Topic:"Regulatory Approval Processes" in M12600

1. Contracts Without Capacity, Consent, or Jurisdiction NS Power has been permitted to "deem" contractual relationships into existence with residential customers under Board-approved Regulation 2.2. This allows an essential service to be d...

AI summary NS Power is allowed to create presumed contractual relationships with residential customers without signed agreements, visible terms, or clear jurisdictional authority, raising concerns about lawful contracting and consumer rights.

2. NSERBT Denial of Remedy Despite Structural Invalidity In Matter M11099, I formally contested these conditions. While the NSERBT acknowledged that the Regulations were not in plain sight and required multiple navigational steps to locate...

AI summary In Matter M11099, the NSERBT upheld a deemed contract despite acknowledging that the Regulations were not clearly visible and required multiple steps to locate. No signed agreement or record of informed digital acceptance was produced, and the Board's position treats passive access as lawful consent, contradicting Canadian legal standards of equity and consent.

4. Administrative Exhaustion and Lack of Remedy I have pursued structural remedy through formal submissions, appeals, and letters of comment including my public letter in Matter M11411. At each stage, I have been met with jurisdictional de...

AI summary The applicant has pursued multiple avenues to seek a structural remedy, including formal submissions, appeals, and letters of comment. However, they have faced jurisdictional deferral or regulatory minimization. They argue that residents are bound to a monopoly utility through invalid contracts and that the NSERBT has failed in its duty of care.

Demands for Structural Redress As the public authority responsible for overseeing the composition, mandate, and accountability of the NSERBT, I demand the following: - 1. A formal administrative review of the NSERBT's continued enforcement...

AI summary The document outlines demands for structural redress concerning the NSERBT's enforcement of Regulation 2.2, concerns about residents being subrogated into contracts with NS Power without informed consent, and the need for accountability in regulatory oversight. It also calls for a moratorium on rate increases until contractual relationships are based on lawful consent and a clear statement of ministerial responsibility.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien I am shocked at how poorly these regulations are wr...

AI summary The email criticizes Nova Scotia regulatory regulations for lacking customer privacy and data security protections, suggesting the board should have included such clauses. The writer also questions the board's authority to change the regulations and requests a meeting with the board. The email expresses concern over data breaches and suggests the possibility of a class-action lawsuit.

Don Farmer, P. Eng., Dispute Resolution Officer (D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202, Fax (902) 835-7744 [email protected] Sean Kelly In repone to your immediately following email request : See https://w...

AI summary Sean Kelly requests an extension to the 12-day appeal period to review NSPower regulations, which he finds not readily available. Don Farmer, the Dispute Resolution Officer, informs him that only the Nova Scotia Energy Board (NSEB) can consider such an extension and provides contact details for the NSEB.

Sean Kelly In response to your following and attached email messages, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia...

AI summary Sean Kelly identifies his role as a Dispute Resolution Officer (DRO) appointed by Nova Scotia Power to resolve disputes between N.S.Power and customers regarding the application of NSUARB approved regulations. He clarifies that his decisions are binding on N.S.Power but not on customers and that he cannot assist with disputes unrelated to NSUARB regulations.

prevent recurrence. Second, NSP should refrain from any request for secrecy and commit to regular, plain language public updates on remediation progress (The last update on NSPs website was 8 July). T hird, a two year moratorium on any rat...

AI summary The text discusses concerns around a cyber security breach at NSP, calling for transparency, a moratorium on rate increases, third-party audits, and long-term legislative changes. It also highlights the need for public updates and accountability in restoring trust.

DATE FILED: December 22, 2025 Page 4 of 43 5 M12600, Minister of Energy – Accountability for Nova Scotia Power Inc., Minister of Energy Letter, December 3, 2025.

AI summary The document references a proceeding (M12600) involving the Minister of Energy and Nova Scotia Power Inc., concerning accountability matters. It includes a letter from the Minister dated December 3, 2025.

2025 Nova Scotia Power's Cybersecurity Incident Report REDACTED 1 The NSEB replied to the Premier by letter on December 10, 2025, providing, in part, the following: 2 3 4 5 6 Upon receipt of your letter, the Board opened a new matter (M126...

AI summary The NSEB opened a new matter (M12600) following a letter from the Premier, considering whether issues raised should be addressed in the ongoing cybersecurity inquiry (M12273) or separately. NS Power argues that M12273 is the appropriate proceeding to address the issues, as many were already covered in prior reports and the second set of Information Requests (IRs) focuses on customer billing.

2025 Nova Scotia Power's Cybersecurity Incident Report REDACTED - 1 Finally, NS Power submits that many of the Premier's requests of the NSEB by letter on December - 2 3, 2025 have been already addressed through the various materials provi...

AI summary NS Power responds to the Premier's requests addressed in materials provided as part of the proceeding and future deliverables, noting that billing concerns related to the Incident should be considered within this process.

NS Power Cyber Incident Report Appendix B Page 1 of 7 Affected Regulatory Matters Report 2 - October 1 Report 3 - November 3 Report 4 - December 1 Latest update Forecast Restoration of Normal Activities Time Varying Pricing Introduced Upda...

AI summary The document outlines the current status of the Time Varying Pricing (TVP) program, noting that systems required for its administration are expected to be restored by the end of Q3 2026. An update on the Year 4 Evaluation Report is expected to be filed in Q2 2026, following a request for an extension under Board Order M12499.

itleofSkokomulStreet, so that will be something the courts will sort out." Austinsaidhereceivedalawyer's letter banning him from the harbour trail and Atlantic Road ConstructionandPavingLtd.property. "It's just one thing after another," sa...

AI summary The text discusses a dispute involving ARCP's Dartmouth Cove infill project, which has caused conflict with the local community, HRM, and provincial authorities. Transport Canada initially approved the project, then rescinded the permit, and later issued an amendment approval. The company has been accused of obstructing public access and taking antagonistic actions, leading to legal disputes.

Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to Consumer Advocate Information Requests 1 (b) Based on the above quote, NSPI was aware in 2018 the Company had collected 21 Power's ongoing efforts to...

AI summary The document outlines NSPI's responses to information requests from the Consumer Advocate, referencing various NSEB and INQ IR numbers. It highlights NSPI's awareness of privacy governance efforts in 2018 and refers to specific regulatory matters for detailed information.

1 Request IR-05: 2 3 Please provide a table listing every regulatory filing or milestone from April 2025 to the 4 present that required an extension or was filed with "data limitations," including the specific 5 date the utility expects to...

AI summary The document includes several requests and responses related to regulatory filings, labor costs, and payment holds. It addresses data limitations, overtime costs due to a cyber incident, and payment holds related to vegetation management and grid reliability.

NON-CONFIDENTIAL Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to NSEB Information Requests

AI summary The document outlines the Minister of Energy's accountability for Nova Scotia Power (NSPI) in response to information requests from the Nova Scotia Energy Board (NSEB), specifically referencing matter number M12600.

Minister of Energy – Accountability for Nova Scotia Power (NSEB M12600) NSPI Responses to NSEB Information Requests 1 (ii) Customers can call into NS Power and receive information on both their 3 4 5 6 7 8 The Company has also included, as...

AI summary The document outlines information requests from the Nova Scotia Energy Board (NSEB) to Nova Scotia Power Inc. (NSPI) regarding data accuracy, estimation methods, and data recovery timelines for the 2025 Annual Report and Appendix B. Questions also address the unavailability of 2020-2024 data following a cyber incident.

1.1 SOURCES OF INFORMATION This testimony relies primarily on exhibits on the record of Proceeding M12600 and M12273 including Nova Scotia Power report and responses to information requests. Other publicly available information is occasion...

AI summary The testimony is based primarily on exhibits from Proceeding M12600 and M12273, including reports from Nova Scotia Power and responses to information requests. Other publicly available information and references to other NSEB proceedings are occasionally cited in footnotes.

ort, Section 3.1, Pg 12. 4 M12273, Exhibit N-5 Refiled Incident Report, Section 3.2, Pg 14. 5 M12273, Exhibit N-5 Refiled Incident Report, Section 4. The Nova Scotia Energy Board initiated a proceeding to review the incident and NSP's resp...

