HomeRates And MoneyM12797Evidence
Topic/Matter Intersection

Topic:"Rates And Money" in M12797

Matter: NSPI DRO Appeal - Billing Issues - Marilyn Ells
21 passages 9 documents

Rates And Money across all matters →

E-2DRO Decision d. April 1, 2026 (redacted) 1 passage
Section 8 p. p. 0
Sent: Tuesday, March 31, 2026 3:11 PM To: '[email protected]' Cc: ; Customer Relations Subject: RE: DRO 31 Mar re Colina McNeil acting as Agent for Marilyn Ells Action r Mr. Farmer, Access for the DRO has been granted on subje...

AI summary NS Power has granted access to a DRO regarding a customer's account, providing meter reads and confirming that estimated usage was billed for October and December. The February 2026 bill was based on an actual meter read. NS Power asserts that billing has been appropriate and offers payment plan assistance.

E-3NSPI Response to Appeal (redacted) 2 passages
Description Details Amount p. pp. 0-2
Description Details Amount February 2026 True Read 51934.49 August 2025 True Read 41604.00 Total kWh Consumed 10330.49 kWh October 2025 base charge 2 @ $19.17 38.34 October 2025 energy charge 2141 @ $0.18561 397.39 December 2025 base charg...

AI summary The document provides a summary of energy consumption and billing details for a customer, including True Read values, base and energy charges, and reversals. It also notes a payment made in September for an August 2025 bill.

April 23, 2026 L. Wallace p. p. 2
April 23, 2026 L. Wallace Description Details Amount February 2026 base charge for 2026 50 / 60 @ $19.17 32.49 February 2026 energy charge for 2025 970 @ $0.18561 180.04 February 2026 energy charge for 2026 5389 @ $0.18187 980.10 Subtotal...

AI summary The document presents a billing summary for a customer, detailing base and energy charges for February 2026, including HST, rebates, and payments made, resulting in a balance owing of $1258.41.

E-4Appellants Response to NSPI (redacted) 1 passage
METER READING IN RURAL AREAS p. p. 1
METER READING IN RURAL AREAS Where electric service is supplied to a Customer in a rural area, the Company may adopt a post card meter reading system of monthly or bi-monthly meter reading. Under such system, the Company shall supply the C...

AI summary The document outlines a procedure for meter reading in rural areas, allowing the Company to use a postcard system where customers record and return meter readings. This method is considered valid for billing purposes.

E-6NSEB (NSPI) RIR-1 to RIR-3 1 passage
Season Flag: S\ \
Season Flag: S\ \ Revenue Season Previous Current Estimate Avg Usage Account Bill Date Year/Mth Flag Read Date Read Date per Day 517931 12/22/2025 2025-12 S 10/27/2025 12/22/2025 56 1,830 32.68 Prior Revenue Season Prior Year Prior Year Me...

AI summary The document presents a billing summary for account 517931 with revenue and usage data for December 2025, noting changes in season flags affecting billing history, specifically designating December as a 'Summer Month' and impacting historical data retrieval.

E-7ELLS (NSEB) RIR-1 to RIR-3 (redacted) 1 passage
Request IR-3: p. pp. 3-4
Request IR-3: - In NS Power's response dated April 23, 2026, NS Power stated that the February 2026 read was 21 a true read and the bill showed a total consumption of 6359 kWh from the December 22, 2025, 22 billing date. Energy charges wer...

AI summary The document requests clarification on a customer's February 2026 billing, which shows unusually high consumption of 6,359 kWh, significantly exceeding historical winter usage. The request includes inquiries about the nature of the billed usage, a breakdown of consumption, historical comparisons, and explanations for the spike in usage. Other households in the area also experienced unusually high bills.

E-8NSPI (NSEB) Second Set RIR-4 to RIR-5 (redacted) 1 passage
21
21 Revenue Previous Read Current Estimated Avg Usage Bill Date Year/Mth Date Read Date Days Usage per Day 12/22/2025 2025-12 10/27/2025 12/22/2025 56 1,566 27.96 ] _ 22 Prior Prior Year Bill Prior Year Metered Prior Year Usage Per Revenue...

