Topic:"Regulatory Approval Processes" in M13093

CONCLUSION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes app...

AI summary The Board upholds the DRO's decision and dismisses the appeal, finding that NS Power complied with regulations regarding billing estimates. The Board also notes a separate investigation into a cybersecurity incident and directs NS Power to arrange a payment plan for the customer.

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M13093 – DRO Appeal – Jillian Coxhead Dear Ms. Wallace: In the Nova Scotia Energy Board's (Board, NSEB) lett...

AI summary Ms. Jillian Coxhead is appealing a decision by the Dispute Resolution Officer (DRO) regarding a payment arrangement with Nova Scotia Power Inc. (NS Power). The DRO decision, dated September 11, 2026, is being appealed, and NS Power is directed to file a response by October 1, 2026. Ms. Coxhead disputes the proposed increase in her monthly payment from $550 to $811 under the Equal Billing Plan.

Background By way of background, this is the second appeal arising from billing concerns raised by Ms. Coxhead. On March 9, 2026, the DRO issued a Final Written Decision finding that, in accordance with Board-approved Regulation 5.1, NS Po...

AI summary This appeal arises from billing disputes involving Ms. Coxhead, where the DRO and the Board upheld NS Power's billing practices. NS Power proposed a revised payment plan after the Board's decision, factoring in updated account balances and usage estimates. The Board directed NS Power to establish a reasonable payment arrangement based on the customer's ability to pay.

Reasonable Payment Arrangement NS Power has spread repayment of the arrears balance over 36 months, which exceeds the Company's typical maximum repayment period of 24 months and was offered to provide Ms. Coxhead with additional flexibilit...

AI summary NS Power proposes a 36-month repayment plan for Ms. Coxhead's arrears, which exceeds the company's usual 24-month maximum, to provide flexibility. The plan includes a $724 monthly payment covering ongoing electricity usage and arrears repayment. NS Power argues this is reasonable and aligns with the Board's August 21, 2026 direction and regulations.

September 16, 2026 Jillian Coxhead Dear Appellant: M13093 – Nova Scotia Power Inc. – Appeal by Jillian Coxhead of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence received by the Board on Se...

AI summary Jillian Coxhead has appealed a decision by the Nova Scotia Power Inc. Dispute Resolution Officer. The Board has received the appeal and will provide a copy to NS Power. The appeal process and associated procedures are outlined, including the public nature of the appeal and the possibility of redacting personal information.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 333165 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal by October 1, 2026, and has directed NS Power to hold disconnection notices on the property until a decision is made. The appeal process involves providing evidence and allowing for a reply from the appellant within 10 business days.

M13093 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer This is the Board's decision on your appeal from a decision by the Dispute Resolution Officer (DRO). The following documentation was filed with the Bo...

AI summary This document outlines an appeal by a customer of Nova Scotia Power Inc. regarding a decision by the Dispute Resolution Officer (DRO) concerning billing arrears and a proposed payment plan. The customer disputes the $811 monthly payment plan, believing it was previously agreed to be $550. The Board previously ruled in favor of NS Power, stating the customer owed $7,624.53 in arrears.