N-1Letters of Comment - Redacted
8 passages
I submit this demand in good faith, not as a threat or adversarial challenge, but as a necessary act of civic accountability in response to structural conditions that have proven materially unsafe. Summary of Structural Breakdown 1. Contra...
AI summary The submitter challenges NS Power's use of deemed contracts under Regulation 2.2, arguing they lack proper consent, jurisdiction, and transparency. The NSERBT upheld these contracts despite acknowledging regulatory shortcomings, citing passive access as lawful consent, which conflicts with Canadian legal standards of equity and informed consent.
as lawful contracting authority 2. An investigation into whether residents of Nova Scotia are being unlawfully subrogated into contracts of adhesion with NS Power without informed consent 3. A public disclosure of how the NSERBT monitors...
AI summary The document demands investigations into unlawful contract practices by NS Power, transparency in fiduciary compliance monitoring by NSERBT, a moratorium on rate increases until contractual consent is proven, and clarity on ministerial accountability for NS Power's residential contracts. It asserts systemic failures in regulatory oversight and equitable service delivery in a monopolized sector.
Additional details: Cyber Security management negligence: I have contacted the NS Energy Board regarding the NS Power cyber security breach on 23 May 25. I noted that on 10 Mar 25 CBC (Blair Rhodes) issued a story that NS Power had request...
AI summary The text highlights NS Power's cybersecurity vulnerabilities, citing a $6.8M upgrade request and 12 critical sites exposed in a 2025 breach. The author argues that core cybersecurity services should be baseline-funded by NS Power, not requiring regulatory approval, due to federal obligations and current threat levels.
Page 2 of 3 How do they want the I expect PROMPT action from the NS Energy Board on this complaint resolved? ongoing cyber threat. The fact that the NS Energy Board continued to pursue a standard 90 day review period without triaging and e...
AI summary A complainant criticizes the NS Energy Board for delaying action on a cybersecurity threat, urging expedited review and self-funding by NS Power. They argue the board's standard 90-day process is inadequate, NS Power's negligence exposed 280,000 Nova Scotians to data theft, and a special board could have accelerated approval for cybersecurity measures.
d how he/she may do that. I assume that the board can change the regulations? If so I request a meeting with the board to discuss why these regulations have little to no protections for its customers. I wish to escalate this to a higher au...
AI summary Sean Kelly is concerned about the lack of data protection in the board's regulations and has requested a meeting with the board. He also mentions the possibility of a class action lawsuit if the issue is not resolved. Don Farmer, the Dispute Resolution Officer, provided information on the current regulations and directed Sean Kelly to contact the Nova Scotia Energy Board for further assistance.
fax, N.S., B3J 2S3; Email - [email protected] ;Telephone - 902-424-1332 ,Toll Free in NS: 1-833-809-0040 ; Fax - 902-424-3919 Don Farmer, P.Eng. Dispute Resolution Officer From: Sean Kelly Sent: May 31, 2025 10:39 AM To: nspdisputeresolu...
AI summary Sean Kelly requests an extension to review NSPower regulations before appealing, citing their unavailability. He seeks a copy of all relevant regulations.
Telephone (902) 428- 6202, Toll-free 1-877-428-6202, Fax (902) 835-7744 [email protected] Sean Kelly In response to your following and attached email messages, I will begin with my Role Statement as Dispute Resolution Officer...
AI summary Sean Kelly, a Dispute Resolution Officer (DRO) appointed by Nova Scotia Power, explains his role in addressing disputes between the company and its customers. He clarifies that his decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board. He also notes that he cannot assist with disputes not related to NSUARB approved regulations.
lling notices, or make informed decisions about my energy usage and payments. During this period, I have now received a substantial bill with no warning or ability to track or dispute it in real time. Additionally, your offer of a complime...
AI summary The customer is disputing a high energy bill due to poor communication and lack of real-time tracking. They also reject an unsolicited TransUnion subscription offer and demand a credit, bill waiver, and service freeze until online access is restored securely. They threaten to escalate the matter to regulatory bodies and seek legal consultation.
N-2NSPI (NSEB) RIR 1 to 12 - Redacted
4 passages
s the top search result when customers 26 used search engines (i.e. Google) to find information about the Incident. Social media 27 accounts have been regularly monitored, and where appropriate, the Company has provided 28 answers to relat...
AI summary Nova Scotia Power (NSPI) managed a cybersecurity incident by monitoring social media, addressing customer inquiries online, and maintaining operational Customer Care Centre services. The NSEB initiated a Board Inquiry (M12273) into the incident, with NSPI providing responses to information requests.
s also actively encouraged customers and its employees to reach out to their family and 25 neighbours to encourage them to sign up. Please refer to Attachment 3. 26 27 In addition, the Company deployed dozens of employees to communities ac...
