Topic:"Rate Rider" in M12600

Demands for Structural Redress As the public authority responsible for overseeing the composition, mandate, and accountability of the NSERBT, I demand the following: - 1. A formal administrative review of the NSERBT's continued enforcement...

AI summary The document outlines demands for structural redress concerning the NSERBT's enforcement of Regulation 2.2, concerns about residents being subrogated into contracts with NS Power without informed consent, and the need for accountability in regulatory oversight. It also calls for a moratorium on rate increases until contractual relationships are based on lawful consent and a clear statement of ministerial responsibility.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien To All Parties, One of the far reaching devastating...

AI summary The email highlights the potential consequences of NS Power's security breach, including increased risks of fraud and tax money theft. It also criticizes NS Power's service standards and financial practices, calling for privacy legislation for private companies and federal protections to prevent future financial losses.

prevent recurrence. Second, NSP should refrain from any request for secrecy and commit to regular, plain language public updates on remediation progress (The last update on NSPs website was 8 July). T hird, a two year moratorium on any rat...

AI summary The text discusses concerns around a cyber security breach at NSP, calling for transparency, a moratorium on rate increases, third-party audits, and long-term legislative changes. It also highlights the need for public updates and accountability in restoring trust.

Important Update: Time-of-Use Rate Pilot As a current participant in the Time-of-Use Rate Pilot, you are receiving this message to inform you that the rate pilot has been temporarily paused. Effective November 1st, your bills will indicate...

AI summary The Time-of-Use Rate Pilot has been temporarily paused, and participants will now be billed under the Standard Residential Service Rate until further notice, effective November 1st.

It's important to note that: - The Standard Residential Service Rate currently matches the Time-of-Use off-peak rate. - . Since you won't have peak hours, you'll pay a lower overall rate through the winter. - By staying enrolled in the rat...

AI summary The Standard Residential Service Rate is aligned with the Time-of-Use off-peak rate, offering lower winter rates and continued perks for enrolled participants. Resources for managing electricity use are available at nspower.ca/save.

What does this mean? Date Filed: May 6, 2026 While you remain enrolled in the Time-of-Use Rate Pilot, your power rate will temporarily reflect the Standard Residential Service Rate, which will be applied as a single, flat energy rate, 24/7...

AI summary The Time-of-Use Rate Pilot has been temporarily suspended, and participants will be charged the Standard Residential Service Rate until the pilot is restored. Participants will be notified in advance when the pilot resumes.

Stay Informed When the Time-of-Use Rate Pilot is restored, we will notify you in advance so you can be prepared for the return of on-peak and off-peak rates. Thank you for your continued participation and interest in the rate pilot. 1

AI summary The document informs participants that the Time-of-Use Rate Pilot will be restored, with advance notification provided to prepare for the return of on-peak and off-peak rates. Participants are thanked for their involvement in the pilot.

Important Update: Time-of-Use Rate As a current participant in the Time-of-Use Rate Pilot, you are receiving this message to inform you that the rate pilot has been temporarily paused. Effective November 1st, your bills will indicate you a...

AI summary The Time-of-Use Rate Pilot has been temporarily paused, and participants will now be on the Commercial General Demand Rate until further notice. This update informs current participants and provides resources for managing electricity use.

What does this mean? While you remain enrolled in the Time-of-Use Rate Pilot, your power rate will temporarily reflect the Commercial General Demand Rate. This change will remain in place until we restore full functionality to operate the...

AI summary Enrolled participants in the Time-of-Use Rate Pilot will temporarily be charged the Commercial General Demand Rate until the pilot's functionality is restored. Participants will be notified at least 15 days in advance when the rate returns to the pilot rate.

Stay Informed When the Time-of-Use Rate Pilot is restored, we will notify you in advance so you can be prepared for the return of on-peak and off-peak rates. Thank you for your continued participation and interest in the rate pilot.

AI summary The document informs participants that the Time-of-Use Rate Pilot will be restored, with prior notification provided to prepare for the return of on-peak and off-peak rates. It acknowledges their participation and interest in the pilot.

Important Update on the Time-of-Use Rate Pilot As a current participant in the Time-of-Use Rate Pilot, you are receiving this letter, as we do not have an email on file or we were unable to successfully email you last week, to inform you t...

AI summary The Time-of-Use Rate Pilot has been temporarily paused, and participants will now be billed under the Standard Residential Service Rate until further notice, effective November 1.

It's important to note that: - The Standard Residential Service Rate currently matches the Time-of-Use off-peak rate. Visit nspower.ca/standard-rate to view rate details. - Since you won't have peak hours, you'll pay a lower overall rate t...

AI summary The Standard Residential Service Rate aligns with the Time-of-Use off-peak rate, offering lower winter rates for enrolled participants. Customers remain eligible for perks once the program resumes, without needing to reapply. Resources for managing electricity use are available at nspower.ca/save.

