Topic:"Regulatory Approval Processes" in M12972

Issue 7 — The DRO's Closure of My File (Cover Letter Request 7) I ask the NSEB to review the DRO's closure of his file on the stated grounds that I had failed to provide consent. I did not refuse consent at any time. In my email of June 10...

AI summary The applicant is requesting the NSEB to review the DRO's closure of their file, arguing that conditional consent provided in emails was disregarded despite being acknowledged by the DRO. The applicant asserts that the closure was based on an incorrect interpretation of their consent, which was conditional on secure transmission of information.

David In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nova Scotia E...

AI summary David outlines his role as Dispute Resolution Officer (DRO) appointed by Nova Scotia Power to resolve disputes with customers regarding the application of Board-approved regulations. His decisions are binding on Nova Scotia Power but not on customers, who may appeal within 12 days.

Page 19 of 20 on Nova Scotia Power but not on the Customer. Customers may appeal my Decisions (within 12 days of receipt of Final Written Decision) to the Board. As I am not an employee of N.S.Power, I cannot become involved in a matter un...

AI summary The text discusses a dispute resolution process involving a customer of Nova Scotia Power (NSP) and the N.S.Power Customer's ability to appeal decisions. It also outlines options for addressing the dispute, including contacting the NSEB and provides contact details for the Dispute Resolution Officer and Customer Care at NSP.

BACKGROUND On July 12, 2026, you filed a Notice of Appeal with respect to an unresolved billing dispute with Nova Scotia Power Inc. This letter addresses your request of the same date for confidentiality made under s. 12 of the Board Regul...

AI summary A Notice of Appeal was filed on July 12, 2026, regarding an unresolved billing dispute with Nova Scotia Power Inc. The letter also addresses a request for confidentiality under s. 12 of the Board Regulatory Rules.

Confidential documents - 12 (1) Subject to Rule 12(2), all documents filed in respect of an application shall be placed on the public record. - (2) A party may request that all or any part of the document be held in confidence by the Board...

AI summary This section outlines the procedures for handling confidential documents in regulatory proceedings. It specifies that documents filed in applications are generally placed on the public record, but parties may request confidentiality. The requesting party must justify the need for confidentiality and the potential harm from disclosure, while objections may be filed by other parties, with the Board deciding whether to grant confidentiality.

CONCLUSION Under Board Regulatory Rule 12, you requested confidential treatment of certain personal identifiers. As noted above, your mailing/civic address, your NS Power account number, your personal email address, your telephone number a...

AI summary The Board denied a request for confidential treatment of a complainant's full name, finding insufficient evidence of a serious risk to a public interest. The full name will be made public in all filings related to the matter.

BACKGROUND On July 12, 2026, you filed a Notice of Appeal with respect to an unresolved billing dispute with Nova Scotia Power Inc. This letter addresses your request of the same date for confidentiality made under s. 12 of the Board Regul...

AI summary A Notice of Appeal was filed on July 12, 2026, regarding an unresolved billing dispute with Nova Scotia Power Inc. The letter also addresses a confidentiality request made under s. 12 of the Board Regulatory Rules.

Confidential documents - 12 (1) Subject to Rule 12(2), all documents filed in respect of an application shall be placed on the public record. - (2) A party may request that all or any part of the document be held in confidence by the Board...

AI summary This section outlines the procedures for handling confidential documents in regulatory proceedings. It details the process for requesting confidentiality, the burden of proof on the requesting party, and the Board's authority to rule on such requests, considering public interest and security concerns.

CONCLUSION Under Board Regulatory Rule 12, you requested confidential treatment of certain personal identifiers. As noted above, your mailing/civic address, your NS Power account number, your personal email address, your telephone number a...

AI summary The Board denied a request for confidential treatment of a complainant's full name, finding no serious risk to a public interest. The full name will be made public in all filings related to the matter. The complainant may withdraw the complaint within seven days of the decision.

Note: - 1. All submitted documents include the appropriate corresponding CONFIDENTIAL and REDACTED copies. - 2. All documents are in PDF format except the Excel Billing Records. I have made every reasonable effort to resolve this matter di...

AI summary The submitter attempted to resolve the matter directly with NS Power and through the DRO process but was unsuccessful, leading to this NSEB filing as a last resort.

