M-2Appellant Correspondence with NSPI (redacted)
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N.S.Power Please also comment on the immediately following email. Don Farmer, P.Eng. Dispute Resolution Officer From: Michel Joseph Andre McMahon Sent: December 8, 2025 2:10 PM To: Customer Relations ; [email protected] Subjec...
AI summary The email discusses concerns about the clarity and accuracy of the 'days billed' section on NS Power bills, as well as the mixing of 'Base Rates' and 'Energy Charges' which makes reconciliation difficult under GAAP accounting. The sender threatens to file a complaint with the Nova Scotia Energy Board if the issue is not resolved.
M-5NSPI's Response to Appeal (redacted)
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- December 8, 2025 NS Power further explained that deductions listed under "Energy Charges" reflect adjustments for estimated charges since the last meter read. The Company clarified that the credit line includes both base and energy charg...
AI summary NS Power explained that deductions under 'Energy Charges' reflect adjustments for estimated charges since the last meter read. Mr. McMahon raised concerns about the accuracy of the 'days billed' section and the clarity of base rates and energy charges, requesting alignment with GAAP standards. The DRO clarified their role and requested further input from both parties.
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