Stay Informed When the Time-of-Use Rate Pilot is restored, we will notify you in advance so you can be prepared for the return of on-peak and off-peak rates. Thank you for your continued participation and interest in the rate pilot. To ens...

AI summary The Time-of-Use Rate Pilot will be restored, and participants will be notified in advance. They are encouraged to update their contact information to stay informed about the pilot.

Important Update: Critical Peak Pricing Pilot Update As a current participant in the Critical Peak Pricing Rate Pilot, you are receiving this message to inform you that the rate pilot has been temporarily paused. Effective December 1st, yo...

AI summary The Critical Peak Pricing Rate Pilot has been temporarily paused, and participants will now be billed under the Small Commercial Rate. They remain enrolled in the pilot and will retain eligibility for perks once the program resumes.

What does this mean? While you remain enrolled in the Critical Peak Pricing Rate Pilot, your power rate will temporarily reflect the Small Commercial Rate. This change will remain in place until we restore full functionality to operate the...

AI summary Enrolled participants in the Critical Peak Pricing Rate Pilot will temporarily be on the Small Commercial Rate until the pilot's functionality is restored. Participants will be notified in advance (at least 15 days) when the pilot rate is reinstated.

Stay Informed. When the Critical Peak Pricing Rate Pilot is restored, we will notify you in advance so you can be prepared for the return of Critical Peak events and off-peak rates. Thank you for your continued participation and interest i...

AI summary The Critical Peak Pricing Rate Pilot is set to be restored, with prior notification provided to participants. This will involve the return of Critical Peak events and off-peak rates, emphasizing the importance of customer engagement in the rate pilot.

Rates-Related Matters Rates-related matters have been affected by the Incident. Time Varying Pricing As noted by the NSEB in its letter of September 17, 2025, the Time Varying Pricing (TVP) matter has been affected by the Incident. NS Powe...

AI summary The Incident has disrupted the preparation of reports and calculations related to Time Varying Pricing, TOU RTP tariffs, and the ELIADC tariff. NS Power is unable to produce the 2025 report due to missing data and is investigating file recovery. Systems required for cost calculations are currently unavailable, and NS Power plans to run retroactive calculations once systems are restored.

Customer Billing As the Board is aware, customer billing has been affected by the Incident. NS Power continues to address any customer concerns as they may arise, but as discussed in the foregoing, the Company has implemented a manual mete...

AI summary Customer billing has been affected by an incident, leading NS Power to implement a manual meter reading process and waive late fees. The company has also paused collections activity since the incident occurred.

Time Varying Pricing On October 28, 2025, the NSEB issued its Decision regarding NS Power's Application for Approval of 2025/26 Time Varying Pricing Tariffs of October 1, 2025. The Company is considering compliance measures to address vari...

AI summary The NSEB approved NS Power's 2025/26 Time Varying Pricing Tariffs, and NS Power is addressing compliance measures. Progress has been made in restoring IT systems necessary for evaluating ELIADC and determining costs for PHP and One-Part RTP tariffs, with full system availability expected in November 2025.

Time Varying Pricing On October 28, 2025, the NSEB issued its Decision, M12499,[2](#page-3-0) regarding NS Power's Application for Approval of 2025/26 Time Varying Pricing (TVP) Tariffs of October 1, 2025. In its Decision, the Board direct...

AI summary The NSEB issued Decision M12499 on October 28, 2025, requiring NS Power to adjust its Time Varying Pricing (TVP) rates to align with the standard offer rate while system functionality is unavailable. The changes took effect on November 1, 2025, for Time-of-Use Tariffs and December 1, 2025, for Critical Peak Pricing Tariffs. NS Power is preparing a compliance filing and an update on its TVP Evaluation Report.

ecognize the remarkable efforts of Nova Scotia Power employees, who are also our customers. Their resilience and innovation have been critical in supporting our customers during this challenging time. While responding to this incident has...

AI summary Nova Scotia Power acknowledges the efforts of its employees and highlights investments in reliability. A General Rate Application was submitted, emphasizing the balance between affordability and reliability. The company cooperates with ongoing investigations and reaffirms its commitment to customer trust and correcting billing errors.

NOTICE OF INTERVENTION TO: The Nova Scotia Energy Board ("Board") AND TO: Nova Scotia Power Incorporated ("NS Power") 1. The BERWICK ELECTRIC COMMISSION, the RIVERPORT ELECTRIC LIGHT COMMISSION, the TOWN OF MAHONE BAY, and the TOWN OF ANTI...

AI summary The MEUs, including the Berwick Electric Commission and the Town of Antigonish, request intervenor status in the proceeding, as they purchase power from NS Power and are affected by the Spill Tariff rates and charges.