Introduction and Request Pursuant to Regulatory Rule 12 of the Nova Scotia Energy Board ("the Board"), I respectfully request that the Board hold specific personal information, enumerated below, in confidence and withhold it from the publi...

AI summary The complainant requests that specific personal information in their Statement of Complaint against Nova Scotia Power Incorporated be withheld from the public record, citing the Board's confidentiality policy. The request was made in accordance with the Board's Chief Clerk's instructions and based on the official policy, which requires a showing of reasonable expectation of actual harm.

4. No Objection to an Abridged Public Version (Rule 12(4)(b)(ii)) I'm fine with my REDACTED version being made public as the abridged version of my Statement of Complaint and exhibits. That version only removes the specific items listed in...

AI summary The complainant agrees to an abridged public version of their Statement of Complaint but objects to further shortening or editing. They emphasize the need for full context and confirm that the complete version will remain on file.

REDACTEDPage 4 of 4 This request is filed with the Board concurrently with my Statement of Complaint and Cover Letter, and will be served on Nova Scotia Power Incorporated as the respondent party, in accordance with Rule 12(4)(c). Respectf...

AI summary A complaint is filed with the Board, concurrently with a Statement of Complaint and Cover Letter, and is served on Nova Scotia Power Incorporated as the respondent party in accordance with Rule 12(4)(c). The submission is signed by David Nickerson on July 12, 2026.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Subject: My decision - RE: Request for extension of...

AI summary The sender disagrees with the Board's decision to disclose their full name but agrees to proceed with the complaint. They request confirmation of the complaint's status and next steps, as well as receipt of Nova Scotia Power's filings and correspondence.

From: Sent: July 22, 2026 2:35 PM To: Wallace, Lisa Cc: Penney, Nicole Subject: RE: M12972 NSPI Complaint - Billing Issues - D.N. You don't often get email from 1 . Learn why this is important \ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exer...

AI summary The complainant requests an extension of time under Rule 12(12) to decide whether to withdraw their complaint following a Board decision on confidentiality. They argue that seven days is insufficient to consider the implications of the decision, especially since they are self-represented and the ruling partially denies confidentiality for their full name.

From: Wallace, Lisa Sent: July 23, 2026 8:43 AM To: Cc: Penney, Nicole Subject: RE: M12972 NSPI Complaint - Billing Issues - D.N. Good morning, The Board has reviewed your request for an extension of time to consider the matter and approve...

AI summary The Nova Scotia Energy Board has granted an extension for the consideration of a complaint related to billing issues under matter M12972 NSPI. The extension is from July 28, 2026, to August 12, 2026.

From: Wallace, Lisa Sent: August 6, 2026 8:36 AM To: Cc: Penney, Nicole Subject: RE: M12972 - NSPI Complaint - Billing Issues - David Nickerson

AI summary An email from Lisa Wallace to Nicole Penney regarding a complaint (M12972) filed by David Nickerson with NSPI concerning billing issues. The email provides context for the complaint and likely initiates a regulatory process to address the concerns raised.

Basis of my decision to proceed: My decision to proceed with this complaint was based on the Board's Rule 12 confidentiality decision. That decision states that my mailing/civic address, NS Power account number, personal email address, tel...

AI summary The individual's decision to proceed with the complaint is based on the Board's confidentiality decision, which protects personal information from being made public. The individual confirms they understand that redacted documents may be available publicly, but sensitive details like their address and account number will remain confidential.

3. Advance notice I note your answer to 4(c) that no advance notice is required before disclosure. Given the direct conflict described above, I would ask that, at minimum, the Board provide written confirmation that my address will not be...

AI summary The individual is requesting written confirmation from the Board that their address will not be disclosed to the public during the resolution of a discrepancy and while their complaint remains active, given the direct conflict described.

4. My position going forward To restate my position clearly and for the record: I remain prepared to withdraw my complaint if the Board can identify the specific legal authority (statute, regulation, or Board rule) requiring or permitting...

AI summary The individual reiterates their position that they will withdraw their complaint only if the Board can identify the legal authority requiring public disclosure of their civic address, and reconcile it with Rule 12. Otherwise, they intend to continue their complaint and pursue the address-disclosure issue separately.

