Topic:"Rates And Money" in M12563

From: Board, NSUARB To: Nakhatovych, Maryna Cc: Wallace, Lisa Subject: FW: re dispute re NSP Billing for one specific period Date: October 23, 2025 1:16:55 PM Attachments: Electricity Inventory.docx From: Beverley Burlock > Sent: October 2...

AI summary The email discusses a dispute over billing by NSP for a specific period. The sender disputes the accuracy of the billing, noting discrepancies in the duration of the billing period and the high cost for energy usage during the Dec 4-Feb 25 period, which they argue was not unusually cold.

er as many, and definitely not as cold as 2023 when records were broken, not just for low temperatures but also for the duration of the cold period. AND when my pipes froze. No pipes froze this year. Dec-Feb 23 was 62 days energy used 4149...

AI summary The customer reports a significant increase in electricity usage and costs during the winter of 2023-2024, attributing it to unusual circumstances. They emphasize that their lifestyle, heating system, and appliances have remained consistent over 25 years and question the validity of the high consumption figures, suggesting potential issues with billing or measurement.

Units of electricity and gas Unités d'électricité et de gaz - 3 (1) Sous réserve du paragraphe (2) et des règlements, les unités de mesure utilisées : - a) pour la vente de l'électricité sont, au choix : - (i) le watt heure, - (ii) le volt...

AI summary This section outlines the units of measurement used for the sale of electricity and gas, including watt hour, joule, cubic meter, and British Thermal Unit, as defined under the applicable regulations.

Loss by error Écart constaté 24 (1) Subject to subsections (2) to (4), where, on a proceeding in the matter of any request pursuant to section 23, a meter is found to register with an error not permitted by the regulations, the error shall...

AI summary This section outlines how errors in meter readings are treated in regulatory proceedings. If a meter is found to have an error not permitted by regulations, the error is deemed to have existed from three months prior to the request or from the last sealing date, depending on the circumstances.

Inspectors' fees and charges Droits et frais de l'inspecteur 27 (1) All prescribed fees and charges determined by virtue of any regulation that are received in respect of the execution of the functions of inspectors form part of the Consol...

AI summary The text outlines provisions regarding the handling of fees and charges collected by inspectors under the Act. These funds are directed to the Consolidated Revenue Fund and must be accounted for and paid to the Receiver General as directed. The Governor in Council is authorized to make regulations related to meter specifications, measurement units, testing procedures, and inspector fees.

6.7 DISPUTE TEST Upon notice from Industry Canada, the Company will remove the meter and ship it to Industry Canada (seal intact) for testing. If the meter, when tested, is found to be accurate, the customer is responsible for any outstand...

AI summary The Dispute Test procedure outlines that upon notice from Industry Canada, the Company must remove and send a disputed meter for testing. If the meter is found accurate, the customer is responsible for outstanding charges and a fee as outlined in Schedule of Charges 7.1, Section 1.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien To Whom It May Concern: Nova Scotia Power holds cus...

AI summary The email criticizes Nova Scotia Power for its monopoly status, questionable billing practices, and lack of transparency following a system hack. It highlights issues with estimated meter readings, inaccurate billing periods, and the lack of customer recourse or resources to verify accuracy.

Beverley Burlock After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin by stating my role as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Po...

AI summary Beverley Burlock, as a Dispute Resolution Officer, outlines her role in resolving disputes between Nova Scotia Power and customers. She explains that her decisions are binding on Nova Scotia Power but not customers, who may appeal within 12 days. The dispute involves a customer's August 2025 bill, which was based on a consumption of 1361 Kwh, and an investigation into the accuracy of the customer's meter.

April to June 2024 my energy charges were $259.45 June to Aug 24 were $152.70 April to June 2025 my energy charges were $202.79 June to Aug 25 were $290.96 That's almost double from Jun-Aug last year to this year. Very interesting – Since...

AI summary The customer is concerned about a significant increase in their energy bills from June to August 2024 and 2025, despite efforts to conserve energy and a relatively mild summer. They report inconsistent usage and billing patterns and express frustration with the recent high charges, feeling powerless and objecting to the billing.

- October 20, 2025 The DRO issued his Final Written Decision pertaining to this appeal, finding as follows: Decision: In the context of Board approved Regulations 5.1, 5.5, and the Electricity and Gas Inspection Act Regulations, N.S Power...

AI summary The DRO issued a final decision on October 20, 2025, upholding N.S. Power's billing for on-premise consumption under approved regulations and the Electricity and Gas Inspection Act. The decision is referenced in Confidential Attachment 1 of the DRO file.

[email protected] BEVERLEY BURLOCK From: Sent: Beverley Burlock Tail September 4, 2025 11:02 AM To: [email protected]; [email protected] Cc: MLA; NS Premier problem power bills Subject: Meta Test Alarghe To Whom...

AI summary The email criticizes Nova Scotia Power for its monopoly practices, inaccurate meter readings, lack of customer recourse, and concerns about data security following a system hack. The sender reports receiving questionable bills and expresses frustration with the lack of transparency and accountability.

62 days energy charges $178.49) April to June 2024 my energy charges were $259.45 June to Aug 24 were $152.70 June to Aug 25 were $290.96 April to June 2025 my energy charges were $202.79 That's almost double from Jun-Aug last year to this...

AI summary The customer is concerned about significantly increased energy bills, despite efforts to conserve energy and a relatively mild winter. They report a large increase in usage and costs between December 2024 and February 2025 and express frustration over the accumulated credit impact and feeling powerless.

Domestic Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used 2197146 03B 63 59807.77 54388.13 1 5420 Jan 1, 2025 visit nspower.ca/ rates

AI summary A table showing electricity usage data for a customer with meter number 2197146, including the rate code, number of days, and kWh used. A reference is made to a website for rate information as of January 1, 2025.

Rates changed Your meter was read on Feb 17, 2025 Billing date Feb 19 Includes payments received by Feb 19 Amount owing from last bill -208.53 Payment received Jan 17 - Thank you -190.00 Payment received Feb 18 - Thank you -190.00Balance o...

AI summary The customer's bill shows updated rates, with energy charges based on consumption and a base charge. The total amount due is $476.16, including a provincial rebate and HST. The customer has made payments, but still owes a balance. Interest is applied at 1.5% per month on overdue amounts.

Past electric use: Bill date Energy used No. of days kWh per day Apr 25 3564 57 62.5 Feb 25 5420 63 86.0 Dec 24 2607 59 44.2 Oct 24 665 60 11.1 Aug 24 646 63 10.3 Jun 24 1249 62 20.1 Apr 24 3452 61 56.6 date Apr 25 Feb 25 Dec 24 Oct 24 Aug...

AI summary The document provides a table of past electric use with dates, energy used, number of days, and kWh per day. It also mentions that interest on overdue amounts is calculated at 1.5% per month or 19.56% per annum.

Billing date Jun 18 Includes payments received by Jun 18 Amount owing from last bill 374.03 Payment received May 13 - Thank you -374.03 Payment received Jun 16 - Thank you -200.00 Balance owing after last payment -$200.00 Energy charges: B...

AI summary The billing statement shows a customer's energy charges, including base and energy costs, taxes, and a provincial rebate. The balance owing is negative, indicating overpayment, and the total amount due is $12.93. Interest is applied at 1.5% per month on overdue amounts.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca Account Number Credit Balance -$99.82 -$99.82 PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspowe...

AI summary The document shows a credit balance of -$99.82 and -$373.12 for an account associated with BEVERLEY C BURLOCK. It includes contact information for Nova Scotia Power Inc. and a service address.