N-1Letters of Comment - Redacted
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ficer of the Province of Nova Scotia Tim Houston acting as President of the Province of Nova Scotia Becky Druhan acting as Minister of Justice and Attorney General for the Province of Nova Scotia Please find attached an Administrative Dema...
AI summary An administrative demand for structural redress is filed against Nova Scotia Power (NS Power) for using unconscionable contracting mechanisms and the Nova Scotia Energy and Regulatory Boards Tribunal (NSERBT) for governance failures. The claim cites unlawful contract formation under Regulation 2.2, NSERBT’s procedural inaction, and systemic administrative failure confirmed by an identity breach. The petitioner requests formal review and accountability from the Executive Council Office.
passive access as lawful consent - confirms that the regulatory system is enforcing what appears to be contracts of adhesion in direct contradiction to Canadian legal standards of equity and consent. 3. Identity Breach as Confirmation of A...
AI summary The text critiques NS Power's contractual practices as unfair and lacking informed consent, citing an identity breach as evidence of systemic failures. It accuses NSERBT of enforcing invalid contracts and demands regulatory review. The author claims residents are bound to a monopoly utility with no remedy, calling for accountability from the Executive Council overseeing NSERBT.
Telephone (902) 428- 6202, Toll-free 1-877-428-6202, Fax (902) 835-7744 [email protected] Sean Kelly In response to your following and attached email messages, I will begin with my Role Statement as Dispute Resolution Officer...
AI summary Sean Kelly, a Dispute Resolution Officer (DRO) appointed by Nova Scotia Power, explains his role in addressing disputes between the company and its customers. He clarifies that his decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board. He also notes that he cannot assist with disputes not related to NSUARB approved regulations.
Page 2 of 3 This subscription retails for nearly $600 over two years, yet I was never asked whether I wanted this third-party service. Many Canadians already receive similar coverage at no cost through their banks or credit card providers....
AI summary The consumer, Danielle Kristine Maillet, expresses concerns about NSPower's billing practices, lack of consent for third-party services, and security issues following a data breach. She requests the Board to investigate NSPower's compliance with ethical and regulatory standards and to provide remedies for affected customers.
Page 3 of 5 Equally troubling is the pace of NSP’s response: the breach occurred on March 19, 2025, but NSP only became aware on April 25, 2025 — a full 37 days after the initial intrusion — and some customers did not receive notifications...
AI summary The text criticizes Nova Scotia Power (NSP) for its delayed response to a data breach and lack of transparency. It calls for a public forensic report, regular updates, and a two-year moratorium on rate increases to rebuild trust. The breach occurred in March 2025, but NSP did not become aware until April 25, 2025, and some customers were notified 63 days later.
N-5Refiled Incident Report - NSPI - Redacted
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1 The OPC initiated an investigation into the Incident on May 28, 2025, and the Company is 2 actively and fully cooperating with the OPC to support the OPC’s investigative efforts. 3 The Company has also provided updates to the Nova Scotia...
AI summary The OPC initiated an investigation into an incident on May 28, 2025, and the Company is fully cooperating. The incident did not disrupt operations or impact customer service. The Company has taken a transparent approach, communicating through various channels to inform affected individuals and stakeholders.
1 the NS Power website and information appeared as the top search result when customers 2 used search engines (i.e. Google) to find information about the Incident. Social media 3 accounts have been regularly monitored, and where appropriat...
AI summary NS Power informed customers about a cybersecurity incident, providing updates on the impact of the incident and encouraging vigilance against scams. Notifications were sent to affected customers, and third-party service providers were engaged to assist with the process.
tion in accessing its internal resources and external advisors, and assumes that any such external advisors will execute a confidentiality undertaking prior to their receipt of such confidential data. Similarly, NS Power is assuming that a...
AI summary NS Power outlines its approach to handling confidential data in the cybersecurity incident proceeding, including requiring confidentiality undertakings from external advisors and intervenors. It also confirms its commitment to providing timely responses to the Board's information requests and submitting the Incident Report by December 31, 2025.
99535NSPI Monthly Update Report #2
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October 1, 2025 Crystal Henwood Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12273 – Nova Scotia Power’s Cybersecurity Incident – Monthly Update 2 Dear Ms. Henwood: On July 14, 202...
AI summary Nova Scotia Power (NS Power) is providing monthly updates to the Nova Scotia Energy Board (NSEB) on its response to a cybersecurity incident and progress on the Incident Report, due by December 31, 2025. The Board directed monthly reports following the incident, with expanded guidance provided in September 2025.
et management, and regulatory reporting tools. This required business units to adopt manual processes and alternate reporting approaches to maintain continuity of operations and regulatory compliance. Core trading functions have now been s...
AI summary NS Power is stabilizing core trading functions and restoring operational systems, with ongoing efforts in performance and fuel data systems. The Recovery Program Office (RPO) coordinates recovery efforts, ensuring structured governance and progress reporting across the enterprise.
ial processes, payroll, storm response readiness, and energy trading capabilities. These functions have been stabilized or are progressing through restoration in line with the integrated program plan. The next wave of effort is centered on...
AI summary The document outlines progress in stabilizing operational functions, advancing business enablement systems, and addressing the OPC investigation. Business continuity measures are maintained, with full cooperation with the OPC and commitment to resolving the investigation efficiently. Judith Ferguson, Executive Vice President, oversees these efforts.