AI summary The Nova Scotia Energy Board initiated a proceeding (M12273) to review an incident and NSP's response. NSP was required to submit an incident report by December 31, 2025. A separate proceeding (M12600) was created to investigate customer-service related issues arising from the 2025 NSP Cybersecurity incident, including privacy policies, billing accuracy, and communications with customers.

Issue 5 - Measures Implemented to Mitigate Risk from Identity Theft and Fraud - 81. Board counsel has asked that I provide an opinion on the reasonableness of NSPI's actions in delivering its services to customers concerning measures imple...

AI summary The document discusses NSPI's measures to mitigate risks from identity theft and fraud following a cybersecurity incident, including offering complimentary credit monitoring services to affected customers and extending the offer to former customers.

Issue 6 – Third-party Service Providers - 90. Board counsel has asked that I provide an opinion on the reasonableness of NSPI's actions in relation to the Incident concerning security measures implemented with third -party service provider...

AI summary The Board counsel seeks an opinion on the reasonableness of NSPI's actions regarding third-party service providers in relation to a security incident. NSPI asserts the incident was caused by malware installed by an employee, not due to third-party service providers. Active oversight of third-party providers is emphasized, but since they were not involved in the incident, further opinion on this issue is not required.

2 3 NOVA SCOTIA ENERGY BOARD 4 5 6 IN THE MATTER OF: The Public Utilities Act 7 8 – and – 9 10 IN THE MATTER OF: AN INQUIRY about the impact of the cyber incident on NOVA 11 SCOTIA POWER INCORPORATED's collection and retention 12 of custom...

AI summary This document outlines an inquiry by the Nova Scotia Energy Board regarding the impact of a cyber incident on Nova Scotia Power Incorporated's data handling practices, customer service, billing processes, and regulatory compliance. The inquiry was initiated under the Public Utilities Act, with responses due by July 29, 2026.

Request IR-3: 7 With regard to paragraph 89, page 21 of the Report, which states: 9 "…..In my opinion, the initial offer of two years of credit monitoring was insufficient to address 10 the risks arising from the unauthorized access to SIN...

AI summary The response to Request IR-3 discusses the rationale for extending credit monitoring from two to five years following a data breach, citing recommendations from the Saskatchewan Information and Privacy Commissioner and other reports. It notes that while some standards historically supported two years, recent recommendations suggest longer periods, such as five to ten years, may be more appropriate.

2025 Nova Scotia Power's Cybersecurity Incident Report REDACTED 1 The NSEB replied to the Premier by letter on December 10, 2025, providing, in part, the following: 2 3 Upon receipt of your letter, the Board opened a new matter (M12600). G...

AI summary The NSEB opened a new matter (M12600) following a letter from the Premier, connecting it to an ongoing cybersecurity inquiry (M12273). NS Power argues that many issues raised by the Premier were already addressed in prior reports and that M12273 is the appropriate proceeding. The NSEB also requested NS Power to provide updates on a broader review related to a customer complaint (M12457).

1 7.0 M12457 DIRECTION 2 - 3 As noted in the introduction, the NSEB directed NS Power to address the broader review outcomes

AI summary The NSEB directed NS Power to address the outcomes of a broader review, as outlined in the introduction of the proceeding.

onovan , 2021 SCC 25, at para 38. Page 2 process it will adopt for this matter. Excerpts of sample statutory provisions under Canadian and foreign privacy legislation are attached as Appendix A. At the same time, NS Power expects that the...

AI summary NS Power requests the Board to carefully review confidentiality claims during the Inquiry and provide an opportunity to explain the necessity of keeping certain information confidential, including potentially through an oral hearing with cybersecurity experts. NS Power also acknowledges the Board's need to consult with advisors and expects external advisors to sign confidentiality agreements before receiving sensitive data.

B. Request for Confidentiality Further to the Board's request, attached to this letter as Appendix B are detailed reasons why NS Power's confidential submission of August 8, 2025 (the Confidential Submission ) should be held in confidence...

AI summary NS Power has submitted a request for confidentiality regarding its submission to the Board, citing Rule 12(2) of the Board Regulatory Rules. It agrees to allow the Board to disclose the information to intervenors who have been granted standing. NS Power expresses willingness to provide further information and reaffirms its commitment to cooperation with the Board.

4.0 EVIDENCE OF INTERGROUP CONSULTANTS The InterGroup Evidence makes 13 recommendations focused on areas where NS Power's cybersecurity, privacy, communications, customer notification, billing contingency, and governance practices could be...

AI summary The InterGroup Evidence provides 13 recommendations to NS Power to improve cybersecurity, privacy, communication, and governance practices. NS Power agrees with the need for continuous improvement and highlights existing initiatives, noting that some recommendations align with OPC guidance. Specific emphasis is placed on updating staff training policies and addressing system access restrictions for non-compliance.

5.0 EVIDENCE OF INQ LAW - NS Power acknowledges that the INQ Evidence may assist the Board in understanding privacy - concepts and generally accepted privacy practices. However, care must be taken in assessing Ms. - Ralph's conclusions reg...

AI summary NS Power acknowledges the INQ Evidence may help the Board understand privacy practices but argues that the Board's task is to assess the reasonableness of its actions as a regulated utility, not whether it complied with privacy law. The OPC is recognized as having expertise in privacy compliance.

While I agree that it is important to take steps to identify whether sensitive personal data was affected in an incident and act quickly to notify as soon as feasible, a finding of unreasonableness is not sustained by the evidentiary recor...

AI summary The text discusses the reasonableness of NS Power's response to a cybersecurity incident, emphasizing the need to balance timely notification with operational challenges. It highlights that NS Power prioritized service continuity and took steps such as restoring systems, extracting documents, and engaging third parties for credit monitoring and customer communication.

8.0 CONCLUSION Over the past 16 months, the team at NS Power has worked around the clock to restore and strengthen all systems and to support its customers. NS Power acknowledges the significant impact the Attack and consequent privacy bre...

AI summary NS Power acknowledges the impact of a cyberattack and subsequent privacy breach on its customers and emphasizes its commitment to transparency, customer support, and continuous improvement. The company asserts that its response was reasonable and customer-centered, and requests that the Board's findings align with the evidence provided, preserving normal regulatory processes while recognizing its commitments.

17 Expert Opinion 18 I disagree with this finding. While I agree that it is important to take steps to identify whether 19 sensitive personal data was affected in an incident and act quickly to notify as soon as feasible, a 20 finding of u...

AI summary The expert disagrees with the finding of unreasonableness regarding NS Power's handling of a data incident, emphasizing the contextual nature of reasonableness and the operational challenges of notifying former customers without reliable contact information.

13 (d) Multi-Channel Public Notice Was a Relevant Mitigating Factor - 14 Ms. Ralph acknowledges at paragraph 45 of the Ralph Report that NS Power "actively shared this - 15 information with media, on social media, with stakeholders, throug...

AI summary The text discusses the relevance of multi-channel public notice as a mitigating factor in NS Power's cybersecurity incident, noting that NS Power utilized various communication methods. It also highlights that Ms. Ralph's analysis did not fully credit this effort and found the delay in notifying additional customers unreasonable.

1 Expert Opinion - 2 I disagree with the conclusion that a two-year offer was not reasonable as a matter of standard - 3 breach response practice. Based on TransUnion breach-response data and my experience, five- - 4 year monitoring offers...

AI summary The expert disagrees with the conclusion that a two-year offer was unreasonable, citing that five-year monitoring offers were uncommon in 2025 and longer offers were even rarer, suggesting the five-year extension was an enhancement rather than a deficiency in the initial offer.

