September 11, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: 2026/27 Time-Varying Pricing Program Resumption Update Dear Ms. Henwood: Nova Scotia Power Inc. (NS P...
AI summary NS Power is resuming the Time-Varying Pricing (TVP) program on November 1, 2026, following a 2025 cyberincident that disrupted system functionality. The Board directed that participants remain enrolled and be billed at standard rates during the disruption. NS Power has restored key system functions but the MyEnergy Insights platform will not be available initially, though it is expected to return by year-end.
Customer Communications Consistent with the Board's direction, the Company will communicate with existing eligible participants no later than October 2, 2026 regarding the resumption of the program for the 2026/27 Season.[4](#page-1-1) Fur...
AI summary The Company will communicate with eligible participants about the resumption of the Time-Varying Pricing (TVP) program starting November 1, 2026. Communications will include details about the program, eligibility requirements, MEI platform restoration timelines, and the opt-out process.
Enrolment and Recruitment Approach The Company's focus for the 2026/27 Season is the successful resumption of the TVP tariffs and providing a positive customer experience for participating customers. Accordingly, NS Power does not intend t...
AI summary NS Power plans to resume TVP tariffs in the 2026/27 season without an active recruitment campaign, focusing instead on supporting returning participants and communicating with those previously interested. The company will inform the Board of any significant developments.