Topic:"Rate Smoothing Adjustment" in M12273

th our customer care team by phone, email and in-person, and also shared more broadly with customers through social and traditional media channels, including local radio announcements. • Since the launch of the smart meter network in 2019,...

AI summary Following a cyber incident, Nova Scotia Power reverted to a seasonal logic mechanism in its CIS system for estimating missing meter reads, leading to potential overestimation of bills. The company has since conducted weekly analysis to ensure estimates remain aligned with 2024 usage levels, mitigating overestimation risks.

Customer Billing and Customer Systems Since the restoration of meter connections to the billing system in March 2026, NS Power continues to obtain true meter reads. NS Power has met the Performance Standards target for Customer Bills Estim...

AI summary Since March 2026, NS Power has restored meter connections to the billing system and met performance standards for customer bills estimated in April, May, and June 2026. Customer-facing platforms like My Account are progressing, with some delays due to environmental readiness, data availability, and testing. Interim processes are in place to ensure service continuity.