Topic:"Rates And Money" in M12972

The Credit Amount and How It Was Calculated The disputed credit of $635.22 covers the billing period from the July /September 2024 bill through the January /March 2026 bill. During this period, NS Power estimated a number of my bills follo...

AI summary The customer is disputing a $635.22 credit issued by NS Power, claiming it was calculated based on estimated bills following a 2025 data breach. The customer provided bank records and meter readings to show they paid based on actual usage, not the estimates.

Why This Is Straightforward to Verify My meter readings and NS Power's meter readings are in agreement at both the start and the end of the disputed period. This means NS Power does not need to rely on my records at all. They can verify th...

AI summary The complainant states that their meter readings align with NS Power's readings at the start and end of the disputed period, allowing NS Power to verify discrepancies using its own billing history. The complainant has provided their methodology and calculations and has not refused to share account information, requesting only secure transmission.

Issue 1 — The Billing Credit (Cover Letter Request 1) As set out in Section 1 above, I am asking the NSEB to direct NS Power to conduct an internal review of my account for the disputed period and to apply a credit of $635.22, or such othe...

AI summary The applicant is requesting the NSEB to direct NS Power to conduct an internal review of their account for a disputed period and apply a credit of $635.22, or another amount confirmed by NS Power's records, as there is a verifiable discrepancy in the billing history.

NS Power Charges This is the dollar amount Nova Scotia Power billed me for that period (the charge on each bill). In the TOTAL row, these add up to $3,556.93.

AI summary The document shows the dollar amount billed by Nova Scotia Power for a specific period, with the total charges amounting to $3,556.93.

Balance Owing After Last Statement This is Nova Scotia Power's running account balance after the previous bill . Negative numbers in brackets (for example, ($635.22) in the TOTAL row) mean I am ahead or in credit by that amount, not that I...

AI summary This section explains the 'Balance Owing After Last Statement' for Nova Scotia Power, clarifying that negative numbers in brackets indicate a credit balance rather than an amount owed.

How the reconciliation bill (3C) shows up The line labeled 3C.-NOV-23_March-to-November-26-2025_ODD-BILL_178.14.jpg is NS Power's special reconciliation bill: - NS Power Charges: 178.14 - Balance Owing After Last Statement: (146.26) → I wa...

AI summary The document explains a reconciliation bill (3C) issued by NS Power, showing charges of 178.14, a credit balance of 146.26, and the customer's self-reported kWh usage of 1,576 for the October/November period. The customer paid the bill in full.

Looking at the other rows (2B, 4D, 5E, 6F, 7G, 8H, 9I, 10J) 2B (Nov 26, 2025 – Jan 28, 2026) - NS Power kWh Used: 2,932 - My kWh Used: 3,133 - Difference: +201 → my reading is 201 kWh higher than NSP's. - NS Power Charges: 606.56, My Payme...

AI summary The text compares energy usage and charges between NS Power and the customer for a specific period, showing that the customer's usage is higher by 201 kWh and that the customer paid more than the billed amount.

5E (May 28 – July 29, 2025) - NS Power kWh Used: 742 - My kWh Used: 718 - Difference: −24 → NSP shows 24 kWh more than my readings for this period. • NS Power Charges: 56.43, My Payments Made: 378.20 → I paid far more than that specific bi...

AI summary The user reports a discrepancy between their electricity usage readings and NS Power's readings, resulting in an overpayment. They paid more than the actual charge for the period, which created a credit on their account due to the incorrect kWh calculation.

6F (Mar 22 – May 28, 2025) • NS Power kWh Used: 1,700 • My kWh Used: 2,558 • Difference: +858 → my readings show 858 kWh more than NSP billed for in this period. • NS Power Charges: 371.57, My Payments Made: 500.00 → I paid more than the b...

AI summary The customer reports a discrepancy between their own kWh usage (2,558) and Nova Scotia Power's billed usage (1,700), resulting in a difference of 858 kWh. They also note that they paid more than the billed amount based on their own readings, as they found NSP's estimated billing unreliable.

7G (Jan 23 – Mar 22, 2025) • NS Power kWh Used: 3,017 • My kWh Used: 3,017 • Difference: 0 → my readings and NSP's readings are in complete agreement for this period. • NS Power Charges: 621.86, My Payments Made: 621.86 → I paid this bill...

