Topic:"Rate Smoothing Adjustment" in M12936

Matter: NSPI DRO Appeal - Billing Issues - Paul Douglas Meade

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Rate Smoothing Adjustment across all matters →

M-5Appellants Response to NSPI Reply 1 passage

F. RBC Investigation

F. RBC Investigation After the withdrawal, I asked RBC to investigate the transaction. RBC's investigation remained open for several weeks before it was completed, and on June 11, 2026, RBC returned the disputed funds to my account. I am n...

AI summary The customer requested an investigation by RBC into a disputed PAD transaction after a withdrawal. RBC investigated for several weeks before returning the funds, indicating the transaction was treated as contested rather than automatically reversed, supporting the reasonableness of concerns raised in the proceeding.

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