AI summary The document contains tables with revenue and usage data for a billing period ending December 22, 2025, and notes from NS Power regarding an adjustment to estimated usage related to the summer season flag.

101724Exhibit E-3 NSPI Response to Appeal (confidential) 12 passages
PARTIALLY CONFIDENTIAL p. p. 0
the December 2025 bill. At that time, Ms. Ells was billed for 3971 kWh. The charges on the December bill were for four months of base charges ($78.68) and energy consumption of 3971 kWh ($737.060). The February 2026 read was a true read an...

AI summary Ms. Ells received billing statements for electricity consumption in late 2025 and early 2026, showing base charges and energy consumption costs. Payments made in November 2025 and January 2026 were applied to the outstanding balance, reducing the amount owed on the February 2026 bill.

Description Details Amount p. pp. 0-2
Description Details Amount February 2026 True Read 51934.49 August 2025 True Read 41604.00 Total kWh Consumed 10330.49 kWh October 2025 base charge 2 @ $19.17 38.34 October 2025 energy charge 2141 @ $0.18561 397.39 December 2025 base charg...

AI summary The text provides a detailed breakdown of electricity charges and payments for a customer, including true reads, base charges, energy charges, and payments made. It also outlines the balance owing after adjustments and rebates.

Statement of Account / Customer / Premises p. p. 13
Statement of Account / Customer / Premises Customer IV ARILYN-E LLS Service addre ss 495 N ORTH BISHOP RD BROOKLYN CORNER, NS 2026-02-25 CHG $1,258.41 $1,258.41 2026-01-20 PAY 396.91CR $0.00 2025-12-22 CHG $396.91 $396.91 2025-11-13 PAY 45...

AI summary The document presents a detailed account of customer transactions, including charges and payments made by the customer ARILYN-E at the service address 495 N ORTH BISHOP RD BROOKLYN CORNER, NS, spanning from 2023 to 2026.

ings North onstituency Office p. p. 17
ings North onstituency Office Mr. Farmer 495 N. Brokop NSP DRO Halifay NS liv I am heating a living area of 20' x 35', a short hallway to toldown at bathroomy. I have 2 heat pumps and on collect days 2 nee a wood stove. Jor Nov and Dec 202...

AI summary A customer in Nova Scotia is reporting a discrepancy in their heating bill, citing unusually high costs during the winter months. They use two heat pumps and a wood stove, and are concerned about the billing for two months, which they believe is inaccurate. They have turned off the larger heat pump and are relying on the wood stove to maintain a comfortable temperature.

March 9, 2026 p. pp. 35-37
March 9, 2026 PO Box 848. Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Web Access # 0605252-6 Account Number 0517931-2 Amount due Mar 25 $411.37 MARILYN ELLS Service address 49...

AI summary The document contains a utility bill for Marilyn Ells, showing an amount due of $411.37 for domestic service from December 18, 2023, to February 21, 2024. The bill is issued by Nova Scotia Power and includes contact information and a web access number.

Section 130 p. p. 40
Billing date Aug 26 Includes payments received by Aug 26 Amount owing from last bill 304.40 Payment received Jul 08 - Thank you -304.40Balance owing after last payment $.00 Energy charges: Total energy charges Base Charge $19.17/month 38.3...

AI summary This document is a customer bill from Aug 26, showing an amount owing of $395.10, including energy charges, taxes, and provincial rebates. The bill includes a base charge, energy usage charges, and HST. Payment is due by Sep 25, 2024, with interest applied on overdue amounts.

BROOKLYN CORNER, NS p. pp. 41-49
BROOKLYN CORNER, NS Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used 2264418 02B 62 32340.72 30695.16 1 1646 paperless billing at nspower.ca/ paperless

AI summary A meter reading for account 2264418 shows 1646 kWh used over 62 days. The reading is part of a table listing meter details, and the document also mentions paperless billing at nspower.ca.

