Topic:"Rates And Money" in M12936

ible Energy Usage: Based on NSP billings, my average kWh/day from March 25 to November 25, 2025 (8 months) was an average of 53 kWh/day, then from November 25, 2025 to March 26, 2026 it jumps to 140.6 kWh/day (that is almost a 300% increas...

AI summary The customer is disputing NSP's billing, noting a significant increase in energy usage despite renovations and efficiency improvements. They challenge the billing amount and the use of a multiplier of 60 for their meter, arguing that the calculations are mathematically inconsistent with their energy consumption data.

PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspower.ca Rates changed May 1, 2026 visit nspower.ca/ rates Account Number Amount due Jun 25 $984.22

AI summary This document is a customer billing statement from Nova Scotia Power, indicating an amount due of $984.22 as of June 25. The rates were last updated on May 1, 2026, and customers are directed to the company's website for more information.

Billing date May 26 Includes payments received by May 26 Amount owing from last bill 4,222.15 Payment received Apr 28 - Thank you -4,222.15 Balance owing after last payment $.00 Energy charges: Base Charge $19.17/month 24.04 Base Charge $2...

AI summary The billing statement shows an outstanding balance of $984.22 due by June 25, 2026, with energy charges and taxes detailed. The customer has no balance owing after a recent payment. The average daily electricity cost was $15.89 before taxes.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca Account Number Automatic Payment Apr 27 $4,222.15 PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.ns...

AI summary The document contains billing information for a Nova Scotia Power Inc. customer, including account numbers, automatic payment details, and service dates. It also includes contact information for customer inquiries.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca Account Number Automatic Payment Dec 29 $328.12 PO Box 848, Halifax Nova Scotia B3J 2V7 Any questions? Please call us at 1-800-428-6230 Weekdays 8am-6pm www.nspo...

AI summary The document contains billing information for a Nova Scotia Power Inc. customer, including account numbers, automatic payment details, and contact information for billing inquiries. It also includes images and a link to the billing process on the company's website.

PAUL D MEADE Domestic Service address Service from May 27 to Jul 28, 2025 Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used 2338023 03B 62 108396.01 104158.01 1 4238 Your bill was estimated for this peri...

AI summary The document provides a billing summary for a domestic service address from May 27 to July 28, 2025, including meter readings and an estimated bill based on the usage of 4,238 kWh over 62 days.

Billing date Jul 28 Includes payments received by Jul 28 Amount owing from last bill 934.60 Payment received Jul 22 - Thank you -934.60 Balance owing after last payment $.00 Energy charges: Base Charge $19.17/month 38.34 Energy 4238 kWh x...

AI summary This document is a customer bill from Nova Scotia Power, showing an outstanding balance of $866.20 due on August 27, 2025. It includes energy charges, tax, and a provincial rebate. The bill also mentions the PaySmart Plan and interest on overdue amounts.

PAUL D MEADE Domestic Service address Service from Mar 24 to May 27, 2025 JO. 1.00 ay, _ 0_0 Meter number Rate code No. of days New meter read Last meter read Multiplier kWh used

AI summary The document appears to be a service address record for Paul D Meade, covering the period from March 24 to May 27, 2025. It includes a table with meter-related information such as meter number, rate code, number of days, and electricity usage data.

Your bill was estimated for this period Billing date May 27 Includes payments received by May 27 Amount owing from last bill 2,051.97 Payment received Apr 28 - Thank you -2,051.97 Balance owing after last payment $.00 Energy charges: Base...

AI summary The document provides a detailed breakdown of an electricity bill, including energy charges, taxes, rebates, and total amount due. It highlights the base charge, energy usage, HST, provincial rebate, and the total amount owing, with a payment deadline and interest rate for overdue payments.

nsumption was 38,145 kWh/year (an average of 3,178 kWh/month). After the renovations, the February 2026 EnerGuide report indicated my annual energy usage went DOWN to 30,997 kWh/year (an average of 2,583 kWh/month). This would suggest the...

AI summary The customer disputes the accuracy of their NSP energy bill, noting a significant reduction in energy consumption post-renovations and questioning the calculation of a multiplier of 60 applied to their meter. They argue that the billed amount is mathematically inconsistent with their actual energy usage.

- June 25, 2026 The DRO issued his Final Written Decision pertaining to this appeal, finding as follows: In the context of Regulations 2.2 and 5.5, and the Electricity and Gas Inspection Act, N.S. Power has appropriately billed the Custome...

AI summary On June 25, 2026, the DRO issued a Final Written Decision regarding an appeal, concluding that Nova Scotia Power Inc. appropriately billed the customer for service in accordance with the Electricity and Gas Inspection Act, N.S. The decision was issued in the context of Regulations 2.2 and 5.5.

IN THE MATTER OF A dispute regarding electricity billing and a pre-authorized debit BETWEEN: Paul Meade ( Applicant) and Nova Scotia Power Incorporated ( Respondent)

AI summary This proceeding involves a dispute between Paul Meade and Nova Scotia Power Incorporated regarding electricity billing and a pre-authorized debit arrangement.

