Topic:"Rates And Money" in M12413

Chequing Savings 5 MasterCa Personal Condition Contract ( Personal BMO Inve Retiremer Bank services Offers Date 👃 Description 1 Money out ↑↓ Money in Balance Jul 22, 2025 NOVASCOTIA POW - $250.00 $3,048.74 > Jun 23, 2025 NOVASCOTIA POW - $...

AI summary The document shows a series of transactions with 'NOVASCOTIA POW' from January to July 2025, each involving a debit to a bank account. These transactions appear to be regular payments, possibly related to utility bills or services.

Bank services Offers Date .J, Description t-1, Moneyout t,t, Money in Balance Jul22,2025 NOVASCOTIA POW - $250.00 $3,048.74 ) Jun 23, 2025 NOVASCOTIA POW - $200.00 $1,501.68 ) May 26, 2025 NOVASCOTIA POW - $300.00 $1,254.25 ) Apr 22, 2025...

AI summary The document presents a table of bank service offers, specifically showing payments made to Nova Scotia Power over a series of dates, with amounts and balances recorded.

Nova Scotia Power Inc. PO Box 848. Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Rates have changed in 2025 visit nspower.ca/ rates Account Number Amount due Apr 17 $291.13 ADAM...

AI summary This document is a utility bill from Nova Scotia Power Inc., showing a customer's account number, the amount due on April 17, 2025, and the customer's name. It also includes contact information and a note about rate changes effective in 2025.

Billing date Mar 18 Includes payments received by Mar 18 Amount owing from last bill 297.22 Payment received Jan 24 - Thank you -300.00 Payment received Feb 21 - Thank you Balance owing after last payment -$302.78 Energy charges: Base Char...

AI summary This billing statement shows a balance owing after the last payment of -302.78. It includes energy charges such as base charges and energy costs based on consumption rates. The statement includes payments received in January and February.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca Account Number Amount due Apr 17 $291.13 Enter payment amount

AI summary This document appears to be a utility bill from Nova Scotia Power Inc., showing an account number and an amount due of $291.13 as of April 17. The document includes payment instructions and contains images that may provide additional details.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Billing process update: nspower.ca/billing Account Number Amount due Aug 18 $470.64 ADAM L BOWSE...

AI summary This document is a billing statement from Nova Scotia Power Inc. to Adam L Bowser, indicating an amount due of $470.64 as of August 18. It includes contact information and a website link for billing updates.

Billing date Jul 18 Includes payments received by Jul 18 Amount owing from last bill249.12Payment received May 26 - Thank you-300.00Payment received Jun 24 - Thank you-200.00 Balance owing after last payment -$250.88 Energy charges: Base C...

AI summary This billing statement shows the customer's energy charges and payments received, with a balance owing of -250.88 after last payment. Energy charges include base and usage-based costs, and other charges include taxes and rebates. The total amount due is $470.64, with interest applied on overdue amounts.

Adam Bowser After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Pow...

AI summary This document outlines a dispute between a customer and Nova Scotia Power regarding a July 2025 electricity bill. The customer disputes the bill amount, citing summer usage and estimated readings due to a cyber attack. Payments have been made, but an outstanding balance remains. The Dispute Resolution Officer (DRO) is tasked with resolving the issue based on relevant regulations.

forgot that I had already paid for the usage intotal of 5281 kwh. My actual bill for June should be the sum after subtracting 5281 kwh from 6118.64 kwh, as is shown in my bills that I attached above. The total Kwh amount for June that I sh...

AI summary The customer is disputing an incorrect billing calculation, claiming that the utility applied a credit for June but not for March, leading to an overcharge. They state they already paid for the March usage and are being asked to pay again. The customer relations team from NSP explains that due to a cyber incident, meter readings are being manually collected and bills will be adjusted accordingly.

It is NS Power's position that the subject account has been billed appropriately. Teri From: RedCastle Bowser < > Sent: July 23, 2025 4:14 PM [email protected] To: Cc: Customer Relations Subject: Re: 23 July email to the DRO f...

AI summary NS Power asserts that the subject account has been billed appropriately. However, a customer, Teri, claims she is being double charged due to an incorrect meter reading being applied, suggesting a discrepancy in billing practices.

hello I have received a bill from NSP, stating that I owe an Additional $548.41 for the billing Period of sept 17 (I will attach below) I have again been overcharged by NSP, based on the numbers provided, with the information on this Bill...

AI summary The customer received a bill from NSP for an additional $548.41 and claims they were overcharged. They provided calculations showing discrepancies in the billing amount, suggesting either incorrect meter readings or errors in NSP's billing process. The complaint has been formally opened with the Nova Scotia Energy Board under matter number M12413.

