Section 7
re closely reflected your actual usage, you may have gained earlier visibility into the cost of heating the home and chosen to install heat pumps or pursue other energy-efficiency improvements sooner. I have reviewed the meter reads and th...
AI summary The document discusses a billing error by NS Power, where estimated billing led to an inaccurate distribution of charges over 11 months, resulting in a large reconciliation bill. The Board found no evidence of dishonesty or intentional misrepresentation by NS Power, but acknowledged the stress caused to the customer.