Donna Himmelman After review and consideration of all of the following and attached, my Final Written Decision in the matter follows. I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S...
AI summary Donna Himmelman, appointed as Dispute Resolution Officer (DRO) by Nova Scotia Power, outlines her role in resolving disputes between the company and its customers. She emphasizes that her decisions are binding on Nova Scotia Power but not on customers, who may appeal to the Board within 12 days.