Topic:"Rates And Money" in M12737

PROVIDE DETAILS OF COMPLAINT: Nova Scotia Power (NSP) issued my power bill, with service from December 6th 2025 - February 9th 2026, due March 13th, for my residence of In total, the bill claims that my household consumed 9483 kWh in 65 da...

AI summary The complainant received a power bill from Nova Scotia Power for the period December 6th, 2025, to February 9th, 2026, with a total charge of $1,865.48 after HST, based on a consumption of 9,483 kWh over 65 days.

My complaint concerns the purported electrical usage at my residence as per NSP. Facts about energy consumption in my household: - I have an outdoor ducted heat pump and an indoor air handler and have had this heating system since August o...

AI summary The customer is disputing their electricity bill from NSP, citing an unusual increase in energy usage. They have a heat pump and other standard appliances, and claim that the increase in usage is not justified given their usage patterns and the shorter billing period with fewer cold days. They also provide calculations to estimate their energy costs.

d be $1,602. My bill claimed that my daily energy use averaged 145.9 kWh per day. Multiplying 145.9 kWh x 5 days x $0.185 would be an additional $135, for a total of $1,736 for the 65 day period. My estimated usage, based on maximal theore...

AI summary The customer disputes an energy bill from Nova Scotia Power (NSP) due to an unexplained increase in kWh usage. Despite meter testing confirming accuracy and a DRO ruling in favor of NSP, the customer believes there is no justification for the increase, given consistent energy use, proper heat pump function, and similar weather conditions to the previous year.

I disputed my bill to the DRO on February 17th, 2026. - 4. My meter was tested and deemed within aceptable accuracy limits on March 9th, 2026. - 5. The DRO ruled in favour of NSP on March 10th, 2026. I am dissatisfied with NSP's explanatio...

AI summary The customer disputes their energy bill and the DRO's ruling in favor of NSP, claiming they have provided evidence of lower energy usage and are dissatisfied with NSP's explanations and the decision made.

Domestic Service from Dec 05 to Feb 05, 2024 Rates changed Jan 1, 2024 nspower.ca/ rates Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used 03B 62 6179.00 687.00 1 5492 Your meter was read on Feb 05, 2024

AI summary This document provides a billing summary for a domestic electricity service period from December 5, 2023, to February 5, 2024, with rates updated on January 1, 2024. It includes meter reading details and energy usage data.

Billing date Feb 12 Includes payments received by Feb 12 Amount owing from last bill 574.98 Payment received Jan 09 - Thank you -574.98 Balance owing after last payment $.00 Energy charges: Base Charge $19.17/month 16.08 Base Charge $19.17...

AI summary The billing statement shows a balance owing of .00 after a payment of \$574.98 was received on January 9. Energy charges include base charges and varying energy rates, totaling \$974.54.

Billing date Feb 11 Includes payments received by Feb 11 Amount owing from last bill 467.65 Payment received Jan 07 - Thank you -467.65 Balance owing after last payment $.00 Energy charges: Base Charge $19.17/month 14.75 Base Charge $19.17...

AI summary The billing statement shows a balance owing of $0.00 after a payment of $467.65 was received on January 7. Energy charges include multiple base charges and varying energy rates per kilowatt-hour, totaling $1,776.65 in energy charges.

March 9, 2026 Emily Martin Dear Emily Martin, Re: Account No. Meter No. We are writing to confirm the results of your recent meter test. This test was conducted following your inquiry about electrical usage at your premises. Per our meter...

AI summary NS Power informed Emily Martin that her meter test results showed the meter is operating within prescribed accuracy limits. She has the option to request a further test by Measurement Canada within six months at a cost of $46.00, which would be credited if the meter is found to be inaccurate.

From: Customer Relations Sent: Monday, March 9, 2026 1:07 PM [email protected] To: Customer Relations Cc: Subject: RE: DRO 19 Feb re: Emily Martin NSP bill dispute Mr. Farmer, The first attachment is a copy of the tests result...

AI summary NSP has ordered a meter for removal and accuracy testing following a dispute regarding Emily Martin's bill. Test results will be shared with the Dispute Resolution Officer and the customer once completed.

A summary of Ms. Martin's consumption by billing period from December 2021 to February 2026 is provided below. Year February April June August October December 2021 302 2022 2519 2146 1489 1032 1283 2150 2023 3526 2963 2218 495 1393 3114 2...

AI summary The text provides a summary of Ms. Martin's energy consumption by billing period from December 2021 to February 2026. It includes a table with consumption data across multiple years and notes about meter changes and estimated values in 2026.

Date Filed: May 29, 2026 NSPI (NSEB) IR-4 Page 2 of 2

AI summary The document is a page from a regulatory proceeding filed by NSPI with the NSEB on May 29, 2026. It is labeled as 'IR-4' and is the second page of the submission.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb August 6, 2026 Dear Ms....

AI summary The Nova Scotia Energy Board is reviewing an appeal regarding NS Power Inc.'s billing accuracy, specifically focusing on whether the electricity delivered to a property was properly measured and billed, following a cybersecurity incident that affected usage data availability.

within a customer's premises beyond the meter. Based on the evidence before it, the Board finds the following: - 1. The meter serving the property was operating within applicable accuracy standards; - The estimated bills issued in 2025 wer...

AI summary The Nova Scotia Energy Board reviewed a customer's appeal regarding billing discrepancies and found that NS Power appropriately billed the account based on accurate meter readings and historical consumption data. The appeal is denied.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb August 6, 2026 Dear Ms....

AI summary The Nova Scotia Energy Board reviewed an appeal regarding the accuracy of NS Power's billing for electricity delivered to a property. The Board examined meter test results, billing records, and NS Power's responses to information requests. The focus was on whether the electricity was properly measured and billed, not on internal home usage factors.

within a customer's premises beyond the meter. Based on the evidence before it, the Board finds the following: - 1. The meter serving the property was operating within applicable accuracy standards; - The estimated bills issued in 2025 wer...

AI summary The Board reviewed a billing appeal and concluded that NS Power's billing was accurate, based on meter readings and historical usage patterns. The appeal is denied.