Nova Scotia Power Inc. p. pp. 42-49
Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca Account Number 0517931-2 Amount due Jan 22 $340.64 Enter payment amount MARILYN ELLS 495 NORTH BISHOP RD BROOKLYN CORNER NS B0P 1G0 PO Box 848. Halifax Nova Scot...

AI summary This document is a utility bill from Nova Scotia Power Inc. for Marilyn Ells, showing the amount due, service details, and energy charges. The bill includes information about the rate changes effective January 1, 2025, and the average daily cost of electricity during the billing period.

Section 142 p. pp. 43-44
Tax: HST (11931 4938 RT) 60.60 Provincial Rebate -40.39 Total other charges 20.21 Total amount due $424.16 Amount due Mar 26, 2025 $424.16 Interest on overdue amounts is calculated at 1.5 % per month or part thereof (19.56%) per annum). No...

AI summary This document is a customer bill from Nova Scotia Power Inc. for Marilyn Ells, showing energy charges, HST, provincial rebates, and the total amount due. The bill includes details on the meter reading, rate code, and payment information.

495 NORTH BISHOP RD BROOKLYN CORNER, NS p. p. 45
495 NORTH BISHOP RD BROOKLYN CORNER, NS Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used 2264418 03B 63 39104.93 37401.93 1 1703 Your bill was estimated for this period

AI summary The document provides a utility bill excerpt with meter reading data for a property located at 495 NORTH BISHOP RD BROOKLYN CORNER, NS. The bill was estimated for the period, and it includes details such as the meter number, rate code, number of days, and electricity usage in kWh.

Section 156 p. p. 48
Your bill was estimated for this period Billing date Dec 22 Includes payments received by Dec 22 Amount owing from last bill 457.51 Payment received Nov 13 - Thank you -457.51 Balance owing after last payment $.00 Energy charges: 76.68 Bas...

AI summary This billing statement shows the customer's energy charges, including base and energy costs, along with other charges such as HST and provincial rebates. The balance owing is $396.91, due by January 21, 2026, with no late fees applied.

Section 160 p. p. 49
Billing date Feb 23 Includes payments received by Feb 23 Amount owing from last bill 396.91 Payment received Jan 20 - Thank you -396.91 Balance owing after last payment $.00 electricity during this period was $20.31 per day before taxes. P...

AI summary This document is a customer bill from a utility provider, showing the charges for electricity usage, including base charges, energy costs, taxes, and rebates. The total amount due is $1,258.41, with a billing date of February 23 and a payment due date of March 25, 2026.

102959Board Letter to NSPI Requesting a Meter Test 1 passage
Section 1 p. p. 0
July 27, 2026 [[email protected]](mailto:[email protected]) Jennifer Ross, Director Regulatory Planning & Compliance Nova Scotia Power P O Box 910 Halifax NS B3J 2W5 Dear Ms. Ross: M12797 – Nova Scotia Power Inc. – Appeal by...

AI summary The Board has directed Nova Scotia Power to conduct an 'as found meter accuracy test' for Marilyn Ells' appeal, in accordance with NS Power's Regulation 5.5, and to coordinate with the complainant and provide test results to both the complainant and the Board.

103017NSPI Correspondence - Appellant Does Not Want to Have Meter Changed 1 passage
Section 1 p. p. 0
From: Murray, Kathleen [ ](mailto:[email protected]) Sent: July 30, 2026 12:16 PM To: Penney, Nicole [ ](mailto:[email protected]) Cc: Wallace, Lisa [ ](mailto:[email protected]); Williams, Blake [ ](mailto:Blak...

AI summary NS Power has confirmed with Marilyn Ells that she does not wish to proceed with a meter exchange at this time, as she believes her current meter is functioning properly. She will continue to monitor her usage through August and may notify NS Power and the Board if she later decides to proceed with meter testing. The scheduled meter test has been cancelled.

Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →