Dennita In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: I am not an employee of Nova Scotia Power or the Nova Scotia...
AI summary Dennita, acting as the Dispute Resolution Officer (DRO), outlines her role in resolving disputes between Nova Scotia Power (NSP) and customers. She clarifies that her decisions are binding on NSP but not on customers, who may appeal to the Nova Scotia Energy Board (NSEB). She references specific Board approved regulations and requests customer consent for NSP to release account information.