Topic:"Rates And Money" in M12554

Resolution Officer From: Ralph Doncaster Sent: November 4, 2025 9:36 AM To: [email protected] Cc: Customer Relations Subject: Re: DRO 3 Nov re Ralph Doncaster billing dispute Mr Farmer, I would also like to point out that NSPo...

AI summary Ralph Doncaster disputes an estimated electricity bill from NSPower, arguing that accurate billing is required and that NSPower could have obtained an actual meter reading despite having the technical capability. He also mentions that NSPower's smart meter can still be read by a technician.

Ralph Doncaster Per the immediately following emil, this matter appears to be resolved. Do you Agree ? If so, I will close my file on the matter. If not, I will issue a Final Written Decision on the matter which you may appeal to he NSEB....

AI summary The dispute between Ralph Doncaster and NS Power regarding a billing discrepancy has been resolved with a credit of $179.29 applied to the customer's account. The adjustment was based on true meter readings, which showed a lower usage than initially billed.

Request IR-2: Reference Exhibit B2 DRO Decision. On page 3 in an email to the DRO you state, "We will accept a 30% reduction in NS Power's estimated 3567 kWh, which equals 2497 kWh." What is the basis for your proposed settlement reduction...

AI summary The document requests an explanation for a proposed 30% reduction in NS Power's estimated electricity usage, from 3567 kWh to 2497 kWh, as stated in an email to the DRO. The basis for this reduction is being questioned.

Reply to IR-2: I did not request the DRO impose the settlement offer, nor am I asking the NSERB to impose the settlement offer. I chose the 30% amount because I am not willing to waive my right to true and accurate billing for a trivial di...

AI summary The respondent clarifies that they did not request the DRO to impose a settlement offer and refuses to waive their right to accurate billing for a minor discount, choosing instead to accept a 30% amount.

SUMMARY You and your wife purchased a rental property located at scotia, in 2017. You have never resided at the rental property. The electricity service account for the property was held in your wife's name, and electricity costs were incl...

AI summary The customer disputes an estimated electricity bill for a rental property, arguing that NS Power did not comply with Regulation 5.1 by failing to obtain an actual meter reading. The DRO found the estimate reasonable and rejected a 30% reduction request, citing the Public Utilities Act.

Request IR-2: - Reference Exhibit B2 DRO Decision. On page 3 in an email to the DRO you state, "We will - accept a 30% reduction in NS Power's estimated 3567 kWh, which equals 2497 kWh." - What is the basis for your proposed settlement red...

AI summary The document requests clarification on the basis for a 30% reduction in NS Power's estimated kWh usage, as proposed in an email to the DRO. The question seeks to understand the reasoning behind the specific percentage reduction.

SUMMARY You and your wife purchased a rental property located at scotia, in 2017. You have never resided at the rental property. The electricity service account for the property was held in your wife's name, and electricity costs were incl...

AI summary The customer disputes an estimated electricity bill for a rental property, arguing that NS Power should have obtained an actual meter reading. The DRO found the estimate reasonable, citing section 67(1) of the Public Utilities Act, and denied a 30% reduction requested by the customer. The customer then filed a complaint with the Board.