Cybersecurity Accountability Rebuttal Attachment 1 Page 26 of 32 REDACTED (CONFIDENTIAL INFORMATION REMOVED) Inquiry into NS Power's Cybersecurity Incident – Evidence of Jena Valdetero NON-CONFIDENTIAL - 1 complaints and inquiries from aff...

AI summary The testimony discusses NS Power's cybersecurity incident, focusing on the challenges of notifying relocated former customers and the infeasibility of achieving comprehensive reach. It also addresses the recommendation for cost reimbursement for credit monitoring services, arguing against it as not standard practice in Canadian regulatory proceedings.

nmental laws and regulations, and risks around achieving climate-related and environmental legislative requirements refer to the "Outlook - Environmental Legislation and Climate Change" section below. NSPI is a wholly-owned subsidiary of E...

AI summary NSPI is a wholly-owned subsidiary of Emera Incorporated and operates as a public utility under the Public Utilities Act (Nova Scotia), regulated by the NSEB. NSPI holds investments in NSPEMI and WTI, and its electricity rates are subject to NSEB approval. NSPI is regulated under a cost-of-service model with an approved return on equity range of 8.75% to 9.25%.

Environmental Legislation and Climate Change NSPI is subject to environmental laws and regulations as set by both the Government of Canada and the Nova Scotia Provincial Government (the "Province"). NSPI continues to work with both levels...

AI summary NSPI is subject to environmental laws from both the Canadian and Nova Scotia governments. It aims to comply with these regulations while minimizing costs to customers. NSPI expects to recover prudently incurred compliance costs through its regulatory framework but faces risks related to non-compliance with climate and environmental legislation.

Nova Scotia Energy Reform Act: On October 15, 2025, the Nova Scotia Independent Energy System Operator ("IESO Nova Scotia") announced that the organization will be phased in over two phases during an 18-month period. On December 1, 2025, t...

AI summary The Nova Scotia Independent Energy System Operator (IESO Nova Scotia) is being phased in over an 18-month period, with the first phase completed in December 2025 and the second expected in 2027. This transition follows the enactment of Bill 404 - Energy Reform (2024) Act in April 2024, which established the Nova Scotia Energy Board (NSEB) and initiated the transition to IESO Nova Scotia.

Regulatory and Political Risk NSPI is subject to complex legislative and regulatory frameworks that cover material aspects of their businesses. These frameworks influence key factors such as rates and cost structures, revenue requirements,...

AI summary NSPI operates under a complex regulatory framework that influences rates, revenue, and capital investments. Regulatory delays, disallowance of costs, or changes in policy could lead to Material Adverse Effects. The IESO Nova Scotia's operational status remains uncertain, and changes in environmental legislation may further impact regulatory stability.

Renewable Energy Regulations: The Province has established targets with respect to the percentage of renewable energy in NSPl's generation mix. Under the RER, the Company currently has a provincially mandated target of achieving at least 4...

AI summary The Province of Nova Scotia has set renewable energy targets for NSPI, requiring 40% renewable energy sales from 2020-2029 and 80% by 2030. A $10 million penalty was imposed on NSPI for non-compliance in 2022, and NSPI is appealing the penalty through a proceeding with the NSEB, with the hearing concluding in 2025.

Nova Scotia Energy Reform Act: On April 5, 2024, the Province enacted Bill 404 - Energy Reform (2024) Act. This legislation implements certain recommendations made by the Clean Electricity Solutions Task Force, which was established by the...

AI summary The Nova Scotia Energy Reform Act, enacted in April 2024, establishes the NSEB and the IESO Nova Scotia to regulate energy entities and facilitate the transition to renewable energy. The IESO Nova Scotia is being phased in over two years, with the first phase completed in December 2025 and the second phase expected in 2027.

Project Development and Land Use Rights Risk The Company's capital plan includes significant investment in generation, infrastructure modernization and customer-focused technologies. Any projects planned or currently in construction, parti...

AI summary The Company's capital plan involves major investments in generation and infrastructure, which face risks such as cost overruns, regulatory delays, and land use challenges, especially with Indigenous lands. Failure to secure land-use rights or regulatory approvals could lead to significant costs and make projects uneconomical.

System Operating and Maintenance Risks The safe and reliable operation of electric generation transmission and distribution systems is critical to NSPl's operations. There are a variety of hazards and operational risks inherent in operatin...

AI summary The document discusses the operational and maintenance risks faced by Nova Scotia Power Inc. (NSPI) in managing its electric generation, transmission, and distribution systems. These risks include mechanical failures, cyberattacks, natural disasters, and supply chain issues, all of which could lead to infrastructure damage, public safety concerns, and financial losses. The regulatory framework allows NSPI to recover prudently incurred costs.

2. The following timetable will apply to this proceeding: Preliminary Issues List Thursday, March 12, 2026 Notice of Formal Intervention Thursday, March 19, 2026 Comments on Preliminary Issues List Monday, March 23, 2026 Final Issues List...

AI summary The document outlines a detailed timetable for a regulatory proceeding, including key dates for submitting preliminary issues, evidence, and conducting hearings, with the hearing commencing on July 27, 2026.

Halifax Chronicle-Herald & The Cape Breton Post Saturday, March 14, 2026 Wednesday, March 18, 2026 Saturday, March 21, 2026 - 4. The Clerk of the Board will provide a copy of the Hearing Order to Interested Parties in electricity mandate m...

AI summary The document outlines procedural steps for a regulatory proceeding, including the distribution of the Hearing Order and the application of the Board's Regulatory Rules, particularly Rule 7(3), which mandates filings by 2:00 pm on due dates. The Clerk of the Board is responsible for communication, and NS Power is required to post notices on its website.

Business Advocate submitted that there were non-technical aspects of the questions it asked that would "add value and insight into the regulatory oversight that is clearly within the scope of M12600." The Consumer Advocate also submitted t...

AI summary The Business Advocate and Consumer Advocate argue that non-technical aspects of questions should be included in the regulatory proceeding, emphasizing their relevance to governance, risk management, and regulatory compliance. The Board acknowledges some overlap between matters but notes that its earlier comments pertained to a specific issue. The Consumer Advocate is concerned about the impact of excluding certain questions on the explanation of a cybersecurity incident.

Final Issues List in its letter dated March 25, 2026, supported the suggestion that there could be overlap and argued, to the contrary, that it supported a clearer delineation between the two matters. For the most part, the Board agrees wi...

AI summary The Board agrees with NS Power's position that privacy-related governance and risk management procedures in this proceeding are distinct from cybersecurity issues in Matter M12273. Most information requested in the impugned IRs is deemed relevant to Matter M12273. The Board also notes that Mr. MacLeod may still participate in Matter M12273 once a hearing order is issued.

here will be further opportunity for interested parties to intervene. Therefore, it will still be open for Mr. MacLeod to seek to participate in that proceeding if he considers that to be appropriate. That said, there are some IRs that the...

AI summary The Board has directed NS Power to respond to specific information requests (IRs) raised by Mr. MacLeod, determining they fall within the scope of various issues in the proceeding. The responses are required within two weeks, and the timeline for evidence filing by intervenors and Board Counsel will be extended. The hearing date may be affected, and a revised Hearing Order will be issued.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb May 27, 2026 dt macleod...

AI summary Nova Scotia Power Inc. opposed the pre-approval of intervenor costs requested by David MacLeod, arguing that his interest does not represent an organized public interest or identifiable group interest as intended by the Cost Rules. The Consumer Advocate and Small Business Advocate did not take a position on the matter.

fairness and the efficiency and effectiveness of the regulatory proceeding itself. The Board is not a court and is not bound by the same detailed rules of civil procedure that courts typically follow. Board proceedings are open to the publ...

AI summary The document discusses the regulatory process of the Board, emphasizing its openness to the public, alternative participation methods, and considerations for requesting costs. It highlights that the Board is not bound by court procedures and can conduct proceedings virtually, ensuring accessibility and cost-effectiveness.

siderable experience dealing with virtual and hybrid proceedings. This experience has demonstrated that virtual processes can facilitate access and participation in Board proceedings and reduce costs. The Board is not satisfied that you ha...

