N-1Letters of Comment - Redacted
6 passages
birth, etc. She said that they would respond to my question in 5 days. I was not happy with this service. Did they contact the utility? Yes How did the utility respond? How do they want the I expect NS Power to tell me, in writing, exactly...
AI summary A customer is dissatisfied with NS Power's response to a data breach, requesting written disclosure of stolen information, extended credit monitoring, and financial compensation. Another email criticizes NS Power's request for a rate increase following a cyber attack, arguing that ratepayers should not bear the cost of insufficient cybersecurity investment.
appointed by the boards continuous approval of NSPowers requests for rate increases despite the cost of living in Nova Scotia already being at all time highs and wages not keeping pace with inflation. If the board continues to act as a rub...
AI summary The text contains two letters of complaint. The first criticizes the Nova Scotia Utility and Review Board for approving rate increases by NSP despite high living costs and stagnant wages. The second letter expresses concern over the collection of personal information, including SIN, and criticizes NSP's IT security practices.
entification ] EXTERNAL EMAIL / COURRIEL EXTERNE Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien https://can01.safelinks.protection.outlook.co...
AI summary A complaint is filed against Nova Scotia Power, alleging incompetent billing practices and overcharging, with the complainant claiming that the lack of competition leads to unfair practices. The complainant, Betty Ann O’Halloran, is frustrated by frequent billing issues.
ny rate increases is a reasonable and necessary measure while trust is being rebuilt. Finally, regulators should require a third party audit of NSP’s supply chain and cyber defences. Longer term, this incident should prompt legislative and...
AI summary The text argues that rate increases are necessary while trust is rebuilt, calls for third-party audits of NSP’s supply chain and cyber defences, and advocates for legislative changes to improve breach notification and cyber security standards. It questions the justification for paying higher bills and emphasizes the need for competence and accountability from NSP.
ting NS families in harm's way, due to their houses potentially catching fire. The only way to opt out is to pay an additional fee, creating for financial stress on top of back-to-back rate increases. If that isn't enough, now they are est...
AI summary A single mother expresses frustration with Nova Scotia Power's rate increases and billing inaccuracies, which are causing financial stress for families. She calls for a comprehensive financial and operational audit of the company, citing concerns about the CEO's compensation and the approval of excessive rate hikes by the utility board.
) customers will pay the overly inflated bills since it is easier to just take the bill in and pay it. Nova Scotia Power will have the money in their bank accounts making their accounts look better. An even larger issue is for anyone heati...
AI summary The text discusses concerns about inflated electricity bills faced by customers, particularly those using electric heating, and criticizes Nova Scotia Power's handling of the situation. It highlights the financial burden on customers and calls for accountability and compensation from the company.