Topic:"Rates And Money" in M12948

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260706002 Submitted on: Monday, July 06 2026 at 03:42:39 PM (ADT) Contact Information Name on account: Donna Himmelman Account number: Business contact: Account address:...

AI summary A customer, Donna Himmelman, is appealing a decision made by the NS Power Dispute Resolution Officer (DRO) regarding a significant increase in her power bills since December 2025. She claims the billing amounts are incorrect and requests a correction to ensure she is not being overcharged.

• IMG_2849.JPG Nov. 19 - Jan 21 /25 695. Jan 20 - Mar 19 (EG) $ 12.74 Jan 21 - Mar 18 (25) 736 Jan 18 - Mar 18 (29) 840 Extract Bith Payments made in 2025 pse Mosfey-som/25-paid Feb24 69554 Pse Jan-Mar-paid Apr. 21' 736.66 Mar-May 25 - pai...

AI summary The text contains tables with payment details and estimated figures related to financial transactions, including dates, amounts, and periods. It includes information about payments made in 2024 and 2025, with specific amounts and dates listed for various timeframes.

Cc: Donna Himmelman Customer Relations Subject: Re: 8 June email to the DRO from Donna Himmelman - dispute re billing/consumption Account Mr. Farmer, Access for the DRO has been granted on subject account# The first attachment is a copy of...

AI summary This email exchange discusses a billing dispute between a customer, Donna Himmelman, and Nova Scotia Power (NSP). NSP asserts that the customer has been billed correctly, while the customer grants consent for the Dispute Resolution Office (DRO) to access her account information. Meter reads for January, March, and May are confirmed as accurate.

y home when I see a guy scurrying across my lawn to a NSPower vehicle and quickly drive away. I have not heard or seen anything from NSPower since and my anxiety spikes too much to make another call. Since then, I received my last bill in...

AI summary Donna Himmelman reports an unusually high electricity bill of $3,747.53 for 6 months, expressing concern over the amount and lack of communication from NSPower. She mentions seeking legal advice and refuses to pay until the issue is investigated.

From: Donna Himmelman > Sent: August 3, 2026 11:51 AM To: Penney, Nicole Cc: Carley Freeman ; Chris Lanteigne ; Forsey, Lisa ; Wallace, Lisa ; Murray, Kathleen ; Ross, Jennifer ; Reiner, Sofia ; Williams, Blake ; Donna Himmelman < nspdispu...

AI summary Donna Himmelman is upset with the outcome of an investigation related to her electricity bills, believing the current charges are incorrect. She points out that her usage has not increased and has in fact decreased due to energy-efficient appliances and a new heat pump. She finds it illogical to be charged over $3,700 for six months when her previous bill was only $130.

October 19, 2026 Donna Himmelman Dear Ms. Himmelman: M12948 – Nova Scotia Power Inc. – Appeal by Donna Himmelman of a Decision of the Dispute Resolution Officer – Billing Issue This is in response to your appeal to the Nova Scotia Energy B...

AI summary Donna Himmelman appeals a decision by the Dispute Resolution Officer regarding her power bills, which she claims have risen excessively. The appeal concerns billing practices following a 2025 cyber incident that disrupted wireless meter readings, leading to estimated billing based on available data.

This was billed on the invoices provided by NS Power in this filing as follows: Read Type Bill Start Date Bill End Date Days Last Meter Read New Meter Read kWh Usage kWh Credited Due to Estimation Total Usage Billed Average Daily Usage Ope...

AI summary The document presents a detailed table of energy usage and billing information for a customer, including dates, meter readings, kWh usage, and charges. The table highlights the actual billed energy for each period, with a total of 14,354.46 kWh.

NS Power charged you only for the energy you actually consumed during that period. Bill Date Total Usage Billed (kWh) 22-May-25 1,287 22-Jul-25 870 19-Sep-25 887 20-Nov-25 2,974 20-Jan-26 8,336 14,354 Additionally, NS Power provided a hist...

AI summary The document provides a summary of energy consumption data for a customer over several years, showing monthly and annual usage in kilowatt-hours (kWh) and average daily usage. The data includes a reconciliation of energy usage and notes that 2026 consumption data is impacted by catch-up/reconciliation activity.

re the Board does not establish that NS Power acted dishonestly or intentionally misled you, fabricated consumption, altered meter readings, or attempted to charge you for electricity you did not use. The Board recognizes that you have a s...

AI summary The Board upholds the Dispute Resolution Officer's decision, finding that NS Power appropriately billed the account for recorded electricity usage. The Board acknowledges the outstanding balance and directs NS Power to work with the customer on a reasonable payment arrangement, requiring detailed explanations and timelines.