Good morning, The Board has provided its responses and details of the process that will apply to your appeal, including its approach to protecting your privacy through the redaction of personal identifiers. Please let us know within 15 day...

AI summary The Nova Scotia Energy Board has provided responses and details regarding the appeal process, including privacy protections through redaction of personal identifiers. The Chief Clerk, Lisa Wallace, requests a response within 15 days.

nderstand how your recent answer, stating that my address is subject to disclosure under the open court principle, can be reconciled with the Board's own prior finding on this exact point. I asked the Board to clarify which position govern...

AI summary The complainant questions the Board's position on the disclosure of their address under the open court principle, noting a contradiction with a prior ruling. They argue that this issue is blocking resolution of their complaint against NS Power and request clarification on who is reviewing their case.

4. My request I would ask that: - · The 15-day deadline be paused until I receive a substantive response to the outstanding questions above. - · The Board confirm whether this correspondence has been placed on the formal record of my compl...

AI summary The complainant is requesting a pause in the 15-day deadline until they receive a substantive response to outstanding questions and is asking the Board to confirm whether their correspondence has been placed on the formal record. They also request escalation if it has not been reviewed by the assigned Board Member. The complainant insists that their address should not be disclosed publicly without clear legal authority and is willing to withdraw the complaint if such authority is identified.

From: Sent: August 19, 2026 12:34 AM To: Wallace, Lisa Cc: Penney, Nicole ; Blake WIlliams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Lisa Forsey ; Sofia Reiner ; Sonia Liao ; Kathleen Murray Subject: RE: M12972 - NSPI Complaint...

AI summary David Nickerson clarifies that he is not withdrawing his complaint and reiterates his position that the Board must identify the legal authority allowing public disclosure of his civic address, which conflicts with Rule 12's ruling that his address will not be made public.

From: Sent: August 19, 2026 6:02 PM To: Wallace, Lisa Cc: Penney, Nicole ; Blake WIlliams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Lisa Forsey ; Sofia Reiner ; Sonia Liao ; Kathleen Murray Subject: RE: M12972 - NSPI Complaint -...

AI summary David Nickerson is confirming whether the Rule 12 ruling regarding his address remains valid and is requesting the exact issuance date of the ruling. He references the Energy and Regulatory Boards Act and the Sherman Estate v. Donovan case. He is not disputing the framework used in the ruling but seeks clarification on the specific finding related to his address.

From: Sent: August 24, 2026 5:05 PM To: Penney, Nicole Cc: Wallace, Lisa ; Blake WIlliams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner ; Sonia Liao Subject: Re: M12972 NSPI Complaint - B...

AI summary David Nickerson confirms his intention to proceed with his complaint (M12972) after the Board agreed to keep his personal identifiers confidential, except for his name. He inquires about the next procedural steps and whether additional documentation is required.

A. If I withdraw the complaint - 1. Will the Board return all documents I filed in this matter (including cover letter, statement of complaint, exhibits, and confidentiality materials), including under Rule 12(13) or any equivalent practic...

AI summary The text outlines questions regarding the consequences of withdrawing a complaint, focusing on document return, public availability, retention by the Board, and privacy concerns related to personal information.

From: Sent: September 16, 2026 9:32 PM To: Wallace, Lisa Cc: Penney, Nicole ; Podolyako, Maryna ; Nguyen, Anh ; [email protected]; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ;...

AI summary An email regarding a regulatory proceeding (M12972) with a reply due date, records request, and secure transmission instructions. The email is addressed to multiple stakeholders, including representatives from the Nova Scotia Department of Energy and Nova Scotia Power.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Subject: M12972 — Reply due date, records request,...

AI summary The email discusses a reply due date for a records request in matter M12972, referencing NS Power's response to a complaint and the need to reply by September 22, 2026.

Directing requests to NS Power The Board's August 5, 2026 letter identified Blake Williams, VP, Regulatory and Legal, as the NS Power contact for this matter, and NS Power's September 8, 2026 response was signed by Kathleen Murray, Regulat...

AI summary The document discusses the proper procedure for directing document requests to NS Power, specifically identifying Blake Williams and Kathleen Murray as contact points and seeking clarification on whether requests should be directed to them or filed through the Board.

