Topic:"Rate Rider" in M12563

Don Farmer, P.Eng. Dispute Resolution Officer From: Customer Relations < [email protected]> Sent: September 5, 2025 11:26 AM To: [email protected] Customer Relations < [email protected] > Subject: RE: 4 S...

AI summary Beverley Burlock has raised concerns about her power bills, prompting NS Power to grant the Dispute Resolution Officer (DRO) access to her account. Meter #2197146 will be removed and tested, with results shared once available. NS Power will provide its position after the test results are obtained.

ANALYSIS & FINDINGS As noted above, there was some confusion in your August 2025 bill, not just in the usage, but that you were being charged for four months, as opposed to two. From the summary table above, your actual usage from April 17...

AI summary The document discusses billing inaccuracies faced by a customer due to estimated readings and system limitations, including confusion over charges for four months instead of two. NS Power acknowledges system issues and is working on updates. The DRO and Board agree that customer usage is influenced by factors beyond NS Power's control, and meter accuracy is key to determining correct billing.