Anne-Louise Dauphinee
Anne-Louise Dauphinee After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute betwe...
AI summary The dispute involves a customer requesting a review of electricity usage at their property due to a discrepancy between recorded consumption and actual usage. The customer claims that during a controlled test, the meter continued to record usage even when power was turned off, while an adjacent meter showed no increase. N.S.Power responded that a 2021 investigation found meters were switched and corrected.