EXECUTIVE SUMMARY This submission asks the Board to decide whether NS Power has adequately supported the disputed billing and related pre-authorized debit on the current record. NS Power has now provided additional information that clarifi...

AI summary The submission requests the Board to determine if NS Power has adequately supported the disputed billing and related pre-authorized debit. Specific unresolved issues include whether the debit remained authorized after Auto Pay was revoked, the adequacy of billing reconciliation, verification of metering evidence, and inconsistencies between energy efficiency improvements and increased electricity consumption.

I. INTRODUCTION This is my final submission in response to NS Power's July 17, 2026 filing. Throughout this process, my goal has simply been to understand what happened. When NS Power has provided explanations that answered my questions, I...

AI summary This is the final submission in response to NS Power's July 17, 2026 filing. The submitter has accepted explanations provided by NS Power but still has unresolved questions about authorization, reconciliation methodology, metering verification, and the relationship between recorded consumption and EnerGuide evidence.

F. RBC Investigation After the withdrawal, I asked RBC to investigate the transaction. RBC's investigation remained open for several weeks before it was completed, and on June 11, 2026, RBC returned the disputed funds to my account. I am n...

AI summary The customer requested an investigation by RBC into a disputed PAD transaction after a withdrawal. RBC investigated for several weeks before returning the funds, indicating the transaction was treated as contested rather than automatically reversed, supporting the reasonableness of concerns raised in the proceeding.

C. NS Power's Explanation NS Power explains that estimated bills were issued in May and July 2025, and that those estimated energy charges were later credited when the September 25, 2025 reconciliation invoice was issued.

AI summary NS Power explains that estimated bills were issued in May and July 2025 and that these estimated energy charges were later credited when the reconciliation invoice was issued on September 25, 2025.

E. Remaining Concern The remaining concern is not whether credits were applied. The concern is whether NS Power has clearly explained how those credits were calculated and reconciled against the final billed consumption. NS Power identifie...

AI summary The concern is that NS Power has not provided sufficient detail on how credits were calculated and reconciled against final billed consumption, including estimated energy charges, reconciliation against actual meter readings, and derivation of adjustments on the account.

B. NS Power's Evidence NS Power has now provided documents about the installation and commissioning of the metering equipment serving my property. That documentation identifies, among other matters: - the installation of the metering equip...

AI summary NS Power has submitted documentation regarding the installation and commissioning of metering equipment, including details such as the CT ratio and billing multiplier. The information was not available during an earlier dispute resolution process, despite repeated requests.

C. Matters Not in Dispute I do not dispute that the installation uses CT metering, that a billing multiplier is required, that the commissioning documents identify a CT ratio of 300:5 and a billing multiplier of 60, or that Measurement Can...

AI summary The text confirms agreement on the use of CT metering, the required billing multiplier, and the CT ratio identified in commissioning documents. It also acknowledges that the meter operates within prescribed tolerances as confirmed by Measurement Canada testing. The appeal is not a challenge to the engineering principles described by NS Power.

F. Measurement Canada Testing I accept the Measurement Canada testing showing that the meter itself operated within the required accuracy limits. However, Measurement Canada testing deals with the meter itself. It does not, on its own, sho...

AI summary The speaker accepts the accuracy of the meter based on Measurement Canada testing but emphasizes that this does not verify other aspects of the billed consumption process, such as CT configuration and billing calculations.

I. Findings Requested I am not asking the Board to find that the commissioning documents or Measurement Canada testing are inaccurate. I ask the Board to decide whether NS Power's evidence adequately answers the accountspecific questions r...

AI summary The speaker is not questioning the accuracy of commissioning documents or Measurement Canada testing but is requesting the Board to determine if NS Power's evidence sufficiently addresses the account-specific questions raised during the proceeding, which remain only partially answered.

X. CONCLUSION Throughout this proceeding, I have tried to approach the matter objectively and in good faith. I acknowledge NS Power has provided additional information and documents during this appeal, and that this information has resolve...

AI summary The proceeding concludes with the need for NS Power to provide further account-specific explanations and documentation to resolve unresolved billing disputes. While additional information was provided, it does not fully reconcile the disputed billing or explain the methodology used. The applicant requests the Board to find that NS Power has not adequately supported the disputed billing or to direct them to provide further evidence.

I acknowledge credits totaling approximately $1,715.06 were applied to the account. The remaining issue is not whether credits existed. The remaining issue is that NS Power has not disclosed the calculations showing how those estimated ene...

AI summary The text acknowledges credits applied to an account and highlights the issue of NS Power not disclosing calculations related to estimated energy charges and their reconciliation with final billed consumption.

Request IR-3: - In your Notice of Appeal, you stated "Based on NSP billings, my average kWh/day from March 25 - to November 25, 2025 (8 months) was an average of 53 kWh/day, then from November 25, 2025, - to March 26, 2026, it jumps to 140...

AI summary The appeal request highlights a significant increase in electricity consumption, from 53 kWh/day to 140.6 kWh/day, and asks if cold winter temperatures could have caused this increase.