V-1DRO Appeal - Redacted
4 passages
Eugene van den Berg From: Eugene Van Den Berg Sent: November 6, 2025 3:15 PM To: [email protected] Cc: 'Customer Relations' Subject: 2nd Appeal urgent - DRO Final Written Decision re Eugene Van Den Berg re Electricity consumpt...
AI summary Eugene van den Berg disputes Nova Scotia Power's (NSP) billing practices, citing overcharging due to estimated meter readings and double billing for monthly base charges. He references past customer reports of discrepancies and Board orders regarding estimated readings and metering. He provides meter readings to support his claim of over-billing.
Eugene I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : In response to your following email, I will begin with my Role Statement as Dispute Resolution Off...
AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power and customers, clarifying that they are not an employee of Nova Scotia Power or the Nova Scotia Energy Board, and that their decisions are binding on Nova Scotia Power but not on customers, who may appeal within 12 days.
Here is an extract of past billing for prior years for the July to Sep cycle: Usage kW $ Cents/kWh 591 94.61 23-Sep-2021 0.160084602 1769 286.84 22-Sep-2022 0.162148106 1570 256.76 25-Sep-2023 0.163541401 1615 285.9 20-Sep-2024 0.177027864...
AI summary The text provides an extract of past billing data for the July to September cycle over several years, highlighting increasing usage and costs. It also mentions that the meter is faulty, suggesting potential issues with billing accuracy.
· I am expecting the following credits to my account: Monthly base charge (excluding HST): 76.68 Over charge of kWh(normal use vs what you billed)(3143 less 1651.33) = 1,491.67kWh @$0.18561= $276.86 Small double billings from above based o...
AI summary The customer is requesting credits for overcharged kWh usage and double billing errors, totaling $423.47 before HST. They also highlight that the correct billed amount should have been $198.24, not $621.71, and request confirmation via phone and email.
V-2DRO Decision - Redacted
6 passages
fect occurs if the meter reading is estimated, or erroneously reported, either higher or lower than the fact. NSUARB approved Regulations relevant to this matter are 2.2, 5.1 and 6.4 – copy attached. Your May and June ""two-month" bills we...
AI summary The customer disputes their electricity bill based on estimated meter readings, arguing inaccuracies. The NSUARB approved regulations 2.2, 5.1, and 6.4, which support the billing method used by NSP. The customer disagrees with the final DRO decision and plans to appeal to the Nova Scotia Energy Board.
May billing July billing Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used 2005647 02B 64 58779.18 56747.18 1 2032 Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used 20...
AI summary The document presents billing information for a customer over several months, including May, July, and September. It includes details on meter readings, kWh usage, and associated charges. NS Power asserts that the September billing is accurate and reflects reconciled actual usage.
FROM!: , NS B4A 4H4 TO:! , NS B4N 4M5 Above already confirmed by email . But it will not hurt just to confirm again please. I held on today for 47 minutes and on Friday afternoon approx. 2hrs. So quite frankly I do not have to go through t...
AI summary A customer is expressing frustration with a billing process, citing time spent waiting and dissatisfaction with over-billing. They request more efficient handling of the situation and emphasize that they are not compensated for delays.
Here is an extract of past billing for prior years for the July to Sep cycle: Usage kW $ Cents/kWh 591 94.61 23-Sep-2021 0.160084602 1769 286.84 22-Sep-2022 0.162148106 1570 256.76 25-Sep-2023 0.163541401 1615 285.9 20-Sep-2024 0.177027864...
AI summary The text presents an extract of past billing data for the July to September cycle over several years, highlighting increasing usage and costs, and notes a potential issue with a faulty meter as of September 22, with a new meter reading of 63,824.
I read my meter this morning reflecting 65,522 @ 095257 (so a little before 10am today Nov 3) I read my meter again just now reflecting 65,528 @140739 (so a little after 2pm today Nov 3) That's approx. 4hrs and 15min and 41 seconds (total...
AI summary The customer is disputing their electricity bill, claiming overcharging on the base charge and discrepancies in meter readings. They argue that the billed amount is significantly higher than expected and that the meter readings do not align with their consumption patterns. The customer is frustrated and insists on rectifying the issue.
· I am expecting the following credits to my account: Monthly base charge (excluding HST): 76.68 Over charge of kWh(normal use vs what you billed)(3143 less 1651.33) = 1,491.67kWh @$0.18561= $276.86 Small double billings from above based o...
AI summary The customer is requesting credits for overcharged kWh usage and double billing errors, totaling $423.47 before HST, and expects an adjusted bill of $198.24 instead of the billed $621.71. They also request confirmation via phone and email, noting postal issues.
101145Board Decision Letter (redacted)
3 passages
APPEAL OF THE DRO DECISION You appealed the DRO's decision, dated November 2025, as you feel that neither the DRO nor NS Power looked properly into the claims of your dispute. These claims are as follows: - The usage billed for is wrong, a...
AI summary A customer is appealing a DRO decision, arguing that NS Power and the DRO did not properly consider claims of incorrect billing, including faulty meter readings, overcharging, and double-counting of base charges. The customer provided meter readings and historical data to support their claim and requested a resolution on specific billing issues.
BACKGROUND You received your September 2025 bill with a balance owing of $580.18, which you did not agree with and indicated that the amount should be less. NS Power did not agree Document: 328166 with you and indicated that the amount you...
AI summary The customer disputes their September 2025 bill of $580.18, believing it to be incorrect, while NS Power asserts the charge is based on actual usage from March 20, 2025, to September 16, 2025.
the beginning of the period and again at the end of the period (March 20, 2025, and September 16, 2025) and captured all the usage in those six months, so no extrapolation was required on their part. In his decision, dated November 6, 2025...
AI summary The DRO's decision dated November 6, 2025, explains that customer electricity usage depends on various factors beyond NS Power's control. The Board agrees with the DRO, emphasizing that NS Power is not responsible for how customers consume electricity, but rather for ensuring meter accuracy to determine correct billing.