Topic:"Rate Smoothing Adjustment" in M12600

11. Have any reviews resulted in increased demand billing charges for customers? If so, how many customers were impacted and what is the total dollar amount of any billing increases? The initial part of the review process has identified in...

AI summary The initial review process has identified increased demand charges for 1,056 customers. The dollar amounts per customer are currently being verified and the process is expected to be completed in early 2026.

Energy Board: I am extremely concerned about the number of Nova Scotians who are experiencing inaccurate billing and lack of responsiveness from Nova Scotia Power. Since the cyberattack over eight months ago, NSP has continually relied on...

AI summary The Premier expresses concern over inaccurate billing and lack of responsiveness by Nova Scotia Power (NSP) following a cyberattack. Thousands of households continue to face estimated billing with full restoration not expected until 2026, leading to financial strain and eroded trust. The Premier calls for an investigation into NSP's billing practices, consumer protections, and potential financial penalties.

ecognize the remarkable efforts of Nova Scotia Power employees, who are also our customers. Their resilience and innovation have been critical in supporting our customers during this challenging time. While responding to this incident has...

AI summary Nova Scotia Power acknowledges the efforts of its employees and highlights investments in reliability. A General Rate Application was submitted, emphasizing the balance between affordability and reliability. The company cooperates with ongoing investigations and reaffirms its commitment to customer trust and correcting billing errors.