Domestic Service from Jul 14 to Sep 17, 2025 (A) E S Meter number Rate code No. of days New meter read Last meter read Multiplier kWhused 2241226 02B 65 81491.00 78733.00 1 2758 Your bill was estimated for this period

AI summary The document provides a billing summary for a customer with meter number 2241226, showing energy usage from July 14 to September 17, 2025. The usage was estimated, with a total of 2,758 kWh consumed during the period.

Billing date Sep 17 Includes payments received by Sep 17 Amount owing from last bill 470.64 Payment received Jul 24 - Thank you -250.00 Payment received Aug 22 - Thank you -250.00 Balance owing after last payment -$29.36 Energy charges: Ba...

AI summary The billing statement shows an outstanding balance of $29.36 after two payments were received. Energy charges include a base charge and a charge based on 2758 kWh of energy usage. Additional charges include HST. A provincial rebate is also mentioned.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca -49.52 Account Number Amount due Oct 17 $548.41 27.52 $548.41 $548.41 Enter payment amount ADAM L BOWSER

AI summary This document appears to be a billing statement from Nova Scotia Power Inc. to a customer named Adam L Bowser, showing an amount due of $548.41 as of October 17.

In December, an NSP technician, came to my house an installed a new meter, pictured below. Before he finished doing so he asked me to take a picture of the old one, and that it showed I was being over charged by $300. This is in direct con...

AI summary A customer reports that an NSP technician indicated their old meter showed they were being overcharged by $300, contradicting NSP's claim that their meter was in working condition as of 19 Dec 2026.

Bowser DRO Appeal (NSEB M12413) NSPI Responses to NSEB Information Requests 1 Request IR-5: 4 Account included in NS Power's August 19, 2025, response to the Board regarding Mr. 5 Bowser's appeal (Attachment 1, page 8) show a payment of $3...

AI summary The document discusses a payment of $300 and a credit of $50.88 on May 26, 2025, related to Mr. Bowser's appeal. The credit reflects the account balance after the payment, which occurred outside the service period (March 14 to May 16, 2025), and was not included in the calculation for that period's bill. The total amount due for the bill was $249.12.

• July 24, 2025 – The DRO issued his Final Written Decision pertaining to this appeal, finding as follows: Decision: In the context of Board Approved Regulation 5.1, N.S. Power has appropriately billed the Customer for energy consumption a...

AI summary The DRO issued a Final Written Decision on July 24, 2025, regarding an appeal, finding that Power appropriately billed the Customer for energy consumption at a specific account. This decision is referenced on page 19 of 22 in the DRO file.

Good afternoon Below I will reattach the screen capture of my Bank statement that has been summarized as all payments made to Nova Scotia power for the year of 2025. As you can see each month I have sent them, as stated between 250-300 dol...

AI summary The customer has paid Nova Scotia Power (NSP) over $1900 for electricity in 2025, but claims they are still being asked for more money. They argue that their energy consumption has decreased due to more efficient utilities and the use of wood for heating, and that NSP is using outdated meter readings to dispute their payments.

Request IR-1: - Please provide more information about Mr. Bowser' account with NS Power for - a) When did the account start? - b) When was meter #2241226 installed at the property? What type of meter is it? - c) Was meter #2241226 tested b...

AI summary Request IR-1 seeks detailed information about Mr. Bowser's account with NS Power, including account start date, meter installation and testing, maintenance schedules, and usage and payment data from January to August 2025.

In the same letter, page one of Attachment 3 (confidential) showed the calculations for the March - May 2025 bill. The March 24 payment appeared only once: 16-May-25 Bill Period: 14 Mar 2025 to 16 May 2025 (63 days) Total Amount owing from...

AI summary The document shows the calculation for the March - May 2025 bill, including previous payments and current charges. The balance owing after payments is negative, indicating overpayment, and includes base charges, energy charges, HST tax, and a provincial rebate.

M12413 – Nova Scotia Power Incorporated – Appeal by Adam Bowser of a Decision of the Dispute Resolution Officer I am writing to you in response to your appeal on July 31, 2025, of a decision by the Dispute Resolution Officer (DRO), dated J...

AI summary The document outlines an appeal by Adam Bowser against a decision by the Dispute Resolution Officer regarding an electricity bill from Nova Scotia Power Incorporated. Bowser claims that NS Power did not apply a credit for energy usage and suspects a meter malfunction. The appeal is being reviewed by the Nova Scotia Energy Board, which has legal powers and is independent of NS Power.