AI summary Nova Scotia Power (NSPI) actively engaged customers and employees to promote program participation, including in-person support. The text references a regulatory inquiry into NSPI's cybersecurity incident (NSEB M12273) and NSPI's responses to NSEB information requests, with redacted details.
notifications and updates to customers throughout 26 the next several weeks of response efforts. 27 28 These communications and releases to media occurred on the following dates: Date Filed: September 5, 2025 NSPI (NSEB) IR-1 Page 12 of 18...
AI summary The document references a regulatory inquiry into Nova Scotia Power's cybersecurity incident (NSEB M12273) and NSPI's responses to information requests from the Nova Scotia Energy Board. The text highlights ongoing communications and media releases related to the incident.
Mainland (noted in chart below), as well as information being shared with 28 AllNovaScotia.com, Global Halifax, MBS Radio, Halifax Examiner and the Chronicle 29 Herald. 30 Date Filed: September 5, 2025 NSPI (NSEB) IR-1 Page 14 of 18 REDACT...
AI summary The document outlines a regulatory inquiry by the Nova Scotia Energy Board (NSEB) into a cybersecurity incident involving Nova Scotia Power (NSPI), including NSPI's responses to information requests. The proceeding is referenced as NSEB M12273, with redacted confidential details.
100161NSPI Monthly Update Report #4
3 passages
December 1, 2025 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12273 – Nova Scotia Power’s Cybersecurity Incident – Monthly Update 4 Dear Ms. Henwood: On July 14, 20...
AI summary The Nova Scotia Energy Board (NSEB) directed Nova Scotia Power (NS Power) to submit monthly updates on its response to a cybersecurity incident. NS Power is on track to deliver its Incident Report by December 31, 2025. The NSEB mandated resolving vendor dues, providing a Gantt chart in the report, and engaging MNP to investigate data handling practices.
wer and Bell poles, as the links between applications used for tracking are currently unavailable. 4 NS Power’s response to SBA IR-1 parts (b) and (c) provided the following, respectively: Since the signing of the LOI, approximately 175 wo...
AI summary NS Power's response to the Joint-Use Agreement Proceeding (M12149) highlights delays caused by a recent cyber incident, which has disrupted access to critical systems like GIS, preventing the finalization of agreements with Bell and affecting the Point of Construction Settlement process.
oint-Use Agreement Proceeding (M12149), June 16, 2025. 6 SBA IR-2, Joint-Use Agreement Proceeding (M12149), June 16, 2025. Page 8 of 9 December 1, 2025 C. Henwood Update on OPC Investigation As noted in previous reports, the Office of the...
AI summary The document updates on an ongoing OPC investigation into a cyber incident, noting Nova Scotia Power's cooperation. It mentions CEO Peter Gregg and Director Chris Lanteigne's testimony before the Standing Committee on Natural Resources and Economic Development, acknowledging customer concerns and commitment to resolution.
98901Letter NSPI re: Application for Procedural Order and Request for Confidentiality
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Osler, Hoskin & Harcourt LLP Box 50, 1 First Canadian Place Toronto, Ontario, Canada M5X 1B8 416.362.2111 MAIN 416.862.6666 FACSIMILE August 8, 2025 Adam Kardash Direct Dial: 416.862.4703 [email protected] Our Matter Number: 1268459 Sent...
AI summary NS Power seeks a procedural order and confidentiality for submissions related to a 2025 ransomware attack inquiry. The request emphasizes the sensitive nature of cybersecurity incident details, limiting access to panel members, the Clerk, and Board counsel.
further background facts are outlined in the Confidential Submissions. Page 2 B. Procedural Order Sought 4. Pursuant to Rules 5(2) and 5(3) of the Board Regulatory Rules, NS Power respectfully requests that the Board issue procedural order...
AI summary NS Power requests procedural orders to dispense with the Board's regulatory rules and adopt privacy regulator standards for a cybersecurity-related inquiry, citing public interest and collaboration needs. Confidential submissions detail the rationale, with emphasis on aligning with international privacy practices.
the information outlined in the Board’s letter of July 14, 2025 (the Report), subject to any extensions that NS Power may request and the Board may provide. 1 See, for example, the investigation procedures followed by the Office of the Pri...
AI summary The Board requests a report from NS Power by July 14, 2025, with potential extensions. NS Power may consolidate responses to Information Requests with the Report and designate submissions as 'Board Confidential,' limiting access to panel members, the Clerk, and Board counsel.
e Inquiry, the Clerk of the Board, and Board counsel. Submissions designated as “Board Confidential” will not be posted publicly nor made accessible to any other parties. e. To the extent that the Board intends to release a report on the i...
AI summary NS Power requests confidentiality for submissions to the Board, seeking review of draft reports and clarification on statutory provisions governing the Inquiry. The company emphasizes collaboration and transparency in the process, ensuring factual accuracy and protection of commercial information.
