Topic:"Rates And Money" in M13148

Good day Board Members, I respectfully request the Nova Scotia Energy Board's review of the Dispute Resolution Officer's (DRO) Final Written Decision dated October 5, 2026, concerning my Nova Scotia Power account , including the adequacy a...

AI summary The letter requests the Nova Scotia Energy Board to review a billing discrepancy related to a Dispute Resolution Officer's decision, citing an administrative error by NS Power, missing evidence for retrospective meter readings, and the transfer of a disputed balance to an automatic payment account without notification.

2. Material Financial Prejudice and Loss of Opportunity to Recover 2025 Charges Throughout the relevant period in 2025, the property was occupied by tenants whose electricity expenses were subject to allocation and reconciliation under our...

AI summary The document discusses financial prejudice caused by delayed billing from NS Power, leading to a retrospective charge in 2026 after tenancies had ended. The landlord argues this impairment was foreseeable and requests the Board to examine if regulations adequately address such circumstances.

5. Good-Faith Payment and Commitment to Resolution Despite my continuing disagreement with the retrospective charges, I have voluntarily paid $1,500 toward the account on October 15, 2026. This is a substantial payment made in good faith,...

AI summary The individual has made a voluntary payment of $1,500 toward a disputed account, emphasizing that this is not an acceptance of the DRO's decision or concession to the disputed amount. They request NS Power to confirm receipt and provide an updated account reconciliation.

7. Relief Requested I respectfully request that the Nova Scotia Energy Board: - 1. Review and vary or set aside the DRO's Final Written Decision insofar as it concludes that NS Power's retrospective billing and adjustment have been appropr...

AI summary The applicant requests the Nova Scotia Energy Board to review and vary a DRO decision regarding NS Power's billing practices, request documentation for meter readings, consider financial burdens from billing failures, and ensure compliance with regulations. The applicant also seeks reversal of unsupported charges and proper handling of the disputed amount during the appeal.

Conclusion I have acted reasonably and in good faith throughout this matter. I engaged NS Power, requested clarification and supporting records, pursued the established dispute resolution process, and have now voluntarily made a substantia...

AI summary The individual asserts they acted reasonably and in good faith, engaging NS Power and following dispute resolution processes, but seeks accountability for billing errors and corrective action from the Board. They highlight the financial burden caused by NS Power's admitted billing failure and request a review of the matter.

Attachments: - 1. Screenshot showing subject disputed rental account balance at Zero - 2. Screenshot showing my primary residence power account increased to $3421.17 - 3. Confirmation of $1,500 payment October 15, 2026 - Historical corresp...

AI summary The attachments include screenshots of disputed rental account balances, a primary residence power account with a high balance, a confirmation of a payment, and historical correspondence involving a DRO Final Written Decision and Nova Scotia Power's acknowledgment of an administrative billing error.

Jideofor Nwakobi After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N....

AI summary The customer disputes retroactive billing charges from Nova Scotia Power, claiming that bills issued during Q3 and Q4 2025 were inaccurate and led to improper cost allocation with tenants. The customer is seeking resolution through the Dispute Resolution Officer (DRO) process.

Jideofor In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nova Scoti...

AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power and customers, emphasizing that they are not an employee of Nova Scotia Power and that their decisions are binding on the company but not on customers. The DRO also discusses how estimated meter readings can lead to billing discrepancies but highlights that the cumulative nature of power meters ensures these errors are self-reconciling over time.

N.S.Power Customer Relations Please provide the meter reading basis, and the related record, as well as the calculation detail, that resulted in the 2 Apri 2026 outstanding balance pf $1959.11 Don Farmer, P.Eng.

AI summary Don Farmer, P.Eng., is requesting the meter reading basis, related records, and calculation details that led to an outstanding balance of $1959.11 on April 2, 2026.

Your Dispute in summary is: that you are the Customer-of-Record for service from N.S.Power at that you dispute "reconciliation of the retroactive charges applied to my "; that "Throughout Q3 & Q4 2025 Nova Scotia Power account: period, I r...

AI summary The customer disputes retroactive charges from Nova Scotia Power due to a billing error that occurred after service was placed in their name, leading to no-read or estimated bills. They argue that accurate billing at the time would have allowed proper cost allocation with tenants, but now that leases have concluded, they cannot recover the costs. NS Power acknowledges the error and offers to set up a payment plan.

Dispute Resolution Officer From: Customer Relations Sent: Monday, October 05, 2026 9:38 AM To: 'Don Farmer' Cc: Jide Nwakobi < Customer Relations Subject: RE: Fw: 25 Sept email to the DRO from Jideofor Nwakobi re First Statement Mr. Farmer...

AI summary A customer, Mr. Nwakobi, was not billed for 37 days due to an administrative error by NS Power. An adjustment of $335.86 was applied, and the account balance is now $3,048.60. The customer is requesting detailed information about the calculation of the $1,959.11 outstanding balance from April 2026.

