Topic:"Rates And Money" in M12984

(no subject) 1 message Jaspreet Somal Wed, May 27, 2026 at 1:11 PM To: [email protected] To the Nova Scotia Power Customer Relations Team, I am writing to formally dispute an outstanding balance on my former account and the subsequent referr...

AI summary Jaspreet Singh Somal disputes an outstanding balance on their former Nova Scotia Power account, which was referred to a collections agency and resulted in adverse credit reporting. They request the account be recalled, further reporting suspended, and a full written response within 10 business days.

ges after my vacancy were billed in error and that the deposit already applied covers the remaining balance." Board approved Regulations relevant to this matter are 2.2, 5.1, and 6.4 – copy attached. My years of experience with N.S.Power's...

AI summary The Dispute Resolution Officer (DRO) has ruled that N.S.Power appropriately billed a customer for service after a vacancy, citing Board approved Regulations 2.2, 5.1, and 6.4. The customer claims they were billed in error, but the DRO found that the existing deposit covered the balance. The decision can be appealed to the Nova Scotia Energy Board.

August 5, 2026 Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12984 – DRO Appeal – Jaspreet Singh Somal Dear Ms. Wallace: Nova Scotia Power Inc. (NS Power, Company...

AI summary NS Power identified an error in handling Mr. Jaspreet Singh Somal's final account balance, leading to an incorrect referral to collections. The error occurred because a security deposit refund was delayed, resulting in an incorrect balance being referred. NS Power has apologized, recalled the account from collections, and waived the outstanding balance.