Topic:"Rates And Money" in M12600

eding does not currently establish where customer personal information is stored, which vendors and subprocessors hold it, in what jurisdiction, or what exposure that creates to foreign legal process. Why this is within the inquiry's scope...

AI summary The document highlights concerns about where customer personal information is stored, who has access to it, and the implications for ratepayers. It argues that this information is central to the inquiry and the Board's mandate, as it relates to prudent utility practices and ratepayer costs. The request is for the Board to require NS Power to disclose jurisdiction-level information about data storage and legal exposure, even if technical details are confidential.

Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to Consumer Advocate Information Requests 1 Request IR-8: 25 26 (a) NS Power continues to have no evidence that this information has been further misuse...

AI summary NS Power states there is no evidence of further misuse of customer information or financial harm resulting from the Incident. They provide complimentary credit monitoring and identity theft protection to all customers, exceeding standard practices with 5 years of coverage and access to a comprehensive protection service from TransUnion.

CONFIDENTIAL (Attachmen Only) 1 (e) For customers whose estimated bills resulted in material overpayments, does NSPI 2 credit customers for interest on credit balances? If not, why not? 3 4 Response IR-10: 5 6 (a) 7

AI summary The question asks whether NSPI credits customers for interest on credit balances resulting from material overpayments. The response section is empty, indicating no answer was provided.

8 (i) 9 % Estimated Total Bills Month Estimated Bills Issued May-25 73.20% 2,387 3,261 Jun-25 72.92% 491,994 674,742 Jul-25 58.71% 206,762 352,195 Aug-25 40.96% 136,366 332,912 Sep-25 52.42% 180,222 343,774 Oct-25 47.58% 160,523 337,361 No...

AI summary The table provides data on estimated bills and total bills issued for various months from May 2025 to April 2026, showing the percentage of estimated bills relative to total bills issued. This information may be relevant for analyzing billing accuracy and trends over time.

1 ccount Nur nber Amo unt due Jun 05 i $400 .24 Rates April Service add Servic e from Mar 04 t Domestic o May 02, nspow rates , Meter number 2597 Rate code 03B No. of days 59 New meter read 49959.59 Last meter read 47493.30 Multiplier 1 kW...

AI summary This document is a billing statement for a customer of Nova Scotia Power Inc. It details the charges for electricity usage, including base charges, energy costs, taxes, and other fees, with a total amount due of $400.24 as of June 5.

Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to NSEB Information Requests 1 (ii) Customers can call into NS Power and receive information on both their 15 16 (f) The source data for payouts for the...

AI summary The document discusses the source data for payouts in the 2025 reporting year, referencing Appendix B of the 2025 Annual Report. It also notes that Appendix C contains actual data and that the 2024 directive was not included in the 2025 report. A figure is mentioned that provides payout amounts to customers on a \/kWh basis relative to estimated annual generation for 2025.

23 Customer Class Bills Estimates % Domestic 303,354 4,246 1.40% Commercial 30,492 687 2.25% Industrial 1,870 43 2.30% Other 9,076 2 0.02% April Total 344,792 4,978 1.44% Minister of Energy – Accountability for Nova Scotia Power (NSEB M126...

AI summary The table presents billing data across different customer classes, including the number of bills, estimates, and percentages. The text refers to the Minister of Energy's accountability for Nova Scotia Power and NSPI's responses to information requests from the NSEB, identified by matter number M12600.

Cyber Calls Directly Handled by Nova Scotia Power Calls Offered Calls Answered Average Speed of Answer Calls Abandoned % Abandoned Average Handle Time Total 13,022 10,790 0:02:11 2,232 17.10% 0:09:00 May 1,750 1,671 0:00:50 79 4.50% 0:07:3...

AI summary The table presents data on the handling of cyber calls by Nova Scotia Power, including metrics like calls offered, answered, abandonment rates, and average handle time. The data spans from May to October and includes a total summary. The context relates to a regulatory proceeding involving accountability for Nova Scotia Power, with responses to information requests by the NSEB.

REDACTED 1 Request IR-17: 2 3 Refer to M12600, Exhibit N-1, NSEB IR 12, Page 2-3, Lines 8-9: 4 5 …Also, the Company has not applied late charges, or penalties on any 6 outstanding balances since the incident. NS Power will communicate 7 8...

AI summary The text discusses NS Power's response to questions regarding the reinstatement of late fees and the financial impact of waiving them. NS Power has not finalized the date for reinstating late fees but will provide advance notice. Waiving late fees has resulted in lower revenue, which affects NS Power's regulated return on equity.

