on. If you are unable to pay this in full before connection at your new location, please let us know and we can make some payment arrangements with you and still get you connected at your new address. When you are ready to connect new serv...
AI summary The customer appealed a DRO decision regarding an outstanding balance due to an incorrect meter read in 2022. NS Power maintains that the customer remains liable under Regulation 2.2 until formal notice to discontinue service was provided, even though the account was later transferred to a new occupant.
Daviyaun Talbot In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: I am not an employee of Nova Scotia Power or the Nova...
AI summary Daviyaun Talbot, acting as the Dispute Resolution Officer (DRO) for Nova Scotia Power, explains their role in resolving disputes with customers under Board approved regulations. They clarify that their decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board. They emphasize compliance with regulations and the lack of jurisdiction over day-to-day operations.