99375Board Letter re: Response to Monthly Update #1 and confidentiality
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• M12351 – The Company’s Dispatch Study Action Plan Quarterly Update dated June 30, 2025, advised that the incident impacted the project’s expected progress and implementation date and that the ECC Optimization Tools project schedule recov...
AI summary NS Power requested an indefinite extension to submit its 2024/25 Time-Varying Pricing (TVP) and EM&V reports due to a cybersecurity incident disrupting Advanced Metering Infrastructure (AMI) data access. The incident also impacts the upcoming TVP Season and requires stakeholder consultation for revised TVP tariffs, with Matter M11822 referenced for prior TVP rate applications.
tion that was stolen. However, the Board emphasized [in a letter dated July 14, 2025] that it was important that this proceeding be conducted as publicly and transparently as possible. The “Board Confidential” letter that you sent on Augus...
AI summary The Board criticizes a 'Board Confidential' letter for insufficient transparency, emphasizing regulatory processes must be publicly open. It demands detailed justifications for confidentiality claims, arguing much of the letter's content is non-sensitive and should be publicly disclosed. Submissions are due August 20, 2025, with confidentiality claims requiring full rationale.
However, the Board’s engagement of advisors and consultants generally includes obligations to maintain and safeguard the confidentiality of information received in the performance of their engagement. That said, NS Power’s acknowledgement...
AI summary The Board emphasizes confidentiality obligations for advisors and consultants while allowing intervenors with formal standing to review confidential materials under a confidentiality undertaking. NS Power is directed to submit a draft undertaking, and the Board acknowledges the sensitivity of its confidential submissions, permitting objections to redactions.
99535NSPI Monthly Update Report #2
5 passages
eporting. The RPO includes representation and input from various business units, consisting of approximately 30 personnel between employees and consultants. The RPO is focused on the following areas: • Program Delivery Governance – Integra...
AI summary The Regulatory Program Office (RPO) oversees program governance, regulatory compliance, resourcing, and cybersecurity across Nova Scotia Power's initiatives. It includes 30 personnel and external advisors, focusing on areas like risk management, internal controls, and organizational change. Ongoing regulatory matters, particularly rates-related issues, are impacted by these operations.
er and any adjustments arising from schedule variances if required. NS Power shall endeavor to submit this report no later than 60 days after the end of a tariff year. PHP will be entitled to a credit equal to 25 percent of the cost differ...
AI summary NS Power's systems for calculating cost-to-customer metrics under ELIADC and RTP tariffs were disrupted by a cyber incident, impacting ADC evaluations and PHP's CBL cost calculations. NS Power aims to file a new PHP-specific tariff by 2025, pending NSEB approval, and will reassess costs once systems are restored.
2025. 9 NSEB Letter M12273 - Board Inquiry into NS Power Inc.’s Cybersecurity Incident - Monthly Update #1 and Confidentiality, September 17, 2025, p.4. Page 13 of 16 October 1, 2025 C. Henwood
AI summary The NSEB's September 2025 letter (M12273) details a monthly update on its inquiry into NS Power Inc.'s cybersecurity incident, emphasizing confidentiality protocols. The document references ongoing regulatory scrutiny of cybersecurity practices within the energy sector.
NSEB IR-1, NSPML 2026 Assessment Application (M12394), September 16, 2025. 11 NESB IR-2, Joint-Use Agreement Proceeding (M12149), June 16, 2025. Page 14 of 16 October 1, 2025 C. Henwood
AI summary The document references two regulatory proceedings: NSEB IR-1, NSPML 2026 Assessment Application (M12394) and NSEB IR-2, Joint-Use Agreement Proceeding (M12149), with dates September 16, 2025, and June 16, 2025, respectively. It also includes a page reference and a date of October 1, 2025.
t with Bell has not yet been finalized or signed.14 While some of the GIS services have been restored, the integrations required for the Joint Use tracking and reporting remain unavailable. NS Power has no further updates on the JUA progres...
AI summary A cybersecurity incident disrupted NS Power's GIS services, Joint Use Agreement (JUA) tracking, and Customer Energy Management (CEM) EM&V reporting. The JUA proceeding remains open before the NSEB. NS Power's 2024 CEM EM&V report was unaffected, but 2025 data is limited to March 2025. Recovery efforts focus on restoring critical systems like billing and energy trading.
100161NSPI Monthly Update Report #4
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December 1, 2025 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12273 – Nova Scotia Power’s Cybersecurity Incident – Monthly Update 4 Dear Ms. Henwood: On July 14, 20...
AI summary Nova Scotia Power is required to settle vendor dues and provide a detailed Gantt chart in its cybersecurity incident report by December 31, 2025, as directed by the Nova Scotia Energy Board. The Board also referred the matter to MNP for investigation into data handling practices.
g and compliance. That capability was recently restored. Additionally, the ability to collect, store, and analyze real-time operational data from power plants was restored. Ongoing Regulatory Matters As a result of the impacts noted above,...
