Topic:"Regulatory Approval Processes" in M12948

Donna Himmelman After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S...

AI summary Donna Himmelman, appointed as Dispute Resolution Officer (DRO) by Nova Scotia Power, outlines her role in resolving disputes between the company and its customers. She emphasizes that her decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board within 12 days.

Dispute Resolution Officer PS You may not accept the results of the N.S. Power meter test, as I have accepted them, and wish to have the meter tested by Measurement Canada. Regulation 5.5 of the Regulations that govern N.S. Power's operati...

AI summary The customer disputes the results of the N.S. Power meter test and requests an independent test by Measurement Canada. Regulation 5.5 outlines the process for meter testing, including options for an 'As found Meter Test' and an independent test. The Dispute Resolution Officer (DRO) has completed its review, and the customer may proceed with Measurement Canada testing.

Donna In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: I am not an employee of Nova Scotia Power or the Nova Scotia En...

AI summary Donna outlines the role of the Dispute Resolution Officer (DRO) in resolving disputes between Nova Scotia Power and customers, emphasizing that the DRO's decisions are binding on Nova Scotia Power but not on customers, who may appeal within 12 days. Customers are instructed to contact Nova Scotia Power to grant consent for the release of account information.

7 attachments - Donna Himmelman Meter Test Results.pdf 93K - Donna Himmelman Meter Test results letter .pdf 156K - NEW Electricity and Gas Inspection Act Regulations Copy.pdf - Regulation 5.1 Estimated Readings.pdf 30K - Regulation 5.5 Cop...

AI summary NS Power has received the DRO's Final Written Decision on a customer account. The attachments include meter test results, letters, and regulations related to electricity and gas inspections.

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12948 – DRO Appeal – Donna Himmelman Dear Ms. Wallace: In the Nova Scotia Energy Board's (Board, NSEB) lett...

AI summary This letter from the Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond to an appeal by Donna Himmelman regarding a decision by the Dispute Resolution Officer (DRO) dated June 30, 2026. The appeal concerns a high bill Ms. Himmelman received, and the Board has requested a response and supporting documentation.

July 7, 2026 Donna Himmelman Dear Appellant: M12948 – Nova Scotia Power Inc. – Appeal by Donna HIMMELMAN of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence received by the Board on July 6,...

AI summary Donna Himmelman has appealed a decision made by the Dispute Resolution Officer of Nova Scotia Power Inc. (NS Power). The appeal has been acknowledged by the Board, and NS Power has been notified. The Board will provide information about the appeal publicly, unless confidential status is requested under Regulatory Rule 12.