Topic:"Rates And Money" in M12767

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From: Briar Lee Mitchell < Sent:...

AI summary The customer, Briar Lee Mitchell, is disputing a payment demand of $6000 from Nova Scotia Power, calling the email 'useless' and denying the debt. Don Farmer, the Dispute Resolution Officer, has requested NSP's position and supporting documentation.

Request IR-3: You indicate in your submissions that you believe the estimated bills materially understated your actual electricity usage during the relevant period. Please clarify: - a) whether you believe the amount billed for all electri...

AI summary The customer is disputing the accuracy of their electricity bills, claiming they were significantly understated and that NS Power provided incorrect information. They express frustration with NS Power's responses and allege incompetence and dishonesty in their billing practices.

Mitchell DRO Appeal (NSEB M12767) NSPI Responses to NSEB Information Requests 1 Request IR-4: 13 a rate change effective January 1, 2026. Specifically, the energy charge decreased from 14 $0.18561/kWh in 2025 to $0.18187/kWh as of January...

AI summary NSPI responded to NSEB information requests regarding a rate change effective January 1, 2026, and the availability of customer-submitted meter readings during a cyber incident period. The energy charge decreased from $0.18561/kWh in 2025 to $0.18187/kWh as of January 1, 2026. NSPI did not directly request self-read meter photographs but made this option available to customers starting November 21, 2025.

August 24, 2026 Briar Lee Mitchell Dear Ms. Mitchell: M12767 – Nova Scotia Power Incorporated – Appeal by Briar Lee Mitchell of a Decision of the Dispute Resolution Officer I am writing to you in response to your appeal on March 24, 2026,...

AI summary Briar Lee Mitchell appeals a decision by the Dispute Resolution Officer regarding her electricity bill from Nova Scotia Power Incorporated, alleging that incorrect billing occurred by using fictional numbers from before she moved in. She requests an apology and a guarantee of accurate billing based on meter readings.

lates most of the province's energy sector. The Board has carefully reviewed your submissions, the information filed by NS Power, the DRO record, and the responses provided during the appeal process. I would note at the outset of this lett...

AI summary The Nova Scotia Energy Board acknowledges a discrepancy in estimated usage by NS Power and recognizes the frustration caused by a $5,500 reconciliation bill. The Board explains that residential bills include a base charge and energy usage charges based on meter readings. The DRO's statement regarding estimated usage was incorrect.

is typically sent wirelessly to NS Power, rather than being read by NS Power personnel. In addition, other amounts include HST and a Provincial Rebate. You can see these charges on your monthly bills. The table below shows the energy charg...

AI summary The text discusses how energy charges are typically sent wirelessly to NS Power and includes HST and a Provincial Rebate. It also references a table showing energy charges for six bills, with some being estimates and one revised in December.

NS Power Bills – Briar Mitchell, Account Shown on Printed Bills Last Meter Read New Meter Read kWh Used kWh Price Energy Charge 1 April 3/2025 (March to April) 107,654.58 112,500.38 4,846 18.561 899.47 2 June 4/2025 (April to June) 112,500...

AI summary This document provides a detailed breakdown of Briar Mitchell's electricity usage and billing from April 2025 to March 2026, showing monthly kWh usage, pricing, and energy charges. It includes estimates and revised estimates, with a note about reversing base charges for previous estimated bills.

ailable. The Board found no evidence that the actual meter readings were inaccurate; the billing calculations were incorrect; or you were charged for electricity that was not consumed at the property. Ultimately, while the Board accepts th...

AI summary The Board found that estimated electricity usage was lower than actual consumption but confirmed that the charges were valid as the electricity was consumed at the premises. The Board acknowledges the significant outstanding balance and agrees to a three-year repayment period due to financial hardship, considering the consumer's retirement status and the potential offset from heat pumps.

August 24, 2026 Briar Lee Mitchell Dear Ms. Mitchell: M12767 – Nova Scotia Power Incorporated – Appeal by Briar Lee Mitchell of a Decision of the Dispute Resolution Officer I am writing to you in response to your appeal on March 24, 2026,...

AI summary Briar Lee Mitchell appeals a decision by the Dispute Resolution Officer regarding her NS Power electricity bill, alleging that incorrect billing occurred by using fictional usage numbers. She requests an apology and a guarantee of accurate billing based on meter data. The appeal is being reviewed by the Nova Scotia Energy Board, which is independent of NS Power.

lates most of the province's energy sector. The Board has carefully reviewed your submissions, the information filed by NS Power, the DRO record, and the responses provided during the appeal process. I would note at the outset of this lett...

AI summary The Nova Scotia Energy Board acknowledges an error in the DRO's statement regarding estimated usage and recognizes the frustration caused by discrepancies in billing. It explains that residential bills include a base charge and energy usage charges based on meter readings, and notes that reconciliation bills can be stressful for customers.

NS Power Bills – Briar Mitchell, Account Shown on Printed Bills Last Meter Read New Meter Read kWh Used kWh Price Energy Charge 1 April 3/2025 (March to April) 107,654.58 112,500.38 4,846 18.561 899.47 2 June 4/2025 (April to June) 112,500...

AI summary This table shows the electricity usage and charges for Briar Mitchell's account with NS Power from April 2025 to March 2026, including meter readings, kWh used, pricing, and energy charges, with a note about a revised estimate reversing base charges.

ailable. The Board found no evidence that the actual meter readings were inaccurate; the billing calculations were incorrect; or you were charged for electricity that was not consumed at the property. Ultimately, while the Board accepts th...

AI summary The Board found that estimated electricity usage was lower than actual consumption but that the charges were valid as the electricity was consumed at the premises. The Board acknowledges the significant outstanding balance and the potential financial hardship, and has decided the debt should be repaid over a three-year period.

August 31, 2026 Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12767 – DRO Appeal – Briar Mitchell – Compliance Filing Dear Ms. Wallace: On August 24, 2026, the No...

AI summary The Nova Scotia Energy Board directed NS Power to offer Briar Mitchell a three-year payment arrangement for outstanding arrears, with a monthly payment of $1,028. This includes $795 for estimated ongoing electricity usage and $233 for arrears repayment. The calculation is based on historical consumption and current rates, and credit history was not considered.

Illustrative Examples The Board requested examples illustrating the impact of actual consumption being 10% higher or lower than the estimate used to establish the monthly payment. The usage component of the monthly payment is approximately...

AI summary The Nova Scotia Energy Board requested examples of how variations in electricity consumption affect monthly payments under the Budget Settlement Plan. If consumption is 10% higher, monthly costs increase by $80, leading to a $480 balance over six months. If consumption is 10% lower, monthly costs decrease by $79, leading to a $474 credit over six months. Adjustments would be made at the next six-month review.