From: [email protected] To: Cc: "Customer Relations" Subject: DRO Final Written Decision re Ralph Doncaster closing bill dispute with N.S.Power Date: November 4, 2025 4:18:51 PM Attachments: public utilities.pdf Regulation 2.2...
AI summary This email discusses a final written decision regarding a dispute over a closing bill between Ralph Doncaster and N.S.Power, with attachments related to regulatory documents and procedures.
Ralph Doncaster After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S...
AI summary Ralph Doncaster, appointed as Dispute Resolution Officer (DRO) by Nova Scotia Power, outlines his role in resolving disputes between N.S.Power and customers. He emphasizes that his decisions are binding on N.S.Power but not on customers, who may appeal within 12 days to the Board.
SUMMARY You and your wife purchased a rental property located at scotia, in 2017. You have never resided at the rental property. The electricity service account for the property was held in your wife's name, and electricity costs were incl...
AI summary The customer disputes an estimated electricity bill for a rental property, arguing that NS Power did not comply with Regulation 5.1 by failing to obtain an actual meter reading. The DRO found the estimate reasonable and rejected a 30% reduction request, citing the Public Utilities Act.
suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 325705 By copy of this letter, the Board reques...
AI summary The Nova Scotia Energy and Utility Board has requested NS Power to respond to an appeal by a customer, providing relevant documents and a response to the customer. The appeal process includes a 10-business-day reply period for the customer and a directive to NS Power to hold disconnection notices until the appeal is resolved.
Introduction On 2025-11-27, NSPI filed a response in this matter. The Board has directed the appellant to file any reply by 2025-12-11. This reply addresses the NSPI response.
AI summary On 2025-11-27, NSPI filed a response to the proceeding. The Board has directed the appellant to file a reply by 2025-12-11, which will address NSPI's response.
NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: A DRO Appeal regarding Billing by a customer of NOVA SCOTIA POWER INC. (NS Power) – Ralph Doncaster NON-CONFIDENTIAL INFORMATION REQUESTS To: Ral...
AI summary The Nova Scotia Energy Board has issued a non-confidential information request to Ralph Doncaster regarding a DRO appeal concerning billing practices by a customer of NS Power. Responses are due by December 31, 2025, and the contact person is identified as Ms. Rianne MacDonell.
NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: A DRO Appeal regarding Billing by a customer of NOVA SCOTIA POWER INC. (NS Power) – Ralph Doncaster NON-CONFIDENTIAL INFORMATION REQUESTS To: Kat...
AI summary This document is a non-confidential information request from the Nova Scotia Energy Board to Nova Scotia Power Inc. regarding a DRO appeal related to billing practices. Responses are due by December 31, 2025, and contact information is provided for follow-up.
SUMMARY You and your wife purchased a rental property located at scotia, in 2017. You have never resided at the rental property. The electricity service account for the property was held in your wife's name, and electricity costs were incl...
AI summary The customer disputes an estimated electricity bill for a rental property, arguing that NS Power should have obtained an actual meter reading. The DRO found the estimate reasonable, citing section 67(1) of the Public Utilities Act, and denied a 30% reduction requested by the customer. The customer then filed a complaint with the Board.
CONCLUSION The Board is conducting a separate investigation into the cybersecurity incident under M12273, which encompasses a broader review of its impact on customers. Accordingly, a final decision in this matter will be deferred pending...
AI summary The Board is deferring a final decision on the billing dispute with NS Power until the outcome of a separate cybersecurity investigation under M12273. No interest will accrue on outstanding amounts during the review.
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