Topic:"Rates And Money" in M12476

DRO made decision on: sep. 12 Type of complaint: Billing Issues Additional details: I am formally disputing the $115.71 charge from my first estimated bill (May 1-12), which Nova Scotia Power has wrongfully carried forward as an owed debt...

AI summary A customer disputes a $115.71 charge from an estimated bill by Nova Scotia Power, arguing that the estimate was inaccurate and the charge was not removed from the final bill. The customer claims that the credit applied to the estimate was not used to offset the charge, leading to an unfair financial burden.

Includes payments received by May 13 Billing date May 13 Amount owing from last bill .00 $.00 Balance owing after last payment Energy charges: Base Charge $19.17/month 7.67 Energy 488 kWh x $0.18561 90.58 Total energy charges 98.25 Other c...

AI summary This document is an electricity bill from Nova Scotia Power Inc. It outlines the charges for energy usage, including base charges, energy costs, and other fees such as HST and provincial rebates. The total amount due is listed as $115.71, with a due date of July 17, 2025. The bill also mentions an interest rate on overdue amounts and provides information on past energy use.

Electricity Bill Issue - 488 kWh in 12 Days? liang lu Mon, Jun 16 at 9:45 PM To: Hi Hope you're doing well. We just received our first power bill, and it shows 488 kWh used between May 1 and May 13, with a total charge of $115.71. This see...

AI summary A customer, Liang Lu, is concerned about an unusually high electricity bill of $115.71 for 488 kWh used over 12 days, which they believe is incorrect as they only returned home from Toronto on May 7 and used minimal electricity.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Dear Nova Scotia Energy Board, My case rests entire...

AI summary The customer disputes an electricity bill from NS Power, claiming that the charges are based on incorrect assumptions and that the final bill incorrectly adds a previous charge. The customer requests the Board to base its decision on the original bills rather than new calculations. The matter has been acknowledged by the Board and is under Matter No. M12476.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Dear Nova Scotia Energy Board, Supplementary to my...

AI summary The appellant is challenging NSPower's billing accuracy, alleging discrepancies in electricity consumption calculations and system data unreliability. They request detailed usage data, clarification on billing estimates, and resolution of conflicting account balances. The appeal is under Matter No. M12476, with a response deadline of October 16, 2025.

From: To: Nakhatovych, Maryna Cc: [[email protected]](mailto:[email protected]); [Wallace, Lisa;](mailto:[email protected]) [[email protected]](mailto:[email protected]); [[email protected]](ma...

AI summary The email notifies the recipient that Matter M12476 has been resolved with the revised bill accepted. It includes an attachment of the revised bill and a link for viewing the power bill. The email is sent by NS Power to multiple recipients.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Dear Nova Scotia Energy Board, I am writing to info...

AI summary The customer acknowledges a revised bill from NS Power, reducing the amount due from $200.54 to $125.54, and accepts this as a resolution. The customer thanks the Board for its oversight and considers their appeal closed.

Your power bill is ready to view Mon, Oct 6 at 6:42 PM To:

AI summary This message notifies the recipient that their power bill is ready to view, with a link to access it. It is an automated email sent by Nova Scotia Power.

Your power bill summary This summary shows what you need to pay and when it's due. If you'd like to know more, please view your bill online. Account #: Due on: 11/03/2025 Amount due: $125.54 Login to your online account Login to your NS Po...

AI summary This document provides a summary of a power bill, including the account number, due date, and amount due. It also outlines options for viewing and paying the bill online and accessing past bills through the NS Power online account.

Nova Scotia Power Inc. PO Box 848. Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Account Number Amount due Nov 03 $125.54 LIANG LU Domestic Billing date Oct 02 Includes payments...

AI summary This document is a billing statement from Nova Scotia Power Inc. to LIANG LU for an outstanding balance of $125.54 as of November 3, 2025. The bill includes energy charges, customer goodwill credits, and information about interest on overdue payments.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca Account Number Amount due Nov 03 $125.54 Enter payment amount

AI summary The text presents a billing statement from Nova Scotia Power Inc., showing an account number and an amount due of $125.54 as of November 3. It includes a payment entry field and an image reference.