Topic:"Rate Smoothing Adjustment" in M13097

Your Dispute in summarx..ls: that you have service from N .S.Power at ; that you are disputing your 2 July 2026 outstanding balance of $3829.77 (ledger attached); that you are a single Mom of two; thatnyou have been on Equal billing of$100...

AI summary The customer is disputing an outstanding balance with Nova Scotia Power, citing financial hardship as a single mother of two. The dispute includes concerns over billing accuracy following a cybersecurity incident, estimated billing, and the impact of a heat pump on electricity consumption. The customer questions the magnitude of the increase in electricity consumption and whether it is reasonably explained.

Stephanie Jamieson From: Customer Relations Sent: September 2, 2026 12:39 PM To: • • • • • -'=""'. """""' ... Cc: ; Customer Relations Subject: RE: ORO 1 Sept re Stephanie Jamieson re FORMAL BILLING DISPUTE Mr. Farmer, Access for the DRO h...

AI summary NS Power informed Mr. Farmer that the customer's meter reads for May, July, and September 2025 were estimated, with the September 2025 bill being a reconciliation bill. The budget plan was based on previous occupants' usage due to a cyber incident, leading to an increase in the monthly budget amount. The customer made payments but still has an outstanding balance.