AI summary The Board emphasizes that virtual processes in regulatory proceedings are effective, reduce costs, and do not compromise procedural rights. It notes that virtual cross-examination is routine and that electronic document management is standard. The Board also acknowledges potential technological issues but has processes in place to address them and offers platform demonstrations.

ings the ability to arrange for a demonstration of its virtual platform in advance to ensure that the participants are familiar with its systems and to address any technical issues before the hearing. To conclude, the Board's experience wi...

AI summary The Board emphasizes the effectiveness of virtual processes in reducing costs and encourages participation via its virtual platform. It also addresses the adequacy of NS Power's cybersecurity policies, detection and response to a breach, and remedial measures.

ices and controls prior to the breach: - b. The reasonableness of NS Power's detection and response to the breach; and - c. The appropriateness of NS Power's remedial measures and future preparedness. Those issues are intended to be addres...

AI summary The document outlines issues related to the detection, response, and remedial measures taken by NS Power following a breach, with a focus on the reasonableness and appropriateness of these actions. It also references the alignment of issues with the scope of Matter M12273 and provides information about the Board's position and the opportunity for interested parties to intervene.

AMENDED HEARING ORDER On December 3, 2025, the Honourable Tim Houston, Premier of Nova Scotia and Minister of Energy, wrote to the Nova Scotia Energy Board to express concern about the number of Nova Scotians experiencing inaccurate billin...

AI summary The Nova Scotia Energy Board amended the hearing order for a proceeding concerning inaccurate billing and lack of responsiveness from NS Power following a cybersecurity breach. The Board is addressing the matter through an oral hearing, with dates set for August 2026, and has directed NS Power to respond to certain intervenor requests.

2. The following amended timetable will apply to this proceeding: Responses to IRs from NS Power Tuesday, June 9, 2026 Evidence by Intervenors and Board Counsel Tuesday, June 23, 2026 Witnesses IRs to Intervenors and Board Counsel Wednesda...

AI summary The amended timetable for the proceeding outlines key dates for responses, evidence submission, and the hearing, with the Clerk of the Board responsible for distributing the Amended Hearing Order and NS Power required to post notice on its website.

M12600 – Minister of Energy – Accountability for Nova Scotia Power Incorporated I acknowledge receipt of your letter to the Energy Board on December 3, 2025, expressing concern about the number of Nova Scotians who are experiencing inaccur...

AI summary The Energy Board acknowledges a letter regarding NS Power's billing inaccuracies and lack of responsiveness following a cyber-attack. The Board will investigate the fairness of estimated billing, consumer protections, system restoration timelines, financial relief options, and potential penalties. It also references ongoing cybersecurity inquiries and independent assessments.

M12600 – Minister of Energy – Accountability for Nova Scotia Power This proceeding will review the reasonableness of NS Power's actions relating to the following: - a. Collection and retention of customer information - b. Measures implemen...

AI summary This proceeding reviews the reasonableness of NS Power's actions regarding customer information handling, fraud mitigation after a cybersecurity incident, billing accuracy, and impacts on operations and regulatory processes, including the transition to IESO Nova Scotia.

Existing Exhibits and Reports The Board recognizes that the exhibits and reports already filed in Matter M12273 address matters included in the scope of both proceedings. These exhibits and reports will be added to Matter M12600, so that i...

AI summary The Board acknowledges that exhibits and reports from Matter M12273 are relevant to both proceedings and will be added to Matter M12600 to ensure all relevant information is included.

) There are no proposed NSPML O&M costs for 2026 related to or affected by this cyber incident.[10](#page-13-0) This is not expected to have an impact on customers. Joint-Use Agreement Proceeding The Joint-Use Agreement Proceeding (M12149)...

AI summary The cyber incident has affected the Joint-Use Agreement Proceeding (M12149) and NS Power's ability to analyze and track OM&G costs and service times related to pole installations. NS Power has not completed an analysis of capital and operational costs due to the incident, and historical data tracking is currently unavailable.

Update on OPC Investigation As noted in previous reports, the Office of the Privacy Commissioner of Canada (OPC) has initiated an investigation into the Incident, which remains ongoing. The Company continues to fully cooperate with the OPC...

AI summary The Office of the Privacy Commissioner of Canada (OPC) is investigating an incident, and the company is cooperating fully to resolve the matter efficiently. The investigation is ongoing, and the company is committed to addressing the OPC's concerns.

has not yet been completed, as the necessary systems are currently being rebuilt following the cyber incident.[5](#page-7-0) Finally, NS Power's response to SBA IR-2 part (a) provided the following: Due to the recent cyber incident, the po...

AI summary The Joint-Use Agreement Proceeding between NS Power and Bell has been delayed due to a recent cyber incident that impacted NS Power's GIS system, which is essential for the pole settlement process. The formal agreement referenced in the LOI has not yet been executed, and the matter remains open before the NSEB.

February 5, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12273 – Nova Scotia Power's Cybersecurity Incident – Monthly Update 5 Dear Ms. Henwood: On July 14, 20...

AI summary Nova Scotia Power (NS Power) submitted Monthly Update 5 to the Nova Scotia Energy Board (NSEB), detailing progress on its cybersecurity incident response and Incident Report. The update includes an updated Gantt Chart (Attachment 1) and a revised table for Ongoing Regulatory Matters (Attachment 2), with plans to continue updating these documents. NS Power emphasizes transparency and ongoing compliance.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Extra Large Industrial Active Demand Control Tar...

AI summary Several projects have had their timelines adjusted, with updates on data processing, modeling, and reporting. The ELIADC and RTP tariff projects are ongoing, with expected completion by February 2026. The Renewable to Retail Information project expects to file its 2025 Report in Q1 2026. Affected regulatory matters have updated report dates and forecast restoration timelines.

HEARING ORDER On December 3, 2025, the Honourable Tim Houston, Premier of Nova Scotia and Minister of Energy, wrote to the Nova Scotia Energy Board to express concern about the number of Nova Scotians experiencing inaccurate billing and a...

AI summary The Nova Scotia Energy Board has opened a new matter (M12600) following concerns raised by the Premier about inaccurate billing and lack of responsiveness from NS Power after a cybersecurity breach. A public hearing is scheduled for July 2026 to address the issue.

2. The following timetable will apply to this proceeding: Preliminary Issues List Thursday, March 12, 2026 Notice of Formal Intervention Thursday, March 19, 2026 Comments on Preliminary Issues List Monday, March 23, 2026 Final Issues List...

AI summary This section outlines the timetable for the regulatory proceeding, including key dates for submitting preliminary issues, evidence, and the hearing schedule. The process includes multiple stages such as information requests, evidence submission, and the formal hearing.

Halifax Chronicle-Herald & The Cape Breton Post Saturday, March 14, 2026 Wednesday, March 18, 2026 Saturday, March 21, 2026 - 4. The Clerk of the Board will provide a copy of the Hearing Order to Interested Parties in electricity mandate m...

AI summary The document outlines procedural steps for the Board's electricity mandate matters, including the distribution of the Hearing Order to interested parties and compliance with the Board's Regulatory Rules, particularly Rule 7(3), which specifies a filing deadline of 2:00 pm on due dates. NS Power is also directed to post notice of the matter on its website.

Board Hearings are open to the public and you may participate as follows: - You may listen to the live hearing by visiting the Board's website at and selecting the "Listen to Live Hearings" option. This will enable you to see the electroni...

AI summary The document outlines procedures for public participation in a regulatory proceeding, including live listening, speaking at hearings, submitting written comments, and requesting intervenor status. It also provides access information for viewing the application and timetable for Matter No. M12600.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Technology Enablement Data Centre Computer Hardw...

AI summary Several projects have had their completion dates adjusted to TBD due to changes in sequencing and governance processes. Regulatory reports for affected matters have also been updated with new dates and forecasted restoration timelines.

supervisory power includes the ability to investigate and the authority to consider the reasonableness of any "practice or act whatsoever affecting or relating to the operation of any public utility". The Privacy Commissioner of Canada is...