Jideofor Nwakobi After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N....

AI summary The customer disputes retroactive charges from Nova Scotia Power, claiming bills during Q3 & Q4 2025 were inaccurate, leading to financial difficulties after tenancies ended in 2025. The Dispute Resolution Officer (DRO) explains their role in resolving disputes between customers and Nova Scotia Power, emphasizing that decisions are binding on the company but not the customer, with an appeal process available.

Jideofor Nwakobi Based on the immediately following highlighted N.S.Power statements, it appears to me that you did not receive bills, and therefore did not make payments, over the Aug 2025 to April 2026 period - see attached ledger. It al...

AI summary This proceeding involves a billing error by NS Power, which resulted in no bills or estimated bills being generated for a customer between August 2025 and April 2026. NS Power has apologized and offered to set up a payment arrangement for the outstanding balance of $3,386.56. The matter is being resolved, and the customer is being held responsible for the payment.

Jideofor In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: I am not an employee of Nova Scotia Power or the Nova Scotia...

AI summary The Dispute Resolution Officer (DRO) explains their role in resolving disputes between Nova Scotia Power (NSP) and customers, emphasizing that they are not an NSP employee and that their decisions are binding on NSP but not on customers. The DRO also clarifies the process of meter readings and how estimation errors are self-reconciling over time.

N.S.Power Please provide me with N.S.Power 's position in the matter as well as copies of relevant account statements, meter reading information, and relevant computerized notes or notices. Don Farmer, P.Eng. Dispute Resolution Officer Fro...

AI summary A customer is disputing retroactive billing from Nova Scotia Power, claiming they relied on previous bills for payment and tenant settlements, and now face financial difficulties due to the unexpected charges. They request an urgent review and reconciliation of the issue.

To: 'Don Farmer' Cc: Jide Nwakobi < >; Customer Relations < [email protected]> Subject: RE: Fw: 25 Sept email to the DRO from Jideofor Nwakobi re First Statement Mr. Farmer, Mr. Nwakobi connected service at on July 23, 2025. The...

AI summary NS Power informed Mr. Nwakobi that an administrative error caused a delay in billing his service from July 23, 2025, until April 2026. An adjustment of $335.86 was applied to his account based on regulation 5.5, and his current account balance is $3,048.60.

N.S.Power Customer Relations Please provide the meter reading basis, and the related record, as well as the calculation detail, that resulted in the 2 Apri 2026 outstanding balance pf $1959.11 Don Farmer, P.Eng.

AI summary Don Farmer, P.Eng., is requesting detailed information regarding a customer's outstanding balance of $1959.11 as of April 2, 2026, including the meter reading basis, related records, and calculation details.

Dispute Resolution Officer. From: Jide Nwakobi < Sent: Wednesday, September 30, 2026 8:00 AM To: Don Farmer Cc: Customer Relations Subject: Re: Fw: 25 Sept email to the DRO from Jideofor Nwakobi re First Statement Hi Don, Thank you for you...

AI summary The customer disputes NSPower's retroactive billing charges from July to December 2025, citing an acknowledged billing error and the need for accurate allocation of charges to previous tenants. The customer requests that these charges be deducted from the current balance to ensure fair payment from the current occupants.

Your Dispute in summary is: that you are the Customer-of-Record for service from N.S.Power at that you dispute "reconciliation of the retroactive charges applied to my "; that "Throughout Q3 & Q4 2025 Nova Scotia Power account: period, I r...

AI summary The customer disputes retroactive charges from NS Power due to a billing error, which led to incorrect bills being issued. The customer relied on these bills for financial settlements with tenants, but after the error was discovered, accurate meter reads were provided. The customer is now facing financial difficulties as the tenants' accounts have been settled, and they are requesting arrangements to pay the balance over time.

Dispute Resolution Officer From: Customer Relations Sent: Monday, October 05, 2026 9:38 AM To: 'Don Farmer' Cc: Jide Nwakobi < Customer Relations Subject: RE: Fw: 25 Sept email to the DRO from Jideofor Nwakobi re First Statement Mr. Farmer...

AI summary A customer, Mr. Nwakobi, was not billed for 37 days due to an administrative error by NS Power. An adjustment of $335.86 was applied to his account based on regulation 5.5 to correct the billing error. The account balance is currently $3,048.60.

applicable taxes. Please note you haven't been charged for any usage till you received your first usage bill in April. Have a Safe Day Customer Care, Nova Scotia Power Confidentiality Notice - The email communication is considered confiden...

AI summary The message is a customer communication from Nova Scotia Power regarding billing and confidentiality. It notes that no charges have been applied until the first usage bill in April and includes confidentiality and attachment limits information.