Topic:"Regulatory Compliance" in M12616

How do they want the complaint resolved? I respectfully request that the Board: 1. Require Nova Scotia Power to provide a full and transparent reconciliation, including actual versus estimated kWh for each billing period and the exact meth...

AI summary Swati Patel requests the Board to address billing inaccuracies caused by Nova Scotia Power's system failures, including a full reconciliation of usage, review of meter history, compliance with regulations, correction of overbilling, and financial relief due to hardship.

M12616 - Nova Scotia Power Inc. - Appeal by Swati K Patel of a Decision of the Dispute Resolution Officer I have reviewed your appeal of a decision by the Dispute Resolution Officer (DRO) dated December 8, 2025. My review included the foll...

AI summary The document outlines the review process of an appeal by Swati K Patel against a decision made by the Dispute Resolution Officer (DRO) on December 8, 2025. Several documents were reviewed, including the DRO's decision, the appeal, NS Power's response, and subsequent replies.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb December 11, 2025 Dear...

AI summary The letter acknowledges receipt of an appeal by Swati Patel against a decision made by the Dispute Resolution Officer of Nova Scotia Power Inc. It outlines the process for handling the appeal, including the provision of evidence and public record considerations.

M12616 - Nova Scotia Power Inc. - Appeal by Swati K Patel of a Decision of the Dispute Resolution Officer I have reviewed your appeal of a decision by the Dispute Resolution Officer (DRO) dated December 8, 2025. My review included the foll...

AI summary The document outlines the review process for an appeal by Swati K Patel against a decision by the Dispute Resolution Officer (DRO) dated December 8, 2025. The review included multiple submissions from the parties involved, including NS Power's responses and the Board's information requests.