Topic:"Regulatory Approval Processes" in M12616

How do they want the complaint resolved? I respectfully request that the Board: 1. Require Nova Scotia Power to provide a full and transparent reconciliation, including actual versus estimated kWh for each billing period and the exact meth...

AI summary Swati Patel requests the Board to address billing inaccuracies caused by Nova Scotia Power's system failures, including a full reconciliation of usage, review of meter history, compliance with regulations, correction of overbilling, and financial relief due to hardship.

[email protected] Swati Patel Once I issue a Decision in a matter, I withdraw from it. The Customers options then become: (1) Appeal the Decision to the NSUARB and (2) Work with N.S.Power to implement the Decision.

AI summary Once a decision is issued by the Dispute Resolution Officer, customers have two options: appeal the decision to the NSUARB or work with Nova Scotia Power to implement it.

ge and asked that the dispute remain open for formal determination. This is referenced on pages 17 to 18 of 25 in the DRO December 29, 2025 L. Wallace file attached as Confidential Attachment 1 . • December 8, 2025 – The DRO issued his Fin...

AI summary Ms. Patel appealed a DRO decision regarding billing accuracy, but NS Power supports the DRO's finding that billing was appropriate. The DRO has withdrawn from the matter, and Ms. Patel is advised to appeal to the NSEB or work with NS Power to implement the decision.

From: swati nena Sent: January 2, 2026 3:26 PM To: Wallace, Lisa < Lisa. [email protected] > Cc: Kelly Mason < Kelly. [email protected]>; Penney, Nicole ; Murray, Kathleen ; Forsey, Lisa ; Sonia Liao Subject: Re: M12616 - NSPI DRO Appea...

AI summary The email discusses concerns raised by a customer regarding estimated billing during a cyber-incident period by Nova Scotia Power. The customer questions the fairness and accuracy of the estimates, the reconciliation process, and whether the rules in Regulation 5.1 and 6.4 were followed properly.

w much higher daily consumption than the actual usage readings I have, which averaged around 20.8 kWh per day - There's no explanation for why the estimates were almost double what my actual usage was The company says it followed the rules...

AI summary The customer disputes the accuracy of estimated electricity usage by NS Power during a cyber-incident, which resulted in large, sudden billing adjustments. They argue that the estimates did not meet the 'best available data' standard and that the reconciliation process was unfair and lacked consumer protection. The customer requests a review of NS Power's estimation process and seeks guidance on best practices for billing reconciliation after major disruptions.

M12616 - Nova Scotia Power Inc. - Appeal by Swati K Patel of a Decision of the Dispute Resolution Officer I have reviewed your appeal of a decision by the Dispute Resolution Officer (DRO) dated December 8, 2025. My review included the foll...

AI summary The document outlines the review process of an appeal by Swati K Patel against a decision made by the Dispute Resolution Officer (DRO) on December 8, 2025. Several documents were reviewed, including the DRO's decision, the appeal, NS Power's response, and subsequent replies.

APPEAL OF THE DRO DECISION You appealed the DRO decision dated December 8, 2025, on the following grounds: 1) Your bills included estimated usage caused by the cyber incident with no clear explanations of how charges were calculated; and T...

AI summary The customer is appealing a DRO decision dated December 8, 2025, regarding billing inaccuracies caused by a cyber incident. The DRO did not address inconsistencies in usage history or the calculation of charges. The DRO is an independent third party, and customers may appeal decisions to the Board within 12 days.

The following table summarizes some of the key events in the evidence before the Board: Date Event January 6, 2023 You started account Halifax, with $126 security deposit. July 16, 2024 NS Power started your connection at May 16, 2025 NS P...

AI summary The document outlines a series of billing events between a customer and NS Power, including estimated bills, reconciled bills, and a dispute with the DRO. The customer appealed the DRO's decision to the Board, citing unresolved billing concerns.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb December 11, 2025 Dear...

AI summary The letter acknowledges receipt of an appeal by Swati Patel against a decision made by the Dispute Resolution Officer of Nova Scotia Power Inc. It outlines the process for handling the appeal, including the provision of evidence and public record considerations.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 326383 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to respond to an appeal by a specified deadline and provided instructions regarding the submission of evidence and disconnection notices. The appellant is given 10 business days to reply to NS Power's response, and the Board will review all submissions to determine if additional documentation is needed.

2ND INFORMATION REQUESTS – Non-Confidential To: Nova Scotia Power Inc. Kathleen Murray Regulatory Counsel By email: [[email protected]](mailto:[email protected]) From: Nova Scotia Energy Board Board Staff Responses Due: M...

AI summary The Nova Scotia Energy Board has issued a second non-confidential information request to Nova Scotia Power Inc., seeking responses by April 20, 2026. The request is addressed to Kathleen Murray, Regulatory Counsel, and contact details are provided for Anh Nguyen, an analyst at the Board.

M12616 - Nova Scotia Power Inc. - Appeal by Swati K Patel of a Decision of the Dispute Resolution Officer I have reviewed your appeal of a decision by the Dispute Resolution Officer (DRO) dated December 8, 2025. My review included the foll...

AI summary The document outlines the review process for an appeal by Swati K Patel against a decision by the Dispute Resolution Officer (DRO) dated December 8, 2025. The review included multiple submissions from the parties involved, including NS Power's responses and the Board's information requests.

The following table summarizes some of the key events in the evidence before the Board: Date Event January 6, 2023 You started account Halifax, with $126 security deposit. July 16, 2024 NS Power started your connection at May 16, 2025 NS P...

AI summary The text outlines a timeline of billing events involving a customer and NS Power, including estimated and reconciled bills, a customer appeal to the DRO, and subsequent resolution and appeal to the Board.