Table 8-1: Number and Percentage of Estimated Customer Bills[77](#page-22-1) Month % Estimated Estimated Bills Total Bills Issued May-25 73.20% 2,387 3,261 Jun-25 72.92% 491,994 674,742 Jul-25 58.71% 206,762 352,195 Aug-25 40.96% 136,366 3...

AI summary Table 8-1 shows that over 50% of customer bills were estimated between May and November 2025, significantly exceeding NSP's performance standard of 2% estimated bills.

EMPLOYMENT HISTORY: 2006 – 2023 Vice President Finance and Chief Financial Officer, Yukon Energy - Provide strategic leadership in managing the financial, treasury, risk management, regulatory affairs and procurement functions. Provided\ o...

AI summary The employment history outlines the individual's leadership roles in financial and regulatory affairs at Yukon Energy and prior experience in financial analysis and auditing. Key roles include CFO and Vice President of Finance, regulatory affairs, and risk management.

25 investigate causes of the NS Power's financial technology data compromise and 26 assess its data handling practices. M12273, NSEB Letter, July 14, 2025, pp. 2-3. 3 M12273, NSEB Letter, November 7, 2025, pp. 1-2.

AI summary The text references an investigation into the causes of a data compromise involving NS Power's financial technology and an assessment of its data handling practices. It cites two letters from the NSEB related to matter M12273.

- To collect and process past due accounts; - To avoid and investigate fraud and/or identity theft; - To address and respond to issues related to the usage of critical power dependent medical equipment during an outage; - To offer personal...

AI summary NS Power outlines the purposes for collecting and processing customer information, including managing past due accounts, fraud prevention, responding to critical power needs, and meeting legal obligations. The company also explains that customer data may be retained even after the customer relationship ends and that customers may withdraw consent for data use, which could affect service provision.

19 (d) Credit Monitoring Is a Protective Measure, Not a Cash Reimbursement Program - 20 NS Power has been clear that TransUnion's services were not intended to be a financial - 21 reimbursement to customers. This position is consistent wit...

AI summary NS Power clarifies that TransUnion's credit monitoring service is a protective measure, not a financial reimbursement program. The company argues that it is not standard practice for victim companies to reimburse customers for independently purchased credit monitoring services.

- 3 The equity argument for reimbursement assumes that the credit monitoring offer is a form of - 4 compensation for harm rather than a forward-looking protective measure. Reframing the offer as - 5 compensation may have unintended legal a...

AI summary The text discusses the equity argument for reimbursing customers for credit monitoring services, suggesting that framing it as compensation may lead to unintended consequences. It also recommends that NS Power explore long-term credit monitoring options and report back to the Board.

14 Expert Opinion - 15 I disagree with this recommendation and note significant limitations on what such an examination - 16 can be expected to yield, and I caution against the recommendation being interpreted as a finding - 17 that NS Pow...

AI summary The expert disagrees with a recommendation, highlighting its limitations and cautioning against interpreting it as a finding that NS Power's five-year offer is inadequate.

Management's Discussion & Analysis As at February 23, 2026 Management's Discussion & Analysis ("MD&A") provides a review of the results of operations of Nova Scotia Power Inc. during the fourth quarter of 2025 relative to the same quarter...

AI summary This section of the document outlines the Management's Discussion & Analysis (MD&A) for Nova Scotia Power Inc. (NSPI) for the fourth quarter of 2025 and the full year of 2025, comparing results to 2024 and including selected financial information for 2023. It also discusses NSPI's financial position as of December 31, 2025, and notes that NSPI follows USGAAP and that its accounting policies are subject to approval by the Nova Scotia Energy Board.

FORWARD-LOOKING INFORMATION This MD&A contains forward-looking information and statements which reflect the current view with respect to the Company's expectations regarding future growth, results of operations, performance, earnings, capi...

AI summary This section outlines forward-looking information and statements from the MD&A, reflecting the Company's expectations regarding future growth, operations, performance, earnings, capital investment, and the impact of a cybersecurity incident. These statements are made under safe harbour provisions and include terms such as 'anticipates,' 'estimates,' and 'projects.'

nmental laws and regulations, and risks around achieving climate-related and environmental legislative requirements refer to the "Outlook - Environmental Legislation and Climate Change" section below. NSPI is a wholly-owned subsidiary of E...