AI summary The document outlines the Board's decision to address certain issues in the proceeding while removing others, citing their relevance to separate matters. Issue #3 is removed as it pertains to a different proceeding, while Issue #7 remains as it includes non-technical aspects related to customer information sharing policies.

C. The Standard of Reasonableness Applied - The NSEB is asked to apply the standard of the reasonably prudent regulated utility operator - in assessing NSP's preparedness. This standard requires that NSP: - 1. Monitor and act upon publicly...

AI summary The NSEB is required to assess NSP's cybersecurity preparedness using the standard of a reasonably prudent regulated utility operator. This includes monitoring threat intelligence, implementing cybersecurity controls, maintaining detection capabilities, protecting customer data, ensuring business continuity, and complying with regulatory frameworks.

Nova Scotia Energy Board - 1 The Interrogatories that follow are designed to elicit the evidence necessary for the Board and its - 2 independent expert (MNP Digital) to assess NSP's performance against each element of this - 3 standard.

AI summary The Nova Scotia Energy Board is using interrogatories to gather evidence for evaluating NSP's performance against a specific standard, with the assistance of an independent expert.

IR C-4 — Regulatory and Law Enforcement Notification - (a) Provide a complete timeline of NSP's notifications to regulatory and law enforcement - bodies following discovery of the Attack, including: - (i) notification to the NSEB / UARB; -...

AI summary The document requests a timeline of NSP's notifications to regulatory and law enforcement bodies after a cyberattack, identifies the legal obligations for each notification, and explains NSP's rationale for not making a ransom payment.

IR F-1 — NERC CIP Compliance - (a) Identify which, if any, of NSP's assets are classified as Bulk Electric System (BES) Cyber - Systems subject to mandatory NERC CIP standards. - (b) For each applicable NERC CIP standard (CIP-002 through C...

AI summary The document outlines a request for information regarding Nova Scotia Power's compliance with NERC CIP standards, specifically identifying which assets are classified as BES Cyber Systems and detailing NSP's compliance status, audit findings, and remediation actions as of March 18, 2025.

GROUP G — POST-INCIDENT REMEDIATION AND FORWARD COMMITMENTS - These Interrogatories address NSP's post-attack remediation program, the adequacy and pace - of that program, and NSP's forward commitments to prevent recurrence. They are relev...

AI summary This section addresses NSP's post-incident remediation efforts, their adequacy and pace, and forward commitments to prevent recurrence. It is relevant to the Board's evaluation of NSP's accountability and whether ratepayers should bear remediation costs.

IR G-3 — Attribution and Threat Actor Identification - (a) NSP's Monthly Update 6 (March 2026) and related reporting attributed the Attack to - "Russian threat actors." Provide all information available to NSP regarding the attribution - o...

AI summary The document requests Nova Scotia Power (NSP) to provide details on the attribution of a cyberattack, including the identity of the threat actor, methodology used, and whether the threat actor is subject to sanctions. It also asks how this knowledge has informed NSP's cybersecurity strategy.

Request IR-3: - With respect to reporting to regulators, notification to affected individuals, management and communication, please provide the following documentation or information, as applicable. If any of the documents or information i...

AI summary Request IR-3 seeks information related to a cybersecurity incident involving Nova Scotia Power, including dates of awareness, notifications to regulators and affected individuals, and templates of notification letters.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Affiliate Code of Conduct Introduced NA NA NA Up...

AI summary The document outlines adjustments to project timelines, including an extension for the 2025 Affiliate Code of Conduct report due to filing delays and delays in the Hosting Capacity Map and Analysis project due to GIS recovery and integration issues. The Residential Behaviour Program is also delayed due to the need for data restoration.

Business and Regulatory Impacts IR-5. Please provide a table listing every regulatory filing or milestone from April 2025 to the present that required an extension or was filed with "data limitations," including the specific date the utili...

AI summary The text requests a table of regulatory filings with data limitations and asks for quantification of extra labor hours and costs related to breach-related billing tasks, including their coverage in specific budgets.

INFORMATION REQUESTS To: Blake Williams Senior Director, Regulatory Nova Scotia Power Incorporated P.O. Box 910 1223 Lower Water Street Halifax, NS B3J 3S8 By email: [[email protected]](mailto:[email protected]) From: Nova...

AI summary The Nova Scotia Energy Board has sent an information request to Blake Williams of Nova Scotia Power Incorporated, requiring responses by May 6, 2026, with contact details provided for the Board Staff and Senior Advisor, Electrical.

Please refer to M12600, Exhibit N-3, Nova Scotia Power Incident Report - Redacted, dated December 22, 2025 (the "Report"), Page 7, Lines 23-24: The Incident was discovered on April 25, 2025, when NS Power employees reported certain applica...

AI summary The text references an incident report from NS Power regarding non-functional applications discovered on April 25, 2025, and asks a series of questions about the incident's discovery, confirmation of prior reports, number of people involved, and the number of affected applications.

Request IR-4: Please refer to the Report Page 8, Lines 27 - 28: NS Power also reported the Incident to the Office of the Privacy Commissioner of Canada (OPC) on May 1, 2025, with an update on May 14, 2025. - a) Why was there a gap from Apr...

AI summary NS Power reported an incident to the Office of the Privacy Commissioner of Canada (OPC) on May 1, 2025, but there was a gap between when they first became aware of the issue on April 25, 2025, and the OPC notification. The questions raised pertain to the delay, whether law enforcement recommended OPC notification, and if NS Power received advice on timing.

ncluding what type of personal information was collected, for what purpose). - 5. Measures implemented to mitigate risk to customers from fraud and identity theft following the cybersecurity incident. - 6. Whether any third-party service p...

AI summary The document outlines a series of questions related to a cybersecurity incident at Nova Scotia Power, focusing on data collection, fraud mitigation, third-party involvement, billing accuracy, and regulatory impacts. It also references a regulatory proceeding (M12273) and the Board's correspondence from February 6, 2026.

ng and transition to IESO Nova Scotia Conversely, the issues to be addressed in M12273 are set out in the Board's February 6, 2026 correspondence in relation to that matter and include the following: - a. NS Power's cybersecurity assets an...

AI summary The document discusses the scope of M12600 and M12273, focusing on NS Power's cybersecurity measures before and after a cyberattack. It identifies which issues fall under M12600 and which are better addressed in M12273, where MNP Digital is assisting the Board. Only specific IRs are deemed relevant to M12600.

April 28, 2026 By Email Parties M12600 Dear Parties: M12600 – Minister of Energy – Accountability for Nova Scotia Power – Scope of IRs Further to NS Power's letter of April 27, 2026, objecting to the scope of certain IRs, the Board will al...

AI summary The Board is allowing parties to comment on Nova Scotia Power's objection to the scope of certain Integrated Resource (IR) questions posed by the Consumer Advocate and the Small Business Advocate. Comments are due by April 30, 2026, with a reply deadline for NS Power on May 1, 2026.

Re: M12600 - Minister of Energy - Accountability for Nova Scotia Power This is further to the Board's request for comments on the objections Nova Scotia Power has raised over the scope of some of the information requests that have been fil...

AI summary Nova Scotia Power objects to certain information requests in M12600, arguing they are more relevant to M12273. The Consumer Advocate and others argue that the overlap between the two matters is inevitable and that separating technical and non-technical aspects could hinder transparency. The Board has acknowledged the potential overlap and the importance of addressing both technical and governance-related issues in M12600.

April 30, 2026 VIA EMAIL Ms. Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax NS B3J 3 S3 Dear Ms. Henwood, Re: M12600 -Minister of Energy-Accountability for Nova Scotia Power The SBA a...

AI summary The SBA responds to NS Power's objections regarding Information Requests related to a cybersecurity incident. The SBA argues that while M12273 focuses on technical aspects, M12600 should also consider customer and regulatory impacts, allowing for some overlap in evidence.

