Topic:"Rates And Money" in M12611

DRO made decision on: December 8 2025 Type of complaint: Billing Issues Additional details: Good Afternoon I am writing to tell you about an injustice that is happening with the customers that paid to have solar systems installed with an o...

AI summary A customer is complaining about Nova Scotia Power (NSP) taking 3,568 kilowatt hours from their solar system on December 31st, which they argue is unfair. The customer suggests changing the reset date to March 31st, as solar systems generate more power in the summer, and the current setup unfairly penalizes customers during winter months.

Dave Rossiter In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nova...

AI summary Dave Rossiter, acting as Dispute Resolution Officer (DRO), clarifies his role in resolving disputes between Nova Scotia Power and customers. He emphasizes that he is not an employee of Nova Scotia Power or the Energy Board and that his decisions are binding on the company but not on customers, who may appeal to the NSEB. Regulation 3.6.4 (b) is referenced, which outlines billing rules for excess self-generation.

CONFIDENTIAL (ATTACHMENTS ONLY) Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12611 – DRO Appeal – David Rossiter Dear Ms. Wallace: In the Nova Scotia Energy Boar...

AI summary The Nova Scotia Energy Board has directed NS Power to respond to Mr. David Rossiter's appeal of a DRO decision dated December 8, 2025. The DRO declined to take on the matter, and the appeal relates to a dispute regarding solar kilowatt-hour credits on Mr. Rossiter's electricity bill. NS Power provided explanations regarding solar generation and billing processes.

March 27, 2026 David Rossiter Dear Appellant: M12611 – Nova Scotia Power Inc. – Appeal by David Rossiter of a Decision of the Dispute Resolution Officer The Board has reviewed your appeal of a decision of the NS Power Dispute Resolution Of...

AI summary David Rossiter appeals a decision regarding compensation for solar-generated electricity and the timing of energy credit resets. He argues that he should be compensated for excess power supplied to the grid and that the reset period should align with the highest billing period. The DRO cited Regulation 3.6.4(b) and noted that only the Board can change it.