AI summary NSPI is a wholly-owned subsidiary of Emera Incorporated and operates as a public utility under the Public Utilities Act (Nova Scotia), regulated by the NSEB. NSPI holds investments in NSPEMI and WTI, and its electricity rates are subject to NSEB approval. NSPI is regulated under a cost-of-service model with an approved return on equity range of 8.75% to 9.25%.

General Rate Application ("GRA 'J: On September 18, 2025, NSPI filed a consensus GRA with the NSEB, reflecting a settlement agreement reached with customer representatives. The GRA proposes average annual rate increases of 1.8 per cent in...

AI summary NSPI filed a consensus GRA with the NSEB on September 18, 2025, proposing average annual rate increases of 1.8% in 2026 and 2.4% in 2027. The hearing concluded in January 2026, with a decision expected by early Q2 2026. The proposed rates would result in annual revenue increases of $62 million in 2026 and $108 million in 2027.

Consolidated Statements of Income For the Three months ended Year ended millions of dollars December 31 December 31 2025 2024 2025 2024 Operating revenues $ 504 $ 479 $ 1,944 1,855 $ Fuel for generation and purchased power 269 (216) 1,065...

AI summary The consolidated statements of income for Nova Scotia Power Inc. show operating revenues of $504 million for the three months ended December 31, 2025, and $1,944 million for the year ended. Fuel costs and other deferrals, operating expenses, and income from operations are detailed, with net income at $22 million for the quarter and $141 million for the year.

Highlights of the changes are summarized in the following table: For the Three months ended Year ended millions of dollars December 31 December 31 Net income - 2024 $ 71 $ 160 Increased operating revenues (refer to "Operating Revenues" sec...

AI summary The document summarizes net income and revenue changes for the periods ending December 31, 2024 and 2025. It highlights increased operating revenues, decreased fuel costs, and increased FAM and other deferrals. Notable factors include increased storm costs, a cybersecurity incident, and changes in income tax recovery.

NSPl's operating revenues include sales of electricity and other services as summarized in the following table: Three months ended Year ended For the December31 December 31 millions of dollars 2025 2024 2025 2024 Electric revenues $ 495 $...

AI summary NSPl's operating revenues include electric revenues and other revenues, with electric revenues increasing from $467 million in 2024 to $495 million in 2025, and other revenues decreasing from $12 million in 2024 to $9 million in 2025.

NSPl's electric revenues are affected by rates approved by the NSEB and electric sales volumes. NSPl's electric revenues include revenues related to the recovery of fuel costs and non-fuel costs. The FAM allows NSPI to recover all prudentl...

AI summary NSPI's electric revenues depend on NSEB-approved rates and sales volumes, influenced by factors such as weather, customer numbers, usage, economic conditions, and DSM activities. Residential, commercial, and industrial customers are categorized, with other customers including municipal utilities and export energy users. The FAM enables NSPI to recover fuel costs without significantly impacting net income.

Electric Sales Volume Three months ended Year ended For the December31 December 31 Gigawatt hours ("GWh") 2025 2024 2025 2024 Residential 1,411 1,343 5,292 5,096 Commercial 766 763 3,084 3,046 Industrial 535 569 2,098 2,217 Other 57 57 231...

AI summary The text presents data on electric sales volume and electric revenues for the periods ending December 31, 2025, and December 31, 2024. It highlights changes in revenues, including impacts from increased electricity pricing, favorable weather, and shifts in sales volumes across residential, commercial, and industrial sectors.

The Company generates internally sourced cash primarily through the generation, transmission and distribution of electricity. NSPl's customer base is diversified by both sales volumes and rates among customer classes. Circumstances that co...

AI summary NSPI generates cash through electricity generation, transmission, and distribution. Its future liquidity needs include working capital, rate base investment, and debt servicing. In 2026, NSPI plans to invest $720 million, including AFUDC, in capital projects for power system reliability. It has access to $800 million in credit facilities.

Significant changes in the Consolidated Statements of Cash Flows between the years ended December 31, 2025 and 2024 include: millions of dollars 2025 2024 Change Cash, beginning of period $ - $ 78 $ (78) Provided by (used in): Operating ca...

AI summary The document highlights significant changes in the Consolidated Statements of Cash Flows between the years ended December 31, 2025 and 2024, showing a substantial decrease in operating cash flow and a large increase in financing activities.

Working Capital As at December 31, 2025, NSPl's working capital increased to $567 million from $468 million in 2024 primarily due to changes in accounts receivable, changes in income taxes receivable, and changes in other current liabiliti...

