Section 2
w much higher daily consumption than the actual usage readings I have, which averaged around 20.8 kWh per day - There's no explanation for why the estimates were almost double what my actual usage was The company says it followed the rules...
AI summary The customer disputes the accuracy of estimated electricity usage by NS Power during a cyber-incident, which resulted in large, sudden billing adjustments. They argue that the estimates did not meet the 'best available data' standard and that the reconciliation process was unfair and lacked consumer protection. The customer requests a review of NS Power's estimation process and seeks guidance on best practices for billing reconciliation after major disruptions.