Topic:"Rate Rider" in M13088

September 11, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: 2026/27 Time-Varying Pricing Program Resumption Update Dear Ms. Henwood: Nova Scotia Power Inc. (NS P...

AI summary NS Power is resuming the Time-Varying Pricing (TVP) program on November 1, 2026, following a 2025 cyberincident that disrupted system functionality. The Board directed that participants remain enrolled and be billed at standard rates during the disruption. NS Power has restored key system functions but the MyEnergy Insights platform will not be available initially, though it is expected to return by year-end.

Enrolment and Recruitment Approach The Company's focus for the 2026/27 Season is the successful resumption of the TVP tariffs and providing a positive customer experience for participating customers. Accordingly, NS Power does not intend t...

AI summary NS Power plans to resume TVP tariffs in the 2026/27 season without an active recruitment campaign, focusing instead on supporting returning participants and communicating with those previously interested. The company will inform the Board of any significant developments.

enrolled but be billed at the standard tariff rates. NS Power was also directed to notify both the Board and participants once system functionality had been restored and TVP rates could be reinstated. In its correspondence, NS Power confir...

AI summary NS Power has confirmed that meter data access and the customer notification system for the TVP program are operational for the 2026/27 season, but the MyEnergy Insights tool remains unavailable. NS Power will communicate with participants by October 2, 2026, and will not launch a new recruitment campaign, focusing instead on supporting existing participants. The Board's October 2025 Decision and Order in Matter M12499 required NS Power to notify customers and the Board once functionality was restored.

Order in Matter M12499, NS Power was directed to provide notification to all TVP customers and the Board once system functionality had been restored, at which point all approved TVP rates will resume. The Board is satisfied that NS Power's...

AI summary The Board directed NS Power to notify TVP customers and the Board once system functionality was restored, allowing approved TVP rates to resume. NS Power is also required to confirm the restoration of the MyEnergy Insights platform and the availability of historical data. The Board is satisfied with NS Power's communication plan for resuming the TVP pilot program.