AI summary As of December 31, 2025, NSPI's working capital increased to $567 million from $468 million in 2024, driven by changes in accounts receivable, income taxes receivable, and other current liabilities, partially offset by changes in accounts payable and cash collateral positions on derivative instruments. The company expects to meet future liquidity and capital needs through internal cash flows, short-term credit facilities, and long-term financing.

ENTERPRISE RISK AND RISK MANAGEMENT NSPI has a business-wide risk management process which is monitored by the Board of Directors, and also reviewed with the Emera Enterprise Risk Management Committee to ensure risks are appropriately iden...

AI summary NSPI has a business-wide risk management process monitored by the Board of Directors and the Emera Enterprise Risk Management Committee. The document outlines significant business risks that could have a Material Adverse Effect on NSPI's operations, liquidity, financial position, and reputation.

Regulatory and Political Risk NSPI is subject to complex legislative and regulatory frameworks that cover material aspects of their businesses. These frameworks influence key factors such as rates and cost structures, revenue requirements,...

AI summary NSPI operates under a complex regulatory framework that influences rates, revenue, and capital investments. Regulatory delays, disallowance of costs, or changes in policy could lead to Material Adverse Effects. The IESO Nova Scotia's operational status remains uncertain, and changes in environmental legislation may further impact regulatory stability.

Change in Law Risk The Company is also exposed to changes in the political environment and leadership, changes in law or regulations, changes to governmental policies, trade disputes, and the imposition of tariffs, any of which may impact...

AI summary The Company faces risks from changes in law, regulations, and governmental policies, which could impact its operations, markets, and economic conditions. These changes may include deregulation or restructuring of the energy industry, leading to increased competition and costs. NSPI cannot predict or effectively respond to such changes in a timely manner.

Physical Risk: Changes in climate may negatively impact the Company's operations as a result of increased frequency and intensity of weather events and related physical risks, any of which could result in a Material Adverse Effect (for mor...

AI summary The text discusses how climate change may increase physical risks to the Company's operations, leading to potential material adverse effects. It also highlights the impact on insurance costs, credit ratings, and liquidity due to increased physical risks associated with climate change.

Transition Risk: As government policy related to the environment, renewable energy, and decarbonization continues to shift, the Company is exposed to increased uncertainty and risk arising from policy, legal, regulatory, technology, and ma...

AI summary The Company faces transition risks due to evolving environmental policies, renewable energy mandates, and decarbonization efforts. These changes require significant capital investment and may affect customer demand, rates, and the Company's ability to recover costs. Insurance and legal risks are also increasing as carbon-emitting assets become harder to insure and face potential litigation.

ld also delay delivery or result in contamination or degradation of hydrocarbon products the Company transports, stores or distributes. 2025 Annual Financial Statements Attachment 3 Page 22 of 30 Cyberattacks or unauthorized access may cau...

AI summary The text discusses the potential financial and operational risks posed by cybersecurity threats to the Company, including lost revenues, regulatory penalties, and third-party damages. It highlights the limitations of cybersecurity insurance coverage and the potential for a Material Adverse Effect if these risks are not adequately managed.

Foreign Exchange Risk The Company is exposed to foreign currency exchange rate changes. NSPI may enter foreign exchange forward and swap contracts to limit exposure on certain foreign currency transactions such as fuel purchases and capita...

AI summary NSPI is exposed to foreign exchange risk, particularly from USD-denominated fuel purchases. To mitigate this, NSPI uses forward contracts to lock in CAD costs for USD, with 64% of 2026 and 27% of 2027 USD requirements covered as of December 31, 2025. The company does not use derivatives for speculation or trading.

General Economic Risk The Company has exposure to the macro-economic conditions in Nova Scotia. Like most utilities, economic factors such as consumer income, employment and housing affect demand for electricity, and in turn the Company's...

AI summary The Company faces economic risks influenced by Nova Scotia's macroeconomic conditions, including impacts on customer affordability of rate increases and potential challenges in recovering costs and regulatory assets due to adverse economic changes and inflation.

Interest Rate Risk: NSPI utilizes a combination of fixed and floating rate debt financing for operations and capital expenditures, resulting in an exposure to interest rate risk. The allowed range of ROE will generally follow the direction...

AI summary NSPI uses a mix of fixed and floating rate debt, exposing it to interest rate risk. The allowed ROE range follows interest rate trends with a lag. 75% of NSPI's debt is fixed rate with an average maturity of 17 years. Inflation may increase operating costs and fuel expenses beyond customer rate revenues.