NS Power Bills – Adam Bowser, Account As Shown on Printed Bills Bill Date Base Charge Energy Charge Base and Energy Charges HST and Rebate Total 1 March 18/2025 (Jan to March) 38.34 527.29 565.63 28.28 593.91 2 May 16/2025 (March to May) E...

AI summary The document presents a series of NS Power bills for Adam Bowser, showing charges and adjustments over different periods. It also notes an error in the Provincial rebate calculations on the July 18, 2025, bill, with NS Power not applying an adjustment to the customer's account (Board IR-7).

FINDINGS There are three bills involved in this appeal: March 18, 2025 (January to March), May 16, 2025 (March to May) and July 18, 2025 (March to July). To determine whether NS Power calculated your bill correctly, I will review these bil...

AI summary The appeal involves three bills from NS Power for different periods, and the review will assess the accuracy of the billed amounts, payments made, outstanding balances, and the functionality of the customer's meter.

What was the amount that NS Power says you owed? The Base Charge is $19.17 per month, which means two months cost $38.34 and four months cost $76.68. Your first two NS Power bills cover a two-month period, thus costing $38.34. Your March t...

AI summary NS Power calculated the Base Charge as $19.17 per month, totaling $115.02 for six months. The Energy Charge was calculated at 18.561 cents per kWh, with the total Energy Charge of $1,663.04 verified as correct across three bills, including adjustments for prior billing periods.

NS Power Bills – Adam Bowser, Account As Shown on Printed Bills Last Meter Read New Meter Read kWh Used kWh Price Energy Charge March 18/2025 (Jan to March) May 16/2025 (March to May) Estim 69,733.01 nate 72,614.16 72,614.16 75,014.16 2,88...

AI summary The document presents an excerpt of an electricity bill for Adam Bowser, showing meter readings, kWh used, and energy charges for different billing periods. The table includes estimated and actual readings, along with corresponding charges and adjustments.

1,663.04 The details of your three bills are as follows: Total 1 Ma - The March 18, 2025, bill was based on an actual read of your meter that occurred on March 14, 2025, and showed you used 2,881 kWh of power since your previous bill. Note...

AI summary The document provides details about three electricity bills for a customer affected by a cyber incident at NS Power. The May 2025 bill was based on an estimated usage due to the incident, and the July 2025 bill corrected this with an actual read, resulting in a rebate for the estimated usage. The total energy charge for the three bills was $1,663.04.

Your September 17, 2025, Bill After your initial appeal you submitted your September 17, 2025, bill (July 14 - September 17, 2025) which was $550.25 for the Base and Energy Charges and $548.41 for the Amount Due. You recalculated the bill...

AI summary The customer disputes the September 17, 2025, bill from NS Power, claiming overcharging based on their calculation using an average of 27.2 kWh per day and a rate of 0.18 cents per kWh. NS Power reviewed the bill and found no math errors, pointing out discrepancies in the customer's use of outdated data, incorrect kWh rate, and omission of HST and rebate considerations.

NS Power Bills – Adam Bowser, Account Comparison Of September 18 Submission (B-5) to Corrected Amounts Using Daily kWh As Per Submission As Per Invoice Comments Balance owing after last payment -29.36 -29.36 Base Charge 38.34 38.34 kWh per...

AI summary The document compares NS Power's September 18 submission (B-5) with corrected billing amounts for Adam Bowser's account. Key discrepancies include the energy rate, number of days, and HST calculations, leading to a significant difference in the amount due.

Using Total kWh As Per Submission As Per Invoice Comments Balance owing after last payment -29.36 -29.36 Base Charge 38.34 38.34 kWh Used 2,758 2,758 Energy Rate 0.18000 0.18561 Correct energy rate is 0.18561, not 0.18 Energy Charge 496.44...

AI summary The table compares the customer's electricity charges as per their submission and the invoice, highlighting a discrepancy in the energy rate applied, which led to a difference in the total amount due.

Is the Meter Accurate? In your response on August 20, 2025, you were concerned that electronic signals from your meter can be altered in different ways, and if a system is reset, it can move back to factory settings which can cause issues...

AI summary The customer is concerned about the accuracy of their meter following a cyber incident, claiming that NS Power's meter readings may be manipulated. NS Power provided meter data and explained that the incident only affected data transmission, not the meter's functionality. The customer later installed a new meter and claimed discrepancies in readings, but the evidence shows the meter was in working condition.

DECISION Pursuant to the Public Utilities Act , RSNS 1989, c 380, the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdict...

AI summary The Nova Scotia Energy Board reviewed an appeal regarding incorrect billing by NS Power. While errors were found in the May 2025 bill, the Board concluded that NS Power has since corrected the billing and accurately recorded payments and energy charges. The initial credit balance was shown incorrectly due to an error in the opening balance.