Topic:"Rates And Money" in M12982

Statement of Account / Customer / Premises Bill Date Type Net KWH Billed Demand Energy Charge All Taxes Other Payment Balance 2026/06/09 Elec 1,276.00 279.14 13.96 1,597.12 2026/04/13 Elec 7,055.00 1,321.43 66.07 1,304.02 2026/02/10 Elec 2...

AI summary The document presents a detailed table of electricity billing information for a customer, including dates, energy charges, taxes, payments, and balances. It includes both positive and negative balances, as well as late charges, indicating a history of payments and outstanding debts.

Statement of Account / Customer / Premises Bill Date Type 2023/11/22 Elec Net KWH Billed Demand Energy Charge All Taxes Other Payment 911.47CR Balance 13.67 2023/11/21 Late Charge 13.67 925.14 2023/10/12 Elec 5,010.00 857.68 42.88 911.47 2...

AI summary This document presents a detailed account of electricity bills, late charges, and adjustments for a customer over multiple months, including credits and payments, with the final balance as of November 22, 2023.

Statement of Account / Customer / Premises Bill Date Type Net KWH Billed Demand Energy Charge All Taxes Other Payment Balance 2013/05/16 Late Charge 10.35 706.40 2013/04/12 Late Charge 5.97 696.05 2013/04/10 Elec 1,747.00 262.57 13.63 10.0...

AI summary This document presents a detailed billing history for a customer, including energy charges, late fees, payments, and balances over multiple years. The table tracks the dates, types of charges, amounts, and outstanding balances.

Statement of Account / Customer / Premises 2009/04/01 Elec 2009/03/18 Late Charge Acct. RALPH FITZPATRICK Account # Net KWH Billed Demand Energy Charge All Taxes Other Payment Balance Bill Date Type 2011/04/11 Elec 1,721.00 229.45 11.87 8....

AI summary This document is a detailed account of electricity billing and payments for a customer named Ralph Fitzpatrick, including late charges, credits, and balances over multiple years. It shows a history of transactions, credits, and late fees from 2009 to 2011.

See below for the details of this analysis. I do not know why the adjustment is so high but it is not reasonable or acceptable. I request further review. Test the meter? Escalate for further revi The latest bill of 7055 includes both the F...

AI summary The customer disputes the high adjustment in their bill, citing unreasonable and unacceptable charges. They request a review and suggest testing the meter. The bill includes both the Feb 1-Apr 9, 2026 period and the 2025 adjustment. The customer argues that consumption should be lower due to being away during part of the period and notes a significant increase in consumption and cost.

Dennita Fitzpatrck After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between...

AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power and customers, noting that they are not an employee of Nova Scotia Power or the Energy Board. The customer disputes a bill for April 2026, citing estimated meter readings in previous months and the reconciliation of estimation errors with actual readings.

N.S.Power Please provide me with N.S.Power's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer From...

AI summary Dennita Fitzpatrick disputes an NS Power bill for an unusual increase in electricity usage in 2025, claiming it is inconsistent with their consumption history. She has contacted NS Power multiple times without resolution and has not paid the bill.

[email protected] Thu, Jul 9, 1:19 PM (11 days Ad reactio ago) to me, customerrelations Repl Mor Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202, Fax (902) 835-7744 n...

AI summary The Dispute Resolution Officer (D.R.O.) clarifies that Nova Scotia Power (NSP) is responsible for delivering power to the metering point, not for on-premise energy consumption. Meter accuracy is emphasized as the key factor in billing disputes, with NSP offering to test the meter for accuracy.

N.S.Power N.S.Power is herby Instructed to test the meter serving (Account per Board approved Regulation 5.5 and report test results to the Customer. Don Farmer, P.Eng. Dispute Resolution Officer From: Dennita Fitzpatrick Sent: Thursday, J...

AI summary N.S.Power is instructed to test a meter serving a specific account based on Board-approved Regulation 5.5 and report the results to the customer. The Dispute Resolution Officer, Don Farmer, P.Eng., has issued a final written decision regarding a consumption/billing dispute involving Dennita Fitzpatrick.

BACKGROUND - a) We are reliable paying customers. We are not pursuing this to avoid payment of legitimate electricity consumption. - b) I understand the billings since April 2025 were based on estimates. The estimated bills seemed reasonab...

AI summary The customer asserts that their electricity consumption was overestimated in 2025, leading to a 43% increase in billed consumption for that year, which they find unreasonable given their efforts to reduce usage. They highlight their participation in energy efficiency programs and household measures to lower consumption.

THE ISSUE IN DISPUTE q) The 2025 adjustment in consumption, for which there are no readings, no proof, no known cause and it occurred during a MAJOR computer system issue at NSP results in a 43% increase in our consumption and 45% increase...

AI summary The issue in dispute concerns a 43% increase in consumption and 45% increase in cost for 2025, attributed to an unexplained adjustment during a major computer system issue at NSP. The complainant questions the validity of the adjustment, citing lack of meter readings, potential impacts from a cyber attack, and possible issues from the Time of Day Savings Program pilot.

REQUESTED RESOLUTION - 1. We request that the 2025 adjustment and total billed consumption for 2025 be reduced to align with the 2024 actual total consumption of 12651 kWh. This would be consistent with our consumption trend. - 2. If the A...

AI summary The requestor, Dennita Fitzpatrick, is asking for a reduction in the 2025 adjustment and billed consumption to match 2024 levels, or alternatively, for adjustments to be billed at a lower rate and for a discretionary billing adjustment. The request is based on discrepancies in consumption data and the stress caused by the issue.

\ The cost increase is 45% assuming 160° uses the three of day surings retex. kWh (Usage) 06-Jun-24 1413 59 24 249.84 Actual 0.18 22% 1.3% kWh (Usage) 06-Aug-24 2680 63 43 474.64 Actual 0.18 21% 24% kWh (Usage) 07-Oct-24 3447 60 57 610.22...

AI summary The text presents a table with electricity usage data over different periods, including kWh usage, dates, costs, and various percentages and estimates. It indicates a 45% cost increase under specific assumptions and shows variations in consumption and cost per kWh over time.

Request IR-2: - In your reply to NS Power's response, in background item b) you mentioned that "The estimated bills seemed reasonable as they largely aligned with our 2024 experience." - a) Was the 2024 usage the lowest your household has...

AI summary The request asks whether the 2024 usage was the lowest ever recorded and if other factors besides changes made in 2023 could have influenced the low usage.

Request IR-4: - In your reply to NS in the Issues in Dispute, s) you noted, "we had no way of knowing and therefore - we didn't have the opportunity to make any corrections. We were flying blind because of the NSP - computer issue." - a) D...

AI summary The text discusses a dispute regarding the inability to correct meter readings due to a computer issue with NSP. It questions whether manual checks could have been performed during the disputed period, referencing a previous manual monitoring period.