Counterparty Credit Risk The Company is exposed to risk related to its reliance on certain key partners, suppliers, and customers any of which may endure financial challenges resulting from commodity price and market volatility, economic i...

AI summary The Company faces counterparty credit risk due to potential insolvency or default by key partners, suppliers, and customers, which could lead to financial losses. This risk is exacerbated by factors such as commodity price volatility, economic instability, and regulatory changes. Management strategies may not fully mitigate these risks, potentially resulting in a Material Adverse Effect.

Commercial Relationship Risk The Company is exposed to commercial relationships risk in respect of its reliance on certain key partners, suppliers and customers. For the year ended December 31, 2025, NSPl's five largest customers contribut...

AI summary The Company faces commercial relationship risk due to its reliance on key partners, suppliers, and customers. In 2025, the five largest customers contributed 7% of electric revenues, and losing a major customer could significantly impact operating revenues and lead to a Material Adverse Effect.

Labour Risk NSPl's ability to deliver service to its customers depends on attracting, developing and retaining a skilled workforce. Utilities are faced with demographic challenges related to trades, technical staff and engineers with an in...

AI summary NSPI highlights the importance of maintaining a skilled workforce and addresses potential risks from labor agreements expiring in 2026. Approximately 42% of NSPI employees are unionized, and failure to negotiate new agreements could lead to increased costs and service disruptions.

Uninsured Risk NSPI maintains insurance to cover accidental loss suffered to its facilities, and to provide indemnity in the event of liability to third parties. A significant portion of NSPl's transmission and distribution assets are not...

AI summary NSPI maintains insurance for some of its assets but a significant portion of its transmission and distribution assets remain uninsured due to high costs. NSPI also has deductibles and self-insured retentions. Uninsured claims or claims exceeding coverage limits could have a Material Adverse Effect if regulatory recovery is not available.

The following table sets forth selected annual consolidated financial information of the Company for the three years ended December 31: millions of dollars 2025 2024 2023 O~erating revenues $ 1,944 $ 1,855 $ 1,671 Net income $ 141 $ 160 $...

AI summary The document provides selected annual consolidated financial information for the Company for the years 2023, 2024, and 2025, including operating revenues, net income, total assets, and total long-term debt.

REDACTED Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to NSEB Undertakings

AI summary This document outlines the Minister of Energy's accountability for Nova Scotia Power in response to undertakings by the Nova Scotia Energy Board (NSEB), specifically referencing Matter M12600. NSPI has provided responses to these undertakings.

Q: Will there be a rate increase as a result of this cyber incident? We have cyber incident insurance, which we anticipate will cover the majority of related costs. Customers will not pay for any costs incurred by Nova Scotia Power related...

AI summary Nova Scotia Power Inc. states that cyber incident insurance will cover most costs related to the cyber incident, and customers will not be charged for the free credit monitoring service provided as a result.

Q: Should I trust Nova Scotia Power with my bank account information on payments? We are working hard to continue strengthening the security of our systems by implementing additional safeguards to help prevent similar incidents in the futu...

AI summary Nova Scotia Power is taking steps to improve system security and prevent future incidents. They offer multiple payment options, including online banking through customers' banks.

Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to NSEB Undertakings 1 Undertaking U-13: 2 3 To provide the volume of data in the July 2021 cut in the Azure staging area. 4 5 Response U-13: 6 7 The vo...

AI summary The document outlines responses by Nova Scotia Power Inc. (NSPI) to undertakings from the Nova Scotia Energy Board (NSEB) related to data volumes, audit document definitions, data storage fees, and billing inserts. Key details include data sizes, technical explanations, and references to attachments.

Rates-Related Matters Rates-related matters have been affected by the Incident.

AI summary Rates-related matters have been impacted by an Incident, though specific details about the Incident or its effects on rates are not provided in the text.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Rates-Related Matters

AI summary The document outlines adjustments to the completion timelines of various projects, with a focus on rates-related matters. Specific details regarding the changes and their rationale are provided in a table format.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Rates-Related Matters Performance Standards Perf...

AI summary The document outlines adjustments to project timelines, focusing on Rates-Related Matters and Performance Standards. It mentions the introduction of an Affiliate Code of Conduct but provides no specific details on changes or rationale.

30 Question 31 32 a. Please quantify the costs incurred to date to respond to the Incident and provide a forecast 33 of any remaining costs NSPI anticipates incurring through December 31, 2027. Please 34 include both internal costs and any...

