Topic:"Regulatory Approval Processes" in M13075

Complaint Information DRO made decision on: August 22,2026 (Saturday) Type of complaint: Other Additional details: I am appealing the Final Written Decision of Dispute Resolution Officer Don Farmer concerning Nova Scotia Power Account . Th...

AI summary The complainant is appealing a DRO decision regarding Nova Scotia Power's billing practices during a period of estimated billing. Concerns include the application of Regulation 5.1, the applicability of Regulation 5.5 to a reconciliation, and whether Regulation 6.4 was properly followed. The complainant highlights that meter readings were not provided during a period when the meter was removed and reinstalled, affecting the estimated billing.

How do they want the complaint resolved? I am seeking a practical and final resolution of this matter. I respectfully request that the Board determine whether Nova Scotia Power properly applied Regulation 5.1 during the prolonged period of...

AI summary The complainant seeks a resolution to the complaint by asking the Board to determine if Nova Scotia Power properly applied Regulation 5.1 during the estimated billing period, if Regulation 5.5 applies to the June 2026 reconciliation, and if the dispute was sufficiently investigated under Regulation 6.4. The complainant also requests that the Board review relevant records and consider an account adjustment if regulations were not properly applied.

The Evidentiary Record Before the DRO Was Incomplete During the DRO process, information relating to the meter history and the wildfire removal/reinstallation was specifically requested. The DRO himself requested that Nova Scotia Power pro...

AI summary The DRO process lacked complete information regarding meter history and wildfire-related removal/reinstallation records. The DRO requested specific documents, but critical records were missing, raising concerns about whether the Final Written Decision was properly made without resolving these factual issues.

Records Requested To properly determine the appeal, we respectfully request that the Board obtain or direct Nova Scotia Power to provide, where available: - All work orders, service records and field records concerning the removal and rein...

AI summary The appeal seeks records from Nova Scotia Power related to meter removal, reinstallation, and billing estimates, including meter data, inspection records, and the impact of a cybersecurity disruption on meter information. The request also includes Nova Scotia Power's position on the application of Regulation 5.5 to a June reconciliation.

Relief Requested We respectfully ask the Board to determine whether Nova Scotia Power properly applied Regulation 5.1 during the prolonged period of estimated billing; whether actual readings were reasonably possible or became available du...

AI summary The document requests the Board to determine if Nova Scotia Power properly applied specific regulations during a period of estimated billing, including whether actual readings were reasonably available and used, and whether the evidence supported the billing conclusion. It also seeks a corrective remedy if regulations were not properly followed.

Conclusion The original dispute was characterized as a consumption dispute. The technical meter-accuracy component of that dispute has now been resolved, and we accept the meter-test result. What remains is a different question. Nova Scoti...

AI summary The dispute involves Nova Scotia Power's estimation of an account's consumption and the handling of a meter that was removed and reinstalled. The DRO resolved the meter accuracy issue, but questions remain about the use of estimates, compliance with regulations, and the lack of actual readings. The request is for the Board to review the DRO's decision and ensure regulatory compliance.

Q05658 Appeal of Final Written Decision of Dispute Resolution Officer – Nova Scotia Power Account 3 messages Penney, Nicole Mon, Aug 31 at 11:08AM To: Cc: Wallace, Lisa , Dispute Resolution Officer Don Farmer,P.Eng , Blake WIlliams , Carle...

AI summary This message outlines the process for appealing a Dispute Resolution Officer (DRO) decision related to the Nova Scotia Power account. The Board requires the appeal and supporting documents to be submitted through the secure portal within 12 days of the DRO's written decision.

e, or what work orders, field records or service records document those events. I am not alleging that the physical removal or reinstallation caused a meter malfunction. The relevance is evidentiary. The DRO's reasoning relies substantiall...

AI summary The text discusses the relevance of meter records and access to a property during a period of estimated billing, emphasizing the need for Nova Scotia Power to provide documentation regarding meter removal and reinstallation, and questioning whether estimated billing complied with Regulation 5.1 despite operational challenges from a wildfire.

Julie In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of N ova Scotia Power or the Nova Scotia...

AI summary Julie, the Dispute Resolution Officer (DRO), explains her role in resolving disputes between Nova Scotia Power and customers. She is not an employee of Nova Scotia Power and is appointed to ensure compliance with the Board's regulations. Customers may appeal her decisions to the Board within 12 days.

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13075 – DRO Appeal – Berin MacNabb Dear Ms. Wallace: In the Nova Scotia Energy Board's (Board, NSEB) letter...

AI summary This document is a letter from Lisa Wallace, Chief Clerk of the Nova Scotia Energy Board, directing Nova Scotia Power Inc. to respond to an appeal by Berin MacNabb regarding a decision by the Dispute Resolution Officer (DRO) dated August 22, 2026. The letter outlines the required response deadline and provides details about the DRO decision and attached documents.

Requested Determination In light of the above, I respectfully ask the Board not to affirm the DRO decision on the present record without further examination of these outstanding issues. Specifically, I request that the Board require NS Pow...

AI summary The request challenges the DRO decision, asking the Board to require NS Power to provide additional information regarding meter records, service interruptions, billing practices, and data methodology in the context of a wildfire event and rate changes.

September 8, 2026 Berin MacNabb Dear Appellant: M13075 – Nova Scotia Power Inc. – Appeal by Berin MacNabb of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence received by the Board on Septemb...

AI summary Berin MacNabb has filed an appeal with the Board against a decision made by the Nova Scotia Power Inc. Dispute Resolution Officer dated August 22, 2026. The Board will provide a copy of the appeal and related materials to NS Power and the DRO. The appeal does not prevent NS Power from pursuing recovery actions for arrears not covered by the appeal.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 332980 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal by September 22, 2026, and to provide a complete file reviewed by the DRO. The appellant has 10 business days to reply to NS Power's response. Disconnection notices on the property are to be placed on hold until the Board issues a decision.