Topic:"Regulatory Approval Processes" in M12936

Paul Meade After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Powe...

AI summary Paul Meade, appointed as Dispute Resolution Officer (DRO) by Nova Scotia Power, explains his role in resolving disputes between the company and its customers. He emphasizes that he is not an employee of Nova Scotia Power or the Nova Scotia Energy Board and that his decisions are binding on the company but not on customers, who may appeal to the Board.

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12936 – DRO Appeal – Paul Meade Dear Ms. Wallace: In the Nova Scotia Energy Board's (Board, NSEB) letter da...

AI summary This letter from the Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond to an appeal by Paul Meade regarding a decision by the Dispute Resolution Officer (DRO) dated June 25, 2026. The customer raised concerns about a high bill and a withdrawal after cancelling automatic payments, which NS Power investigated and confirmed as accurate.

I. INTRODUCTION This is my final submission in response to NS Power's July 17, 2026 filing. Throughout this process, my goal has simply been to understand what happened. When NS Power has provided explanations that answered my questions, I...

AI summary This is the final submission in response to NS Power's July 17, 2026 filing. The submitter has accepted explanations provided by NS Power but still has unresolved questions about authorization, reconciliation methodology, metering verification, and the relationship between recorded consumption and EnerGuide evidence.

C. Standard to be Applied In my view, the central question is whether NS Power has adequately supported its position with the evidence now before the Board. I acknowledge NS Power has answered many of the questions originally raised, much...

AI summary The central issue is whether NS Power has sufficiently supported its position with the evidence presented to the Board, acknowledging that many questions have been addressed but some remain unresolved and require further explanation.

X. CONCLUSION Throughout this proceeding, I have tried to approach the matter objectively and in good faith. I acknowledge NS Power has provided additional information and documents during this appeal, and that this information has resolve...

AI summary The proceeding concludes with the need for NS Power to provide further account-specific explanations and documentation to resolve unresolved billing disputes. While additional information was provided, it does not fully reconcile the disputed billing or explain the methodology used. The applicant requests the Board to find that NS Power has not adequately supported the disputed billing or to direct them to provide further evidence.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb July 3, 2026 Dear Appel...

AI summary This letter acknowledges the receipt of an appeal by Paul MEADE against a decision made by the Dispute Resolution Officer of Nova Scotia Power Inc. (NS Power). The appeal relates to a decision dated June 25, 2026, and the Board will provide a copy of the appeal and related materials to NS Power and the DRO. Information regarding the appeal is a matter of public record, and the Board will redact personal identifiers from published documents.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 331585 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal by July 17, 2026, and to provide the complete file reviewed by the DRO. The Board will consider all information filed and may request additional documentation. Disconnection notices on the property are placed on hold until a decision is made.

INFORMATION REQUESTS – Non-Confidential To: Paul Douglas Meade By email: From: Nova Scotia Energy Board Board Staff Responses Due: Wednesday, September 16, 2026 Contact Person: Anh Nguyen Analyst Nova Scotia Energy Board Tel: (902) 424-928...

AI summary The Nova Scotia Energy Board has issued a non-confidential information request to Paul Douglas Meade, with responses due by September 16, 2026. The request was issued on August 25, 2026, by Anh Nguyen of the Board, and contact information is provided for follow-up.

INFORMATION REQUESTS – Non-Confidential To: Nova Scotia Power Inc. Kathleen Murray Regulatory Counsel By email: [email protected] From: Nova Scotia Energy Board Board Staff Responses Due: Wednesday, September 16, 2026 Contact Pers...

AI summary The Nova Scotia Energy Board has issued a non-confidential information request to Nova Scotia Power Inc., seeking responses by September 16, 2026. The request was issued on August 25, 2026, and contact details for the Board Analyst, Anh Nguyen, and Regulatory Counsel, Kathleen Murray, are provided.