Topic:"Rate Design" in M12784

1 2.0 2025 PERFORMANCE STANDARDS IN CONTEXT 2 3 In 2025, the Performance Standards for SAIFI and SAIDI continued to trend positively. Tree 4 contact outages showed further improvement, and equipment-related interruptions in 2025 5 were amo...

AI summary In 2025, NS Power improved SAIFI and SAIDI metrics but missed SAIDI targets due to a cyber incident in April 2025. The incident led to manual meter readings, customer outreach, and delayed billing. Call volume to customer service increased by 46%, prompting staff expansion. NS Power addressed impacts through forums and adjusted billing processes.

1 Request IR-10: 2 3 Page 9 of the report, when discussing the Five-Year Reliability Plan, states: 4 5 The commitment to the Plan, included in NS Power’s 2026 Annual 6 Capital Expenditure (ACE) Plan, will help continue improving 7 reliabil...

AI summary NS Power balances low rates with reliability improvements through stakeholder collaboration, Board approvals of ACE Plans, risk-based prioritization, and performance tracking. Rate impact analysis involves revenue requirement calculations for capital projects and aggregate costs addressed via General Rate Applications, rather than individual project-specific analyses.

(c) Were there any major or extreme weather events during November 2025 that would explain why, in that particular month, NS Power failed to meet 4 of the 5 New Service 1 Connection thresholds? If not, what was the reason for the departure...

AI summary NS Power failed to meet 4 of 5 New Service Connection thresholds in November 2025. The departure from the trend was attributed to the exclusion of qualifying events in months like December from performance calculations, not a systemic issue. Customer class data is not captured in NS Power's work management system. Appendix O, Figure 5 uses a different dataset than Appendix D, with a two-day service delivery floor applied to calculate targets.

Document: 330133 Date Filed: May 7, 2026 Page 5 1 d) Please identify the percentage reduction/increase in customer hours of interruption 2 resulting in outages due to tree contacts only on lines on which NS Power completed 3 vegetation man...

AI summary The document requests data on outage reduction from vegetation management, capital expenditures for vegetation management (2019–2025), and analysis of NS Power’s balance between reliability improvements and rate affordability under climate change. It also seeks five-year average outage metrics for areas invested in the $206M reliability plan.