Topic:"Rates And Money" in M12654

N.S.Power Customer Relations Please also comment on the immediately following email. Don Famer, P.Eng. From: Michel Joseph Andre McMahon Sent: December 6, 2025 9:20 AM To: Customer Relations ; [email protected] Subject: Re: DR...

AI summary The email discusses concerns about the accuracy of N.S.Power bills, specifically questioning the calculation of 'base charges' and 'energy charges' and pointing out potential fraudulent reporting due to mixing of these charges on bills.

Energy charges: Base Charge $19.17/month 38 34 Energy 10 kWh x $0.18561 86 1 Total energy charges 40.20 Energy charges: Base Charge $19.17/month 76 68 Energy 3 kWh x $0.18561 56 Energy 10 kWh -40 20 Total energy charges 37.04 And… Energy c...

AI summary The text presents multiple examples of energy charges, including base charges and energy costs per kWh, with varying totals and figures. These examples appear to illustrate different scenarios or calculations related to energy billing.

September estimated invoice Energy charges: Base Charge $19.17/month 38 34 Energy 4 kWh x $0.18561 74 Total energy charges 39.08 November true read invoice showing the above Base charge and Energy charge were credited back due to reconcili...

AI summary The document outlines a September estimated invoice with energy charges and a subsequent November true read invoice showing credits due to reconciliation. The base charge and energy charges are detailed with adjustments made in the November invoice.

Dispute Resolution Officer From: Customer Relations < [email protected] > Sent: December 4, 2025 9:53 AM To: [email protected] Customer Relations < [email protected] > Subject: RE: 3 Dec 2025 email to the...

AI summary NS Power has provided the Dispute Resolution Officer with account ledger and meter read records, confirming only one meter is installed at Michel McMahon's property. NS Power asserts the customer has been billed appropriately for a single meter.

Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From: Michel J...

AI summary Michel McMahon is requesting N.S.Power to provide his position in the matter, along with relevant account statements, meter reading information, and computerized notes or notices. He claims that his property has only one meter, but some bills have incorrectly included charges for a second meter, which he seeks to recover.

Michael Mc Mahon After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N....

AI summary The Dispute Resolution Officer (DRO) has issued a final decision regarding a billing dispute between Nova Scotia Power and a customer. The DRO clarified that billing format is not governed by Board regulations, and that Nova Scotia Power complies with US GAAP for financial statements, not customer bill presentation. The customer may appeal the decision to the Nova Scotia Energy Board.

• December 13, 2025 – The DRO issued his Final Written Decision pertaining to this appeal, finding as follows: In the context of Board approved Regulation 5.1, N.S. Power has appropriately billed the Customer for service to (Account # ). T...

AI summary The DRO issued a Final Written Decision on December 13, 2025, regarding an appeal, confirming that N.S. Power appropriately billed the Customer for service under Board approved Regulation 5.1. The decision is referenced in Confidential Attachment 1 of the DRO file.