Topic:"Rates And Money" in M12792

In this bill, NS Power: - credited you back for the 22,200 kWh it charged you in the May 2025 bill (11,160 kWh), July 2025 bill (6,560 kWh) and September 2025 bill (4,480 kWh); and - charged you for the 35,240 kWh (8,418 kWh estimated in N...

AI summary NS Power credited customers for energy usage in May, July, and September 2025 but charged for an estimated 35,240 kWh in November 2025. The bill reconciled previous estimated bills but did not reflect actual consumption over the full 8-month period from March to November 2025.

Request IR-1: - Ms. Ashlee Wiseman filed the appeal on behalf of the Centre for Adults in Progressive - Employment (CAPE) Society. For simplicity, the Board will refer to the CAPE Society's bills in - dispute as "the bills". On April 21, 2...

AI summary The appeal concerns the accuracy of electricity bills issued to the Centre for Adults in Progressive Employment (CAPE) by NS Power. Questions focus on the start date of the account, meter details, testing discussions, and the multiplier used in billing.

Request IR-2: - According to the copies of the bills NS Power provided the Board on April 21, 2026, there were - four estimated bills issued in May, July September and November 2025. NS Power noted on March 25, 2026, that there are two ind...

AI summary The document requests NS Power to explain how consumption was estimated in four bills issued in 2025, why no bill was issued in January 2026, and whether NS Power was aware of two industrial heat pumps before March 2026 and if they were considered in the estimates.

Request IR-4: On April 21, 2026, NS Power said it can offer CAPE Society flexible, interest-free payment plans. - Considering the over $13,000 account balance in the March 2026 bill and possibly even larger - balance in the latest bill, pl...

AI summary NS Power has proposed offering CAPE Society flexible, interest-free payment plans for an outstanding account balance exceeding $13,000. The request seeks details of these payment plans as part of the appeal process.

In this bill, NS Power: - credited you back for the 22,200 kWh it charged you in the May 2025 bill (11,160 kWh), July 2025 bill (6,560 kWh) and September 2025 bill (4,480 kWh); and - charged you for the 35,240 kWh (8,418 kWh estimated in N...

AI summary NS Power credited the customer for 22,200 kWh consumed in May, July, and September 2025 but charged for an estimated 35,240 kWh in November 2025. The November bill reconciled previous estimates but still reflects an estimated consumption for the full 8-month period from March 4 to November 5, 2025.