May 1, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12600 – Minister of Energy – Accountability for NS Power – Out of Scope IRs Dear Ms. Henwood: Nova Scotia P...

AI summary NS Power responds to comments from the Consumer Advocate and Small Business Advocate regarding the Out of Scope IRs in M12600, arguing that maintaining a clear separation between M12600 and M12273 is essential for procedural fairness, especially given the technical and confidential nature of M12273 and the ongoing report by MNP Digital.

be part of the record in M12273, not M12600. Including the subject matter of the Out of Scope IRs in M12600 would lead to a scenario where issues are before the Board without a full or proper record. In its comments, the CA states that the...

AI summary The Consumer Advocate (CA) argues that the Out of Scope IRs in M12600 could provide insights into Nova Scotia Power's governance and risk management. However, the scope of M12600 is limited to the impact of a cyber incident on data collection, billing, and regulatory matters. The CA and SBA reference the Board's March 25, 2026 letter regarding overlap between matters.

have both technical and non-technical components." In making this statement, the CA cites the Board's March 25, 2026 letter. The SBA similarly relies upon the March 25, 2026 letter in their comments. NS Power disagrees with the CA's and SB...

AI summary NS Power disagrees with the CA and SBA's interpretation of the Board's March 25, 2026 letter, stating that Preliminary Issue 3 is out of scope for M12600 and should not be concurrently reviewed in parallel proceedings. The Board's decision emphasizes a clear separation between technical and non-technical matters.

Good afternoon, Further to NS Power' filings of IR responses yesterday, NS Power did not provide a cover letter regarding justification for the confidentiality claims or a Confidential Undertaking for the partially confidential IR response...

AI summary The Board is requesting NS Power to provide a cover letter justifying confidentiality claims and a draft Confidential Undertaking for partially confidential IR responses. The Board also reminds all parties that documents must be submitted via a secure file transfer service starting Monday, 3 November 2025.

ncluding what type of personal information was collected, for what purpose). - 5. Measures implemented to mitigate risk to customers from fraud and identity theft following the cybersecurity incident. - 6. Whether any third-party service p...

AI summary The text outlines a series of questions and issues related to a cybersecurity incident at Nova Scotia Power, focusing on data collection, risk mitigation, third-party involvement, billing accuracy, and regulatory impacts. It also references a regulatory proceeding (M12273) and related correspondence.

ng and transition to IESO Nova Scotia Conversely, the issues to be addressed in M12273 are set out in the Board's February 6, 2026 correspondence in relation to that matter and include the following: - a. NS Power's cybersecurity assets an...

AI summary This document discusses the scope of M12600 and the relevance of Mr. MacLeod's IRs to the proceeding. NS Power argues that most of the IRs are not relevant to M12600 and should instead be addressed in M12273, which is currently under review by MNP Digital. Only specific IRs are considered relevant to M12600.

n the scope of and relevant to M12600 and NS Power will endeavor to provide responses: - IR C-4(a)-(b) - IR D-1(a)-(c) - IR D-2 (c) - IR D-3(a) - IR E-2(a)(ii)-(iii) (collectively, the "Listed IRs") With the exception of the Listed IRs, al...

AI summary NS Power outlines which information requests (IRs) are within the scope of M12600 and which are not, noting that some are better addressed in a different proceeding (M12273). It reserves the right to reassess the relevance of certain IRs in the future.

May 8, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12600 – Cybersecurity Accountability Dear Ms. Henwood: Enclosed is the Confidentiality Undertaking for the...

AI summary NS Power is requesting confidential treatment for specific information in its responses to information requests in matter M12600, citing reasons such as protecting customer privacy, financial details, and internal procedures from potential threat actors.

laws and procedures but under seal and designated confidential. - 9. (a) Unless otherwise precluded by law, within 30 days after the Board has reached a final decision in this proceeding, each person to whom Designated Confidential Informa...

AI summary The text outlines procedures for returning and handling Designated Confidential Information following a final decision by the Board. It specifies that recipients must return or destroy such information, with exceptions for members of the Nova Scotia Barrister's Society who may retain it for client-related purposes. The use of this information is restricted to regulatory proceedings involving NS Power.

David T. Macleod May 12, 2026 Nova Scotia Energy Board Attention: Clerk of the Board 160 I Lower Water Street Halifax, NS Re: Matter No. Ml2600 - Request for Pre-Approval of Intervenor Costs Ms. Henwood, I write as an intervenor in Matter...

AI summary David T. Macleod writes to the Nova Scotia Energy Board requesting pre-approval of his intervenor costs in Matter No. M12600, citing the Costs Rules under the Energy and Regulatory Boards Act.

Printing & copying To comply with the Board's filing requirements and to ensure J have working copies of key materials for the hearing, T will need to print and copy documents related to my written evidence, information requests, and submi...

AI summary The individual requests to print and copy documents for the hearing, estimating costs up to $500, to be claimed only with receipts. This is to comply with the Board's filing requirements and to have working copies of key materials.

Fit with sections 7 to 15 of the Costs Rules Although I appear as an individual, my situation and participation align with the considerations the Board applies to non-profit intervenors under sections 7 to 15: - a. I represent a specific p...

AI summary The individual argues that their participation in the proceeding aligns with the considerations for non-profit intervenors under sections 7 to 15 of the Costs Rules, citing their representation of public interest, limited financial resources, and intent to participate responsibly and only seek reasonable costs.

Summa1y of request Considering the foregoing, I respectfully request that the Board: • Confirm, in principle, that it is prepared to consider an award of costs in my favour in respect of Matter No. M 12600, subject to a final assessment or...

AI summary The intervenor requests the Board to confirm its willingness to consider an award of costs in their favor for Matter No. M12600, with pre-approval for reimbursement of documented expenses and requests further directions on the submission of detailed costs following the final order.

Good afternoon, The Board received the attached application for pre-approval of intervenor costs from Mr. MacLeod. The Board is providing an opportunity for intervenors to file submissions on this request. Please note the following deadlin...

AI summary The Board has received an application for pre-approval of intervenor costs from Mr. MacLeod. Intervenors are invited to submit their comments by May 21, 2026, with Mr. MacLeod required to respond by May 25, 2026. All documents must be submitted via a secure file transfer service starting November 3, 2025.

Cybersecurity Incident - Monthly Update 8 Attachment 2 Page 1 of 5 Affected Regulatory Matters Report 2 - October 1 Report 3 - November 3 Report 4 - December 1 Report 5 - February 4 Report 6 - March 4 Report 7 - March 31 Report 8 - May 11...

AI summary The document provides a monthly update on a cybersecurity incident, tracking the status of affected regulatory matters and the timeline for the restoration of normal activities. It includes reports from October to May and forecasts the completion of Q4 2025 Regulated Financial Statements in Q2 2026.

May 21, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12600 – Minister of Energy – Accountability for Nova Scotia Power – MacLeod Request for Intervenor Costs D...

AI summary NS Power responds to Mr. David MacLeod's request for pre-approval of intervenor costs, arguing that his application should be denied. The response is submitted under the Costs Rules under the Energy and Regulatory Boards Act .

Eligibility Under the Cost Rules Section 9 of the Cost Rules provides that the Board may pre-approve an award of costs for a non-profit intervenor where it finds that the intervenor represents the interests of ratepayers, a specific public...

AI summary Section 9 of the Cost Rules allows the Board to pre-approve costs for non-profit intervenors representing public or policy interests. Mr. MacLeod, a self-represented individual ratepayer, does not meet the criteria as his interests are not aligned with organized public or group interests. His participation overlaps with the Consumer Advocate, who already represents domestic ratepayers. His intended issues are either not specific to his background or fall outside the scope of M12600.

The Requested Disbursements Are Not Reasonably Necessary Cost awards against NS Power are recovered through rates and are therefore ultimately borne by ratepayers. Any award must reflect costs that are reasonably and necessarily incurred t...

