Topic:"Regulatory Compliance" in M12984

n July 20, 2026. On July 21, 2026, Board staff instructed me to submit it through this portal before a matter could be opened, and I complied immediately. How do they want the complaint resolved? I respectfully request that the Board revie...

AI summary The complainant requests the Board to review Nova Scotia Power's compliance with specific regulations, including the issuance of arrears notices, investigation of disputed accounts, and accuracy of final balances. They also request detailed records related to a dispute and service termination request.

ccurred only because the DRO process brought Nova Scotia Power back into the matter. The DRO's Final Decision did not determine whether Nova Scotia Power fulfilled its informal-resolution obligations. Instead, it made a narrow finding unde...

AI summary The text discusses concerns over Nova Scotia Power's informal-resolution obligations and the inadequate handling of a disputed account, including unresolved issues with notice, account reconciliation, and dispute handling. The author requests a genuine informal-resolution process and the correction of credit reporting errors.