AI summary The customer's energy usage and payment details for the period Jan 23–Mar 22, 2025, are fully aligned with NS Power's records, showing no discrepancies in kWh usage or charges paid.

8H (Nov 21, 2024 – Jan 23, 2025) • NS Power kWh Used: 2,615 • My kWh Used: 2,570 • Difference: −45 → NSP shows 45 kWh more than my readings for this period. • NS Power Charges: 530.26, My Payments Made: 530.26 → I again paid this bill exac...

AI summary The user reports a discrepancy between their electricity usage readings and NS Power's recorded usage, noting that NS Power shows 45 kWh more than their own readings for the period. Despite this, the user paid the full amount of the bill as calculated by NS Power.

9I (Sept 20 – Nov 21, 2024) • NS Power kWh Used: 1,458 • My kWh Used: 1,503 • Difference: +45 → here my readings show 45 kWh more than NSP's billed usage. • NS Power Charges: 309.99, My Payments Made: 309.99 → this bill was also paid in fu...

AI summary The text compares NS Power's billed kWh usage (1,458) with the user's recorded usage (1,503), noting a 45 kWh difference. Both parties have made identical payments of 309.99, indicating that the bill was paid in full despite the discrepancy.

10J (July 22 – Sept 20, 2024) • NS Power kWh Used: 718 • My kWh Used: 718 • Difference: 0 → my readings and NSP's readings match. • NS Power Charges: 173.72, My Payments Made: 175.00 → I paid essentially the full amount, with a very small...

AI summary The text compares NS Power's recorded kWh usage with the user's readings, showing they match exactly. It also notes that the user paid slightly more than the charges incurred, indicating a minimal overpayment.

Page 4 of 20 Proton (my email provider) has an option to send encrypted, password protected email. I will send the ZIP file attached to a short explanatory email with subject line "Attention: Rose Ann". That email will be password protecte...

AI summary David is proposing a method to securely send a ZIP file and password to Rose Ann by using encrypted email and sending the password through Nova Scotia Power's contact system to ensure security. He seeks confirmation if this method is acceptable.

Recent power bill: I just received my most recent bill on May 29, 2026. I note that there have been no adjustments made whatsoever. That tells me that NS Power billing department has not taken any initiative whatsoever on their end to fix...

AI summary David received a recent power bill with no adjustments, leading him to believe NS Power has not addressed an overcharge of over $600. He is frustrated by the lack of action and the perceived insincerity of NS Power's message about not applying late fees. He also notes the significant stock price increase of Emera, which he finds somewhat annoying but not overly so.

Description This document records the email communications between David Nickerson and Nova Scotia Power Incorporated (NS Power) regarding his attempts to change the email address associated with his NS Power account following NS Power's 2...

AI summary This document outlines email communications between David Nickerson and Nova Scotia Power Incorporated (NS Power) regarding his attempts to change his account email address following a 2025 data breach. David experienced a significant increase in unsolicited emails and a subsequent computer compromise, and he has repeatedly attempted to change his email address without success.

Nova Scotia Energy Board - Complaint Cover Letter Date: July 12, 2026 To: Nova Scotia Energy Board P.O. Box 1692, Unit M, Suite 300 1601 Lower Water Street Halifax, NS B3J 2S3 Email: [email protected] Re: Customer Complaint - Billing Dis...

AI summary A customer, David Nickerson, has submitted a complaint to the Nova Scotia Energy Board regarding a billing dispute and the failure to resolve the issue with NS Power. The complaint includes the account number but no further details are provided.

Request to extend the due date To verify the figures in NS Power's response, I need my own billing records. On Friday, September 11, 2026, I emailed a request to Carley Freeman at Regulatory Customer Proceedings at nspower.ca asking for an...

AI summary The requestor is seeking an extension of the due date to respond to NS Power's submission, as they have not received the requested billing records. They need official billing-system extracts and PDF copies of bills to verify discrepancies and compare with their own records. They request a 30-day extension from the date NS Power provides the records and ask the Board for guidance.

Conceding: You will note in my reply that I am conceding that I do owe the disputed bill to NS Power. I made a mistake and I will be paying the owed amount of $654.66 as soon as I can reasonably do so. Because I am conceding the billing di...

AI summary The individual concedes owing a disputed bill to NS Power and agrees to pay $654.66. They state there is no need for further confidential information from NS Power and request the Board to note 'Item 1- Limited concession and remaining issues' in their reply.