Request to Extend the Due Date: The reason that you appear to be requesting an extension is so that you can have a response to your email of September 11, 2026, to NS Power. The Board is not in receipt of a copy of this email and would poi...

AI summary The Board is requesting a response to NS Power's initial information and notes that a 30-day extension for the due date is unreasonable. The Board emphasizes that all correspondence should be copied to all parties and that further information requests will be issued if needed.

From: Sent: September 20, 2026 8:45 PM To: Wallace, Lisa Cc: Nguyen, Anh ; Cavanaugh, Marina ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner Subject: Re: M...

AI summary An email regarding a complaint (M12972) related to billing by NSPI (Nova Scotia Power Inc.) has been sent to multiple stakeholders, including government officials and NSPI employees, indicating ongoing regulatory and customer service concerns.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien RE: My email - Subject M12972 - Reply due date, rec...

AI summary An email discusses a records request (M12972) related to billing extracts and bill copies, clarifying the correct date of the request and addressing the need for NS Power to withhold records until a revised request is formally made.

Request to Extend the Due Date: 1. "The reason that you appear to be requesting an extension is so that you can have a response to your email of September 11, 2026, to NS Power." Yes, somewhat, but that is only partially correct. Although...

AI summary The applicant requests a 30-day extension to respond to NS Power's submission, citing health issues and the substantial time required to prepare a detailed response. They acknowledge a mistake in understanding the process and apologize for the confusion caused. The Board questions the reasonableness of the extension and emphasizes the need to reply to the information provided by NS Power directly.

Correction to Your Records Request 4. "This will be reviewed by the Board in making its decision in the matter, after all information has been obtained." Acknowledged. I will continue to note any corrections as I identify them, so that the...

AI summary The document acknowledges a correction to records request and notes that the Board will review the information in making its decision after all details have been obtained. The speaker commits to continuing identifying and noting corrections to maintain an accurate record.

Directing Requests to NS Power 5. "When we send out our initial acknowledgment letter, we always indicate Blake Williams, VP, Regulatory and Legal, as the contact until we are advised otherwise. Typically, they assign someone after they re...

AI summary The communication outlines the standard procedure for directing requests to Nova Scotia Power Inc. (NSPI), specifying Blake Williams and Kathleen Murray as key contacts. All correspondence must be copied to the Board as the matter is before it.

From: Wallace, Lisa Sent: September 22, 2026 10:32 AM To: Cc: Nguyen, Anh ; Cavanaugh, Marina ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner Subject: RE:...

AI summary The Board has granted a 30-day extension for responding to a complaint regarding billing by NS Power, with the new deadline set for October 22, 2026. The Board also mentions the use of a secure submission system and the creation of a separate TitanFile Channel for confidential information exchange, requiring a Confidentiality Undertaking.

\ \ EXTERNAL EMAIL / COURRIEL EXTERNE \ \ Exercise caution when opening attachments or clicking on links / Faites preuve de prudence si vous ouvrez une pièce jointe ou cliquez sur un lien Hi Lisa, I want to thank both NSEB and NS Power for...

AI summary The email discusses concerns about the handling of personal identifiers in documents shared via email during a regulatory proceeding. The sender requests that such documents be sent through the Board's secure channel to ensure privacy and security. The sender acknowledges the deadline and expresses a commitment to clarity in the process.

Reply To NS Power: Please find attached my response to NS Power's September 8, 2026 reply to M12972 complaint. SEE attachment " M12972 – Rebuttal to NS Power September 8 response " Please enter this current email and attachment as part of...

AI summary The email is a reply to NS Power's response to a complaint under matter M12972. The sender has attached a rebuttal and requests that the email and attachment be entered into the public record. Other parties have been CC'd.

Current Matter progress: Respectfully, I can see where this process has times where it gets bogged down. I can understand the Board's frustration at times and I am sure the Board has understood my frustration as well. I see it on both side...

AI summary The speaker acknowledges the complexity and delays in the regulatory process, expressing frustration with NS Power's initial failure to address a billing issue. He emphasizes that his questions were asked in good faith and were a response to inadequate answers from parties involved. He also highlights the need for the Board to address these issues and looks forward to the next steps.