AI summary NS Power argues that the requested disbursements by Mr. MacLeod are not reasonably necessary, as they were incurred voluntarily for in-person attendance at a hearing, which could have been conducted virtually as per the Hearing Order. NS Power requests the Board to deny the request for pre-approved intervenor costs.

May 21, 2026 VIA EMAIL Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax NS B3J 3S3 Dear Ms. Henwood: Re: M12600 - Minister of Energy - Accountability for Nova Scotia Power On May 13, 20...

AI summary David MacLeod requested pre-approval of his intervenor costs for his intervention in M12600, representing Nova Scotians affected by a cyber breach. The Small Business Advocate (SBA) does not take a position but recommends the request be evaluated based on the Board's Costs Rules and discretion.

RE: Matter 12600 - Minister of Energy - Accountability for Nova Scotia Power Ms. Henwood, I write in response to Nova Scotia Power Inc. 's (NSP) submission dated May 21, 2026 opposing my application for pre-approval of intervenor costs pur...

AI summary The applicant responds to Nova Scotia Power Inc.'s objections to their pre-approval of intervenor costs, arguing that their application meets all eligibility criteria, addresses a distinct public interest, falls within the scope of Matter 12600, and proposes reasonable disbursements.

A. NSP's Position NSP submits that the term non-profit intervenor in the Cost Rules includes only incorporated entities or formal organizations, and that a self-represented individual ratepayer cannot qualify for cost eligibility under Sec...

AI summary NSP argues that only incorporated entities or formal organizations can be considered non-profit intervenors under the Cost Rules, excluding self-represented individual ratepayers from cost eligibility under Section 9.

B. The Cost Rules Define Non-Profit Intervenor Functionally The plain language of Section 9 of the Cost Rules renders NSP's position entirely baseless. Section 9 does not define non-profit intervenor by corporate structure, legal personali...

AI summary Section 9 of the Cost Rules defines non-profit intervenors functionally, not by corporate structure. It includes individuals and groups with specific interests in the proceeding, limited financial resources, and a willingness to contribute positively to the Board's understanding. Self-represented individual ratepayers are not excluded from eligibility under Section 9, as they are not listed in Section 11(1).

E. Conclusion on Eligibility NSP's argument that individuals cannot quali fy as non-profit intervenors is inconsistent with the plain language of Section 9(a)(iii), contradicted by the exhaustive list in Section 11 (I), and unsupported by...

AI summary The document concludes that NSP's argument against non-profit intervenors is inconsistent with Section 9(a)(iii) and contradicted by Section 11(I), supporting the claimant's eligibility for pre-approval of costs under Section 9.

A. NSP's Position NSP submits that my perspective is duplicative of the Consumer Advocate's mandate and therefore fails to satisfy Section 10( I )(a), which requires that the non-profit intervenor represent a public interest or pol icy per...

AI summary NSP argues that the proposed non-profit intervenor's perspective is duplicative of the Consumer Advocate's mandate and thus does not meet the requirement under Section 10(1)(a) to represent a public interest or policy perspective not otherwise provided in the proceeding.

A. NSP's Position NSP submits that my request for travel and accommodation disbursements is unreasonable because the Hearing Order permits virtual participation. B. The Cost Rules Expressly Contemplate Travel/Accommodation Disbursements Se...

AI summary NSP argues that travel and accommodation disbursements are unreasonable due to the Hearing Order allowing virtual participation. However, the Cost Rules permit such disbursements regardless of virtual participation. NSP emphasizes that in-person attendance enhances the quality of participation, particularly in technical proceedings.

Business Advocate submitted that there were non-technical aspects of the questions it asked that would "add value and insight into the regulatory oversight that is clearly within the scope of M12600." The Consumer Advocate also submitted t...

AI summary The Business Advocate and Consumer Advocate argue that non-technical aspects of questions should be included in the regulatory proceeding, emphasizing their value in understanding NS Power's governance and risk management. The Board notes that while there may be overlap between matters, certain technical and non-technical components should be considered separately.

Final Issues List in its letter dated March 25, 2026, supported the suggestion that there could be overlap and argued, to the contrary, that it supported a clearer delineation between the two matters. For the most part, the Board agrees wi...

AI summary The Board agrees with NS Power's position that governance and risk management issues in this proceeding focus on privacy, while cybersecurity matters are addressed in Matter M12273. The Board emphasizes that there is no current need for overlapping processes, and Mr. MacLeod will have future opportunities to participate in Matter M12273.

here will be further opportunity for interested parties to intervene. Therefore, it will still be open for Mr. MacLeod to seek to participate in that proceeding if he considers that to be appropriate. That said, there are some IRs that the...

AI summary The Board has determined that certain intervenor requests (IRs) are within the scope of this proceeding and directed NS Power to respond to them within two weeks. This will necessitate an extension of the deadline for evidence filing and may impact future steps, including the hearing date. A revised Hearing Order will be issued shortly.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb May 27, 2026 dt macleod...

AI summary Nova Scotia Power Incorporated requested pre-approval of intervenor costs under Rule 8 of the Board's Costs Rules, but was opposed by NS Power, which argued that the applicant's interest did not represent an organized public interest or identifiable group interest. The Consumer Advocate and Small Business Advocate did not take a position on the matter.

fairness and the efficiency and effectiveness of the regulatory proceeding itself. The Board is not a court and is not bound by the same detailed rules of civil procedure that courts typically follow. Board proceedings are open to the publ...

AI summary The document discusses the regulatory process of the Board, emphasizing its openness, alternative participation methods, and the consideration of cost reasonableness. It notes that in-person attendance is not mandatory and virtual proceedings can be effective.

ings the ability to arrange for a demonstration of its virtual platform in advance to ensure that the participants are familiar with its systems and to address any technical issues before the hearing. To conclude, the Board's experience wi...

AI summary The Board emphasizes the effectiveness of virtual processes in reducing costs and encourages participation via its virtual platform. It also notes that electronic submissions are preferred to avoid printing and courier costs. The Board addresses the adequacy of NS Power's cybersecurity policies, detection and response to a breach, and its remedial measures.

AMENDED HEARING ORDER On December 3, 2025, the Honourable Tim Houston, Premier of Nova Scotia and Minister of Energy, wrote to the Nova Scotia Energy Board to express concern about the number of Nova Scotians experiencing inaccurate billin...

AI summary The Nova Scotia Energy Board has amended the hearing order for a matter concerning inaccurate billing and lack of responsiveness from NS Power following a cybersecurity breach. The Board has opened a new matter (M12600) and will consider NS Power's Cybersecurity Incident Report before deciding on a process. A public hearing is scheduled for August 2026.

2. The following amended timetable will apply to this proceeding: Responses to IRs from NS Power Tuesday, June 9, 2026 Evidence by Intervenors and Board Counsel Tuesday, June 23, 2026 Witnesses IRs to Intervenors and Board Counsel Wednesda...

AI summary This section outlines an amended timetable for a regulatory proceeding, including deadlines for responses, evidence submissions, and hearing dates. It also specifies that the Clerk of the Board will distribute and post the amended hearing order, and NS Power is directed to publish notice of the matter on its website.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale NS – NB Reliability Intertie Project Introduced...

AI summary The text outlines changes to project timelines, including the approval of the NS–NB Reliability Intertie Project by the NSEB and updates to financial reporting and statements, with annual filings completed by April 30, 2026. Affected regulatory matters are also listed with updated reporting dates.

June 26, 2026 Elisa Akcakiryan [email protected] Via Email: [email protected] 5777 West Street Halifax, NS B3K 1H9 Ph: 902-404-3239 Fax: 902-404-3853 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 160...

AI summary MacGillivray Law has been retained by David T. MacLeod to represent him as an intervenor in the cybersecurity accountability proceeding involving Nova Scotia Power Incorporated. The hearing is scheduled for August 18-20, 2026.

1 M12600 2 3 4 NOVA SCOTIA ENERGY BOARD 5 6 7 IN THE MATTER OF: The Public Utilities Act 8 – and – 9 10 IN THE MATTER OF: AN INQUIRY about the impact of the cyber incident on NOVA 11 SCOTIA POWER INCORPORATED's collection and retention 12...

