Topic:"Regulatory Approval Processes" in M12413

On August 20, 2025, you said that you do not fully understand how the meters work and asked whether NS Power was sure that its equipment was calibrated properly. According to NS Power's response to Board IR-1, your meter #2241226 is an Adv...

AI summary The customer expressed concerns about the accuracy of their AMI meter and questioned NS Power's calibration procedures. NS Power explained that the meter was installed in 2021, certified, and tested within prescribed accuracy limits. The customer also alleged bias from the DRO but did not provide evidence. The matter is now under new appeal.

Is the Meter Accurate? In your response on August 20, 2025, you were concerned that electronic signals from your meter can be altered in different ways, and if a system is reset, it can move back to factory settings which can cause issues...

AI summary The customer is concerned about the accuracy of their meter following a cyber incident and a recent installation. NS Power provided meter readings and explained that the incident only affected data transmission, not the meter's operation. A new meter was installed in December 2025, and the customer claims it showed overcharging, but NS Power stated the old meter was in working condition.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 323382 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to submit a response to an appeal by August 19, 2025, and has directed NS Power to suspend disconnection notices until a decision is made. The appeal is being processed under Regulatory Rule 12, and the appellant has 10 business days to respond to NS Power's submission.

INFORMATION REQUESTS – Non-Confidential To: Nova Scotia Power Inc. Kathleen Murray Regulatory Counsel By email: [email protected] From: Nova Scotia Energy Board Board Staff Responses Due: Thursday, September 18, 2025 Contact Perso...

AI summary The Nova Scotia Energy Board has issued a non-confidential information request to Nova Scotia Power Inc., seeking responses by September 18, 2025. The request was issued on August 28, 2025, and contact details for the Board Analyst and Regulatory Counsel are provided.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Good afternoon Mr. Bowser, As your complaint has no...

AI summary This email communication from Kathleen Murray of Nova Scotia Power informs Mr. Bowser that his complaint (M12413) has been formally opened with the Nova Scotia Energy Board. All correspondence must include all parties involved, and the Board will post communications as exhibits for transparency.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Hello. My apologies I made an error in the dates, I...

AI summary The email discusses a customer's confusion regarding a discrepancy in energy usage readings, noting that their usage has nearly doubled despite no significant changes in appliance efficiency or heating. The customer also apologizes for an earlier error in dates. The email is part of a formal complaint process with the Nova Scotia Energy Board (M12413).

2ND INFORMATION REQUESTS – Non-Confidential To: Nova Scotia Power Inc. Kathleen Murray Regulatory Counsel By email: [[email protected]](mailto:[email protected]) From: Nova Scotia Energy Board Board Staff Responses Due: T...

AI summary The Nova Scotia Energy Board has issued a second non-confidential information request to Nova Scotia Power Inc., seeking responses by March 17, 2026. The request was sent to Kathleen Murray, Regulatory Counsel of NS Power, with contact information provided for Anh Nguyen, Analyst at the Energy Board.

May 13, 2026 Ms. Lisa Wallace Regulatory Affairs Officer/Clerk Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor P.O. Box 1692, Unit "M" Halifax, NS B3J 3S3 Re: M12413 – DRO Appeal – Bowser – IR Requests (3rd Set) – Extension Req...

AI summary Nova Scotia Power Inc. (NS Power) requests an extension for submitting its third set of IR responses to a DRO complaint filed by Adam Bowser, with the deadline currently set for May 14, 2026. The request is to extend the deadline to May 20, 2026.

vous ouvrez une pièce jointe ou cliquez sur un lien Ms. Wallace: Please note that NS Power has uploaded the following document in relation to the matter referenced above via the Board's secure file transfer service: 20260513 NSPI to NSEB M...

AI summary Nova Scotia Power has uploaded a document related to an appeal matter (M12413) concerning Adam Bowswer's DRO appeal. The contact for this matter is Kathleen Murray, and the email was sent by Carley Freeman, a Paralegal in Regulatory Affairs at Nova Scotia Power.