AI summary The questions focus on quantifying the costs incurred by NSPI in response to an incident, isolating these costs from ratepayers, the number of staff reassigned, and the ongoing impact on operations and customer service.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Rates-Related 16-41 1 Kates-Ketatea Maners 1 1 1

AI summary The text outlines that certain projects have experienced adjustments to their completion timelines, with the 'Rates-Related' pillar being referenced, though specific details about the projects or changes are not clearly provided.

NOVA SCOTIA POWER PANEL 125 Cr-ex, (Roberts) 1 you were overbilling customers. 2 (Lanteigne) I think –– you're A. 3 absolutely right. So if we would have been 4 underestimating or overestimating, again, for many 5 customers those estimates...

AI summary The discussion addresses concerns about billing inaccuracies, particularly underpayment due to underestimated usage and seasonal fluctuations. Efforts to correct these issues involved deploying meter readers and using over-the-air data from AMI smart meters, leading to more accurate billing by March 31st and a return to normal billing processes.

NOVA SCOTIA POWER PANEL 217 Cr-ex, (Rudderham) 1 categories, and while we're here, can we get an updated 2 A. (Williams) No, I understand. 3 Q. Okay. And so my friend, Ms. 4 MacAdam, was asking about what does it mean when it says 5 "Expen...

AI summary The discussion revolves around the meaning of 'Expensed by NSPI' and whether such expenses are absorbed by shareholders or reallocated from other budget areas. The witness clarifies that expenses not included in customer rates are ultimately borne by the utility's shareholders. There is also a brief mention of the TVP rates being on hold for 2026.

NOVA SCOTIA POWER PANEL 257 Cr-ex, (Rudderham) 1 understand what's being included in what. 3 question. 4 Q. There's currently a class action 5 that's been advanced by a group of customers against NSPI 6 in relation to the incident; correct...

AI summary A class action lawsuit is being pursued by a group of customers against Nova Scotia Power Inc. (NSPI) regarding an incident. NSPI has not yet determined how the costs of defending or resolving the claim will be treated for rate-making purposes, and it is unclear if the claim is insured.

NOVA SCOTIA POWER PANEL 317 Cr-ex, (Rudderham) 1 say it. Like, these are questions that are not on the 17 MS. RUDDERHAM: I see counsel here 18 motioning to 19 MR. CLARKE: I don't think you've got INTERNATIONAL REPORTING INC. CERTIFIED COUR...

AI summary Ms. Rudderham is questioning Nova Scotia Power's assurance in the proceeding that they will not recover restoration costs from customers. Mr. Clarke confirms the assurance, noting it has been previously stated.

NOVA SCOTIA POWER PANEL 323 Cr-ex, (Rudderham) 1 clear on the record, though, maybe, Mr. Williams, you can 2 restate what you're –– what you think you're agreeing to 3 promise, or what you've promised. 4 MR. WILLIAMS: I like how you put th...

AI summary The discussion revolves around confirming whether carrying costs on accounts receivable are tracked separately and determining the amount for 2025-2026 until they return to normal. This is outlined as Undertaking U-9.

NOVA SCOTIA POWER PANEL 399 Questions, (Melanson) change to the actual estimation program in CIS would require programming that, again, as we've talked about, I think is not possible. From our perspective, the ability to determine and info...

AI summary The discussion addresses concerns about programming changes in the Customer Information System (CIS) and potential impacts on billing accuracy and timeliness. It also touches on Nova Scotia Power's commitment to system restoration costs incurred in 2025, which were not reflected in rate increases due to prior approvals in 2022 or 2023.

1 it was impossible to get it done by a certain point or if 2 something was impossible to do, that's what should be 3 assessed in terms of the actions of Nova Scotia Power, 4 isn't it? 5 A. In terms that it was impossible 6 to do? 7 Q. Wel...

AI summary The discussion centers on the reasonableness of Nova Scotia Power's actions, with the speaker emphasizing the consumer's perspective versus the company's compliance and actions. The speaker acknowledges a potential disagreement between the consumer's expectations and Nova Scotia Power's approach.

RALPH 813 Questions, (Chair) INTERNATIONAL REPORTING INC. CERTIFIED COURT REPORTERS 1 our view should be requirements that perhaps are higher 2 than what a privacy commissioner might require, in terms 3 of notice? 4 A. Well, I definitely t...

AI summary The discussion centers on the privacy requirements for Nova Scotia Power's utility services, emphasizing that customers have no choice but to use the service and that the regulatory role should consider the impact on service delivery and customer relationships.