Topic:"Rates And Money" in M12616

Swati Patel After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Pow...

AI summary Swati Patel, as Dispute Resolution Officer (DRO), outlines her role in resolving disputes between Nova Scotia Power (NSP) and customers. A customer disputes a significant and unexplained increase in their electricity bill, citing higher usage in March to November 2025, with some bills based on estimated meter readings. NSP claims the bill will be adjusted once actual meter readings are retrieved. An updated invoice was issued on 5 December 2025.

PO Box 910 Halifax, Nova Scotia Canada B3J December 29, 2025 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12616 – DRO Appeal – Swati Patel Dear Ms. Wall...

AI summary Ms. Swati Patel is appealing a DRO decision regarding her billing concerns with NS Power. NS Power explained that her bill was adjusted after an actual meter read and included the return of her security deposit. The appeal response is due by December 29, 2025.

From: swati nena Sent: January 2, 2026 3:26 PM To: Wallace, Lisa < Lisa. [email protected] > Cc: Kelly Mason < Kelly. [email protected]>; Penney, Nicole ; Murray, Kathleen ; Forsey, Lisa ; Sonia Liao Subject: Re: M12616 - NSPI DRO Appea...

AI summary The email discusses concerns raised by a customer regarding estimated billing during a cyber-incident period by Nova Scotia Power. The customer questions the fairness and accuracy of the estimates, the reconciliation process, and whether the rules in Regulation 5.1 and 6.4 were followed properly.

s This appeal is not about avoiding paying for the electricity I used, but about making sure customers aren't unfairly impacted by system problems, unclear estimates, and sudden reconciliation bills. I appreciate your time and consideratio...

AI summary Swati Patel appeals a billing issue, emphasizing that the concern is not about avoiding payment for electricity used, but about ensuring customers are not unfairly affected by system problems, unclear estimates, and sudden reconciliation bills.

Patel DRO Appeal IR-1 Attachment 1 has been removed due to confidentiality. 1 Request IR-2: 24 rates for NS Power were 5.45 percent in 2025, 6.2 percent in 2024 and 4.2 percent in 2025. 25 The amount refunded to Ms. Patel was $142.03 ($126...

AI summary The document outlines the calculation of interest refunds for Ms. Patel based on different interest rates for NS Power in 2023, 2024, and 2025. The total refund amount is calculated as the sum of interest accrued over specific days in each year.

Below is the summary of the charges, based on the copies of your bills for NS Power provided. Bill date Reading Usage Daily usage Amount due Billing period September 18, 2024 53,743 (read Sep 16) 893 14.4 $218.91 Jul 16 - Sep 16, 2024 (62...

AI summary The document provides a summary of charges for NS Power based on customer bills, including usage, daily usage, and amounts due. It also mentions NS Power's explanation to the DRO regarding handling of estimated meter readings during a cyber incident and how customers can manage their account balances.

Request IR-5: - In the calculation NS Power provided in response to the Board's information request IR-1(d), NS - Power used historical usage from May and July 2024 bills from "previous account" and September - 2024 bill from "current acco...

AI summary The document requests clarification on NS Power's method of estimating Mr. Patel's electricity usage for the May 2025 bill, including the source of historical data, whether seasonal factors were considered, and if this method is standard practice.

Below is the summary of the charges, based on the copies of your bills for NS Power provided. Bill date Reading Usage Daily usage Amount due Billing period September 18, 2024 53,743 (read Sep 16) 893 14.4 $218.91 Jul 16 - Sep 16, 2024 (62...

AI summary The document summarizes NS Power's billing charges for various periods, including estimated readings and adjustments made following a cyber incident. NS Power recommends customers pay estimated or historical amounts to manage their account balance, with reconciliation upon actual meter readings.

The estimated bill dated May 16, 2025 (summer) NS Power used historical usage from the May and July 2024 bills from the previous occupant of the property and your September 2024 bill (your first bill at since your connection started on Jul...

AI summary NS Power estimated the customer's electricity usage for the period March 14 to May 16, 2025, by calculating an average daily usage of 28.016 kWh based on historical data from previous bills and projecting it over 63 days, resulting in an estimated usage of 1,765 kWh.

The estimated bill dated November 18, 2025 (winter) The historical usage from your November 2024, January and March 2025 bills, all with winter flags, was 10,965.38 for 179 days. This means your average usage was 61.26 kWh/day. Your usage...

AI summary The estimated bill dated November 18, 2025 (winter) calculates the customer's average energy usage based on historical data from previous bills and applies it to the current period, estimating usage at 3,798 kWh for the period between July 14 and November 18, 2025.