Topic:"Regulatory Compliance" in M12561

Daviyaun Talbot In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nov...

AI summary Daviyaun Talbot, acting as the Dispute Resolution Officer (DRO) for Nova Scotia Power, explains their role in resolving disputes between the company and its customers. The DRO is not an employee of Nova Scotia Power or the Energy Board and is bound by Board-approved regulations. The DRO's decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board.

Daviyaun Talbot In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers: I am not an employee of Nova Scotia Power or the Nova...

AI summary Daviyaun Talbot, acting as the Dispute Resolution Officer (DRO) for Nova Scotia Power, explains their role in resolving disputes with customers under Board approved regulations. They clarify that their decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board. They emphasize compliance with regulations and the lack of jurisdiction over day-to-day operations.