AI summary The Nova Scotia Energy Board has issued an information request to INQ Law/Consulting regarding a cyber incident affecting Nova Scotia Power's data handling, customer service, billing, and regulatory matters. Responses are due by July 29, 2026, and the request is part of an inquiry under the Public Utilities Act.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Customer MV90 Project end date adjusted from 31-...

AI summary The completion timeline for the MV90 project has been adjusted from 31-Jul-2026 to 22-Sep-2026 due to resource constraints and the replacement of temporary components. The affected regulatory matters include multiple reports with specified dates and an update on the forecast restoration of normal activities.

July 16, 2026 Dear Parties: M12600 – Nova Scotia Power Inc- Cybersecurity Accountability – Hearing Logistics The Board is requesting the following information for the upcoming hearing: - 1. That all parties identify for the Board and the o...

AI summary The Board is requesting information regarding witness appearances for the upcoming cybersecurity accountability hearing involving Nova Scotia Power Inc. Parties must confirm by specific dates whether they will request virtual appearances or object to virtual testimony, with NS Power required to submit its witness panel by August 5, 2026.

Dear Ms Painting-MacLean, The Department of Energy does not object to the Consumer Advocate's request for the virtual appearance of its witness, Ed Mollard. Yours very truly, Thomas Kayter Lawyer/avocat Legal Services Division/ Division de...

AI summary The Department of Energy does not object to the Consumer Advocate's request for the virtual appearance of Ed Mollard as a witness. The email is part of a regulatory proceeding related to cybersecurity accountability involving Nova Scotia Power.

Good afternoon, Further to NS Power's request for an extension to advise if NS Power will be requesting any of its witnesses to appear virtually, the Board will grant NS Power an extension. NS Power is directed to provide this information...

AI summary The Board grants NS Power an extension to advise if any of its witnesses will appear virtually. NS Power must provide this information by 2:00 PM on Wednesday, July 29, 2026. A note also informs stakeholders about a new secure file transfer service for submitting documents to the Board starting November 3, 2025.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Hi Kimberley, Apologies. Regarding Question 1, as N...

AI summary This email exchange discusses the submission of rebuttal evidence by NS Power in a cybersecurity accountability proceeding, with Jenn indicating that a final determination on expert support is pending. Kimberley requests clarification on the specific part of the letter requiring additional time to respond.

M12600 – Nova Scotia Power Inc. – Cybersecurity Accountability – Hearing Logistics The Board received the following requests for virtual attendance at the upcoming hearing:

AI summary The document outlines requests for virtual attendance at a hearing related to Nova Scotia Power Inc.'s cybersecurity accountability. The hearing is part of a regulatory proceeding under matter number M12600.

August 5, 2026 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12600 – Minister of Energy – Accountability for Nova Scotia Power – Witness Panel Dear Ms. Henwood: Nova...

AI summary Nova Scotia Power has submitted a list of members for its witness panel in the proceeding related to accountability for the company. The panel includes senior executives from various departments, including Customer Care, Technology, Customer and Grid Intelligence, and Legal and Regulatory.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Dispatch Study Action Plan Quarterly Update Intr...

AI summary The document outlines adjustments to the completion timelines of various projects, including the Dispatch Study Action Plan, Hosting Capacity Map, and others. Some projects are now live or in the Hypercare Phase, with forecasts for restoration of normal activities by late 2026. The timeline changes are accompanied by rationales such as software integration and data requirements.

OPENING STATEMENT 17 MR. DAVID MacLEOD 1 or security clearance. Thank you. 7 I've been in my current role as 8 Director of Customer and Grid Intelligence, responsible 9 for operating technologies, including advanced metering 10 infrastruct...

AI summary The opening statement introduces Mr. David MacLeod and Mr. Lanteigne, both employees of Nova Scotia Power, and Mr. Williams, the Vice President of Legal and Regulatory Affairs. Their roles and qualifications are discussed, with Mr. Williams noting his prior appearances before the Board.

NOVA SCOTIA POWER PANEL 209 Cr-ex, (Rudderham) I just said, it would be anything in the future would be up to this Board to make a determination as to whether it was prudent or imprudent. Q. Okay. So that's not –– the assurance doesn't go...

AI summary The discussion centers on the costs associated with cybersecurity restoration efforts by Nova Scotia Power Inc. (NSPI), with the assurance that the Board will determine the prudence of future costs, while current restoration costs incurred in 2025 and 2026 are being accounted for by the utility and ultimately the shareholder.

NOVA SCOTIA POWER PANEL 309 Cr-ex, (Rudderham) 1 having the cybersecurity incident; correct? 17 would be presented to the Board and what authority the 18 Board would have. 19 THE CHAIR: So I agree with Mr. INTERNATIONAL REPORTING INC. CERT...

AI summary The discussion revolves around the handling of increased costs from ongoing projects, potentially requiring an ATO Application for review. The Chair suggests that such costs would be addressed through an ATO Application if they exceed the threshold, though this is not currently the focus of the proceeding.

NOVA SCOTIA POWER PANEL 441 Questions, (Deveau) 1 actions that we'll take forward. 13 Numbers to be in places on our systems in unintended 14 manner, we thought it prudent to search the entirety of 15 our systems as opposed to the CIS wher...

AI summary The text discusses data management practices, specifically the handling of Social Insurance Numbers and the process of purging data after a breach. It references an undertaking to provide data volume details from the Azure staging area and mentions the timeline of data purging efforts between 2018 and 2024.

NOVA SCOTIA POWER PANEL 465 Questions, (Deveau) 1 there's not necessarily a 2 So there's a screen that says Q. 3 A. (Williams) That's right. 4 And the privacy policies are part Q. 5 of that screen? They're part of that? 6 (Williams) It wou...

AI summary The text contains a portion of a regulatory proceeding involving Nova Scotia Power, discussing privacy policies and their compliance with development regulations. The discussion includes references to audits and interim measures related to policy updates. The session was interrupted and reconvened later.

INTERNATIONAL REPORTING INC. CERTIFIED COURT REPORTERS different area. THE CHAIR: Yeah. Well, why don't we move on to that one then? BY MR. MAHODY: Q. All right. Ms. Valdetero, could I take you in your evidence to your critique of Ms. Ralp...

AI summary The discussion centers on the reasonableness of the timeframe for notifying former customers of a data breach by Nova Scotia Power. The witness, Ms. Valdetero, indicates that a period from May 1st to June 25th, 2025, was considered reasonable, taking into account the resources required to address the breach.

1 that well. Can you say your question again? 10 here, and I might use the context of the content of the 11 notice letter as an example to kind of walk through that, 12 so I just make sure I'm clear about ––– 13 Sure. A. 14 Q. ––– what you...

AI summary The discussion revolves around a letter that is assumed to comply with PIPEDA, but the speaker believes there was room for improvement in terms of clarity from the consumer perspective.

1 bit of extra time to chat. And if you're not ready when 2 we come back in, you can keep chatting and we'll wait for 3 you. 4 So we'll come back at about 20 to 12. 5 ––– Upon recessing at 11:21 a.m. 6 ––– Upon resuming at 11:50 a.m. 7 THE...

AI summary The discussion focuses on the timing for completing undertakings and the complexity of setting submission dates due to unique aspects of the matter. Nova Scotia Power proposes September 4 as the date for completing undertakings, and there is a request for two weeks of consultations among the parties to address submission frameworks and outcomes.

INTERNATIONAL REPORTING INC. CERTIFIED COURT REPORTERS 1 the issues list and the parameters in that respect, but I 2 think, as has become evident over the course of the last 3 two and a half days, there are issues that blend or bleed 4 fro...

AI summary The discussion revolves around the overlap of issues between two regulatory proceedings and the potential outcomes of the process, with Nova Scotia Power emphasizing the need to clarify the scope and parameters of the issues list.