AI summary The incident disrupted the Board's regulatory capabilities, affecting rates-related matters. The NSEB directed NS Power to adjust Time Varying Pricing (TVP) rates to align with standard offer rates until system functionality is restored, with compliance filings expected by early December 2025.
ata for the FAM report was able to be created through different processes, with a high degree of confidence that the data is accurate. Once systems are back online, any discrepancies will be trued up. Dispatch Study Action Plan Quarterly U...
AI summary The document outlines updates on the ECC Optimization Tools Project's revised timeline, resolution of Maritime Link Project cost allocation, and cybersecurity impacts on the Joint-Use Agreement Proceeding. NS Power notes capital costs for poles under the JUA and highlights data accuracy in the FAM report. The NSEB emphasized IT system restoration for accurate filings.
power poles across the province and clearing trees from 1,500 kilometers of power lines. We continue to make essential investments to meet our customers’ energy needs and strengthen future resilience. In September, we submitted a General R...
AI summary NS Power submitted a General Rate Application to the Nova Scotia Energy Board, emphasizing the need for reliability investments while balancing affordability. They collaborated with customer advocates and committed to addressing billing errors. Ongoing cyber investigations by NSEB and OPC are noted, along with a focus on transparency and trust-building.
101155NSPI Monthly Update Report #6
4 passages
Report in Q1 2026, consistent with the timing of prior Reports. Monthly Cybersecurity Update 6 Attachment 2 Page 2 of 6
AI summary The text references a Q1 2026 report aligned with prior reporting timelines and mentions a 'Monthly Cybersecurity Update 6 Attachment 2 Page 2 of 6,' indicating routine regulatory documentation and cybersecurity monitoring activities.
t is expected to be submitted to the NSEB in 2026.
AI summary A submission is expected to be made to the Nova Scotia Energy Board (NSEB) in 2026, though the content or context of the submission is not detailed in the provided text.
expected to be reconnected by the end of March 2026. Affiliate Code of Conduct Update: Access to several internal financial systems and datasets remains limited. Consequently, portions of the financial analysis that would typically be comp...
AI summary The 2025 Affiliate Code of Conduct (ACOC) report faces delays due to limited access to internal financial systems, requiring manual work and an extension. NS Power will file a letter with the NSEB outlining the timeline for submission. Interconnection processes are mentioned but not detailed.
reported by NSPML in its Quarterly Report filed on October 15, 2025. Joint Use Agreement Proceeding Introduced NA Updated Updated NA No new update Q1 2026
AI summary The document references a Joint Use Agreement Proceeding, with the latest update filed on October 15, 2025, and the next update expected in Q1 2026. No new developments have been reported since the last update.
101537NSPI Monthly Update Report #7
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Rates-Related Affiliate Code ofMatters Conduct On March 9, 2026, NS Power filed a request with the NSEB for an extension to file the 2025 Affiliate Code of Conduct Affiliate Code of Conduct Introduced NA NA NA Updated Updated Q2 2026 (ACOC...
AI summary NS Power requested an extension to file the 2025 Affiliate Code of Conduct (ACOC) report with the NSEB, which was approved, extending the deadline from Q2 2026 to May 29, 2026. The text also references 'Interconnection processes' as a separate matter.
(ACOC) report. The Board approved the request. The ACOC report is now due May 29, 2026. Interconnection processes Dependent on the GIS recovery and integration between GIS and CYME Hosting Capacity Map and Analysis Introduced NA Software....
AI summary The ACOC report is approved with a due date of May 29, 2026. The document outlines interconnection processes, including the introduction of a Hosting Capacity Map with an ETA of September 2026, and updates on processing interconnection requests. Demand Side Management is also mentioned as a relevant topic.
filed on October 15, 2025. On March 19, 2026, the NSEB issued its decision in the JUA Proceeding. The decision requires NS Power to file any executed Joint Use Agreement with Bell, notify the Board within 14 days if the Letter of Intent is...
AI summary The NSEB mandated NS Power to file executed Joint Use Agreements with Bell, notify the Board of termination or changes, and submit follow-up reports on implementation and cost impacts. Non-compliance by June 30, 2026, may trigger further Board action.
Updated Updated NA Updated service timelines. If no final agreement is in place by June 30, 2026, the Board may consider further reporting. Q2 2026 Based on current progress, GIS restoration is anticipated by Q2 2026, at which time NS Powe...
AI summary The document outlines updated service timelines for GIS restoration, anticipating completion by Q2 2026. NS Power aims to update system data and finalize the Joint Use Agreement with Bell by this deadline. If no agreement is reached by June 30, 2026, the Board may require further reporting.